My daughter and I purchased a package…
My daughter and I purchased a package to write my autobiography, and while our experience started positively, significant issues arise over time.
I had a great experience at the beginning of my journey. The writer is an amazing person and very talented. From the day we contracted with Story Terrace my daughter and I explained to the administration that it will take time to write a book and we are not in a hurry to do so. I'm a very busy businessman with many responsibilities on my shoulders.
Hidden Charges: From the outset, we were informed of various additional charges beyond the basic package, including:
Charges for exceeding word limits (e.g., $1,875 for 5,000 extra words and $2,250 for 6,000 additional words).
Fees for extra time with the writer, additional pictures, and even lines and pages.
A charge of $500 for a one-month project extension from August 14 to September 14, 2024.
Invoice #E8FEFFE9-0001
Aug 14 – Sep 14, 2024
Project extension fees - Novella
Qty 1
$500.00
Total due
$500.00
Amount paid
$0.00
Amount remaining
$500.00
While some of these fees are understandable to a degree, they were not transparently communicated at the start, leading to unexpected financial burdens.
Poor Customer Service: The representative handling our case, Xiaofang Ma, has been unresponsive to both phone calls and emails. This has impacted our ability to make timely edits to the manuscript, as access to our own book has been blocked. I have requested a call from her supervisor but have yet to receive a response.
Project Delays Due to Communication Issues: As a busy businessman, I explicitly communicated from the beginning that this project would take time, and we were not in a rush. The communication failures from your end have caused unnecessary stress and have delayed the progress of the book.
This experience has significantly impacted my trust in Story Terrace, and I Would not recommend the company to any of my friends or family members.
Date of experience: August 18, 2024