13,688 total
NJM reassured me time and time again that they had my best interest in action whenever I had an issue withy vehicle.
Front bumper hit and run in your driveway while on vacation? No worries they have you covered.
Rear end collision with injuries, covered it and were very compassionate and thorough. Definitely recommend
Date of experience: September 09, 2024
Prompt response on repair made to my vehicle. The Claim representative was excellent and couldn’t have asked for better. The repair shop was also outstanding and my over all experience was 10 +. Thank you NJM
Date of experience: September 11, 2024
Prompt response and supportive in closing out an unexpected comprehensive claim driven by a deer incident. I am a new client and was very impressed with the service levels provided. Glad I switched.
Date of experience: September 11, 2024
i’ve been a NJN customer for over 20 years. Great customer service. When my car was damaged in an accident, they responded very quickly. since The car accident wasn’t my fault, they reimburse me of all my expenses in a very short period of time.
Date of experience: September 09, 2024
Professional/courteous/friendly support staff.
Great communication/fast responses.
Especially needed after experiencing an accident. My claims adjuster and her manager were EXTREMELY helpful and supportive in assisting me. They went above and beyond to support me!
However, this isn't a single incident. Unfortunately, about a year ago I had hit a deer with the car and had the same amazing support and quick response from NJM.
I recommend NJM to all of my family and friends!
Date of experience: September 09, 2024
I am very satisfied with my experience with NJM and Virgo. After initial repair I felt there was some noise that still needed to be addressed and the agent and Virgo helped me narrow the issue down and complete the repair. I’m very satisfied on all ends of this repair.
Ron Marchese
Date of experience: September 08, 2024
I've been with NJM for years and don't have any accidents, tickets or anything but yet my insurance keeps going up.
Date of experience: September 10, 2024
lauran t was great helped me through a process that was unknown to me never had a car totaled ever before
Date of experience: September 11, 2024
Easy to use whichever body shop I wanted. Quick appraisal of damage. Good communication concerning repair process.
Date of experience: September 11, 2024
Nick did an excellent job walking me through the process. NJM made the process easy and not stressful.
Date of experience: September 10, 2024
The agent & customer service representatives were kind, courteous and patient. There was always some at NJM to help out even if I couldn’t get in touch with my original agent. I also really appreciate that you can talk live to a person and not be subject to voicemail jail. I’m very pleased with NJM
Date of experience: September 03, 2024
Reply from NJM Insurance Group
Jacalyn, thank you for your review! -Joe
The follow ups were good and the organized fashion (connecting with the car rental) was very helpful. Dionne was good, but didnt always respond to the direct text messages I sent, just to let me know what was currently happening or that he had indeed received the photos, police report, etc that i had sent. Also, I had to reiterate the accident details 3 times to him at 3 separate times because someone in insurance wanted to hear it again. Otherwise, I think things flowed well in this unusual case of hit and run.
Date of experience: June 18, 2024
Reply from NJM Insurance Group
Kerry, we appreciate your candid feedback. I will share your comments with our team. Thanks! -Joe
I utilized one if the recommended repair facilities, Collex, and had a great experience. From the initial call until I picked up my vehicle all the personnel I dealt with were pleasant and knowledgeable. The shop kept me informed of the progress the entire time. I would gladly recommend them to friends and family .
Date of experience: September 02, 2024
Reply from NJM Insurance Group
Theresa, thank you for your review! -Joe
The overall outcome was positive but the process was challenging at best. I reached out via telephone several times throughout the process and follow up from NJM was delayed or did not occur at all.
Date of experience: September 03, 2024
Reply from NJM Insurance Group
FCH, I’m very sorry to hear you are unhappy with the service you received. We aim to provide the best possible customer service experience in every instance and regret that we left you with a bad impression. Please be assured that we will follow up with our team so it can look more closely into the matter. -Joe
The experience with my adjuster, the auto body shop & my rent a car all went smoothly.. The only delay was waiting for the parts to arrive which was explained from the beginning. Everyone was connected & got the job done with honesty, being pleasant & considerate to me.
Date of experience: June 17, 2024
Reply from NJM Insurance Group
Angela, thank you for your review! -Joe
Agent Carlie Desulme was very professional, friendly, and efficient. She helped me resolve my issue quickly and made the entire process painless. I asked her for a way for me to give her some positive feedback without her asking.
Agents like Carlie make me want to stay with NJM for the long term
Date of experience: August 31, 2024
Reply from NJM Insurance Group
Philip, thank you for your review! -Joe
Great service from njm & caliper collision as well as enterprise cat rental.Patrica was caring & very helpful getting our vehicle taken care of.
Date of experience: September 01, 2024
Reply from NJM Insurance Group
Steven, thank you for your review! -Joe
NJM is wonderful! The day I got into a fender bender, they started the claim process the same day. The adjuster I was working with was wonderful and helpful. All of their customer service representatives are extremely helpful and able to answer my questions
Date of experience: July 12, 2024
Reply from NJM Insurance Group
Michelle, thank you for your review! -Joe
Just had two claims processed by NJM. As always, dealing with the claims department was a breeze. The professionals there are outstanding, and the customer service is excellent. Everything went smoothly.
I know there’s a lot of competition in the insurance market right now and many players are coming into the field, offering cut-rate policies. I advise anyone looking for an insurer in New Jersey to seriously consider NJM. They take care of you so well if you ever need to make a claim. They make a stressful situation as easy as possible.
Date of experience: August 25, 2024
Reply from NJM Insurance Group
Lily, thank you for your kind words! -Joe
NJM has friendly team members that are thorough in giving advice and helpful information in a timely manner. I was pleasantly surprised at how smooth the process went after my accident occurred and am grateful for having great insurance.
Date of experience: September 02, 2024
Reply from NJM Insurance Group
Nicole, thank you for your review! -Joe
