441 total
We are so happy we went with StoryTerrace for our novel. The candidate writers were all so talented, but we were able the find THE writer for us. We clicked with Nicola immediately and after several brainstorming meetings she wrote an even better version of our book. The overall experience with StoryTerrance was very pleasant. There was great communication and support from the company.
Date of experience: October 08, 2023
After badgering my Dad to write his story down for years I finally realised this wasn't going to happen and so brought in the professionals. StoryTerrace is a fantastic way to capture your story, the book really captures my dad's character and we now finally have a beautiful record that has already been shared with friends and family. Barnaby (writer) and Alicer (producer) were great. My dad struggled a little bit with being the main point of contact and he missed a few emails that came to him prompting him to carry out the next step but the process itself is not too complicated although still required some time. Overall I would highly recommend Story Terrace.
Date of experience: August 05, 2024
Very helpful team to support you though the process and understand your writing style and requirements!
Date of experience: August 28, 2024
Story Terrace IS the Best! The writer ( through Story Terrace) of my book "captured the Essence"of my Life PERFECTLY!!
I highly recommend this Agency to write your Book, and the price is Extremely reasonable/ affordable!
Thank you Story Terrace, I will tell all who are looking for a book writing company, to consult with you all!! Very professional & gifted writers. Thank You Story Terrace🙌
Date of experience: August 16, 2024
We have absolutely been blown away with the professionalism , understanding and support from start to finish with our son's first book.
The whole process has almost felt like therapy support for him and has helped him so much on his journey.
Thank you all so much ☺️
Raw Emotion by Alex Raw 💕
Date of experience: August 06, 2024
I asked storyTerrace for bespoke help in writing a book on osteopathy for the public. They were exemplary in their professionalism and execution of the work. I have the book on my desk and I am delighted with the production. I will use them again without hesitation
Giles Cleghorn MSc DO
Date of experience: August 08, 2024
Hariny and Steph(my writer)have been nothing but amazing helping me through every step of this process. Giving me sound advice and answering all my questions quickly and with care. Story terrace thank you so much for getting my first book completed 😊
Date of experience: July 29, 2024
First heard about Story Terrace on Dragons Den but only followed up on that in January this year when I “stumbled” across their URL still open on my phone. Extremely professional people from Lucien who made the initial contact through to my writer Gill and Editor Alice who both captured my vulnerable story telling beautifully. The process and steps to be taken are very easy to follow, although as a very busy working woman I did find it hard to keep up with their pace! The book went to print (20 copies) on Tuesday 23.7.24 and I received them on Saturday 27.7!! Quality is exceptional, although at £60 per extra copy, it should be. I am delighted with the end result and would strongly recommend Story Terrace to anyone wanting a simple, practical, and friendly route to telling your own story.
Date of experience: July 29, 2024
It turned out well. Those who have read it seem impressed not just with the content.
The only downside was occasionally the content for a section disappeared. This was sorted rapidly.
The experience was a great one and I would recommend them to anyone who wants to give writing a try.
Date of experience: July 01, 2024
My daughter and I purchased a package to write my autobiography, and while our experience started positively, significant issues arise over time.
I had a great experience at the beginning of my journey. The writer is an amazing person and very talented. From the day we contracted with Story Terrace my daughter and I explained to the administration that it will take time to write a book and we are not in a hurry to do so. I'm a very busy businessman with many responsibilities on my shoulders.
Hidden Charges: From the outset, we were informed of various additional charges beyond the basic package, including:
Charges for exceeding word limits (e.g., $1,875 for 5,000 extra words and $2,250 for 6,000 additional words).
Fees for extra time with the writer, additional pictures, and even lines and pages.
A charge of $500 for a one-month project extension from August 14 to September 14, 2024.
Invoice #E8FEFFE9-0001
Aug 14 – Sep 14, 2024
Project extension fees - Novella
Qty 1
$500.00
Total due
$500.00
Amount paid
$0.00
Amount remaining
$500.00
While some of these fees are understandable to a degree, they were not transparently communicated at the start, leading to unexpected financial burdens.
Poor Customer Service: The representative handling our case, Xiaofang Ma, has been unresponsive to both phone calls and emails. This has impacted our ability to make timely edits to the manuscript, as access to our own book has been blocked. I have requested a call from her supervisor but have yet to receive a response.
Project Delays Due to Communication Issues: As a busy businessman, I explicitly communicated from the beginning that this project would take time, and we were not in a rush. The communication failures from your end have caused unnecessary stress and have delayed the progress of the book.
This experience has significantly impacted my trust in Story Terrace, and I Would not recommend the company to any of my friends or family members.
Date of experience: August 18, 2024
Reply from StoryTerrace
Dear Igor,
We appreciate you taking the time to share your thoughts on your experience with Story Terrace. While we're glad to hear that there were some positive aspects of your journey with us, we are sorry that the overall experience has not fully met your expectations.
Thank you for sharing your concerns, particularly regarding the transparency of fees and the communication challenges you’ve faced. We truly understand how frustrating it can be when unexpected costs arise, and we want to reassure you that our goal is to be as clear as possible about any additional fees right from the start. These details are included in our terms and conditions, and we are taking steps to ensure they are even more accessible and clear for all our clients. We’re also reviewing our communication process to ensure that these aspects are conveyed more effectively, so that you can have full confidence in the journey ahead.
We understand that there have been delays in communication, which have impacted the progress of your project. Please know that your feedback has been shared with our team, and we are committed to improving our processes to better serve you and all our clients moving forward.
As we continue working on your project, we want you to know that we're fully committed to delivering a final product that aligns with your expectations. We are here to support you through the remaining stages, and we value the opportunity to make this experience a positive one.
Thank you again for your feedback, and we look forward to continuing our work together to complete your book.
The StoryTerrace Team
I was guided by experts from start to finish and this was crucial in producing a book that I think is a true reflection of my story and the quality of the printed book is superb.
I would strongly recommend that if anyone is serious and is prepared to invest time and money in writing their story they should look to use and work with story terrace in the first instance.
Date of experience: July 28, 2024
I would never have been able to write the story of my son’s life without the care patience and support of Beverly who transcribed and Alice the editor. I would highly recommend StoryTerrace. Can’t thank them enough for making quite an emotional journey a really good experience.
Date of experience: May 29, 2024
Such a wonderful experience, starting with a writer, Beverley, who gently brings out your deepest memories and crafts them into a flowing account of who you are and where you came from. I was then guided through the final stages by Hariny, who showed endless patience. The book has now been printed and delivered to me. I would highly recommend using StoryTerrace.
Date of experience: April 04, 2024
From the first telephone call through to the final edit of my story book I was thoroughly impressed by the professional and helpful approach of the Story Terrace editor and writer.
At the outset I found the idea of writing my life story quite daunting but at every stage help was on hand. I very much enjoyed being interviewed by my writer and was greatly impressed by her skills of eliciting old memories. The process of creating my life story has been amazing and so worthwhile. It will be my legacy to my grandsons.
Date of experience: April 20, 2024
Story Terrace.
A very enjoyable and easy process! My writer Claire and Editor Hariny were very kind and helpful throughout. Thoroughly recommend Story Terrace
Date of experience: July 19, 2024
Googled "how to get a book written & published" and Story Terrace came up. Have not been disappointed with the service I have received from start to finish. There were a couple of misunderstandings with my first interviews but these got rectified efficiently and Zoe & Alice have been extremely helpful in making my dream book become a reality.
Date of experience: June 05, 2024
I frequently told my family that I'd like to write about my early life - so different from my own children's and grandchildren's. Realising that I perhaps never would, they signed me up with Book Terrace.
I am so grateful that they did and that I have at last written my story before it's too late! It has been a most rewarding experience and everyone I have dealt with has been very pleasant, helpful and encouraging.
Possibly unusually, I actually wanted to write it myself, with professional guidance. I probably did not make that clear enough from the start. My first (very lovely) writer was willing but not really at ease with what I needed.
I would advise anyone wanting to use their own words to make it clear from the start before choosing a 'writer'. That is advice, in no way a criticism!
Date of experience: May 30, 2024
I purchased this as a gift for my 83 year old father. Dad was guided by Gill, his fantastic writer, through the interview and the review process. The website was clear and easy to use helping us to understand where we were in the process, and our editor was on hand to pick up anything we missed. Our proof reader was fantastic and raised some really interesting observations! I think it would be harder for someone less familiar with reviewing drafts but I would recommend StoryTerrace and thank Gill for helping Dad write his life story so beautifully.
Date of experience: April 24, 2024
I was very impressed with the experience I had with StorryTerrace.
The team was brilliant and extremely helpful with everything in the process!
The editor and the writer really made this experience happen with so many kind emotions!
You can tell these people are passionate about what they do and made all of this possible!!
I highly recommend them!!!
Date of experience: April 11, 2024
I was on the fence about having my story written by someone that wasn't me.
But on persuasion by my family, I chose to try out StoryTerrace and it turned out to be an experience we all cherished!
Going through the interviews was a nostalgic and wholesome process as my writer was very kind, understanding and fun to talk to. I had control over how my story was written and could offer my own editorial input at every stage.
The designer did a wonderful job on my cover as well. Will definitely be ordering more book copies for the rest of my family and friends!
Date of experience: November 17, 2023
