American Express Global Reviews

Dont rely on American Express if you have a dispute - I bought some goods from a company in China. They informed me the goods had been shipped and gave me a tracking number. The number was false and invented and, after contacting the carrier and much waste of time, it was confirmed that the by the carrier that goods had not been shipped.
Almost three weeks had passed and I cancelled the order and bought the goods from another supplier. A few days after I cancelled the order the supplier shipped the goods with another carrier. I had no need of goods which I had cancelled and already bought from another supplier. I therefore refused to accept them.
I contacted American Express, told them I had been given false shipping information by the supplier and that I had cancelled the order and after that the shipper had shipped the goods and they just said everything was fine as far as they are concerned. Whenever I contact the supplier they just say take it up with American Express.
American Express were very slow to respond and only replied to my second letter when I sent them a reminder and have completely ignored my third letter.

Date of experience: May 30, 2017

Horrible experience! I have had my card a year never late payment, never carried a balance, nothing! I purchased flights this week with my delta card. All was good until i paid the payment (mind you i paid it before it hit my account statement it wont be due until mid june) well turns out i paid out of wrong bank account i had forgotten to update this card since i closed previous accout and when i realized what i had done i called in to am ex to explain and pay with current account (remember i have a zero balance prior to purchase and it isnt due now until mid june so it is not late ) the guy was nice fixed everything and said i had good account stAnding and offered me a promotion for 0% for 6 month on purchases yesterday so i took it. Today i get an email they reduced my limit from 10k to 1k i was like what the heck?!? I called since i have good credit and no reason to reduce when just yesterday dude said i was all good! This new lady said it was that they found bad mark on my credit and decided to lower limit and eventhough previous day that was not mentioned. Im upset since delta has a fee of $95 a year who pays that fee on a $1000 limit card?!? So i told them i would cancel card if they couldnt fix it. Was told they would look into it. I get an email saying account closed! I didnt ever close account! They then say it will be reinstanted. I call back several times and i have names of each rep i speak to and a copy of my credit report showing they did check my credit 10 days ago before they offered me the 0% but lied and said it was the decision to reduce limit on inquiry done 23rd yet thats not shown on my end and they talked in circles and kept transferring me all over the place! Now i wait to see how this dings my credit i worked hard to keep good! Never ever again! They are almost as bad as samsung in my experience!

Date of experience: May 24, 2017

Best credit card provider. Excellent service. We have two accounts with them and use Amex wherever it's accepted. They dealt our claim against Apple with very effective and professional approach. I bet if we had bought the product with a different card we still would've been waiting for a reply from Apple. The problem is Apple likes charging people but when it comes to provide a repair or refund they'll go to any length. If it weren't for American Express we would've never seen our £600 back. Only problem is that their blue credit card is not contactless. So we use the platinum one more often now.
BTW please update your app for iPad as I've started to get notifications from Apple that your app is making my iPad slow down or just send me a faster iPad 😂

Date of experience: May 23, 2017

Worst customer service. Noone seems to know answers to my q. The outsourcing is terrible. 3 months with the blue card and still not reported to credit agencies.tina fey should call their service and see what she gets

Date of experience: May 23, 2017

I lost my wallet on Wednesday and found it on Thursday I cancelled my Am Express gift card on Wednesday afternoon now even though I found it they want me to jump through hoops to reinstate the card that I have in my possession, they only want you to run you around and hope you give up trying to get a satisfactory resolution, I will NEVER deal with a American Express credit card if they treat gift card holders this way, Cardholders Beware! ! Thanks for nothing, American Express

Thanks
William Rhodall 757-880-0489

Date of experience: May 17, 2017

always treat me with respect and assist when I have a issue that I want resolved

Date of experience: May 13, 2017

Used American Express Global Business Travel visa service. No comment on the service delivery, no matter how user-unfriendly the service is, the decision is of course not in hands of American Express. But the thing is, the service provider is extremely racist and comment on political issues on the stand point of nothing, which is extremely disrespectful to the customers, super unprofessional. Not going back ever again.

Date of experience: May 12, 2017

I’ve been an AMEX customer for 7 years, never missed a payment and had decent service from them until today – when I needed them to do something slightly out of the ordinary. You might think posting a 1 star review is a bit OTT. But remember this is the company that promises to “make the impossible, possible”. Here’s what happened.

I lost my wallet yesterday containing the debit card I usually make payment with. My fault. Today is my due date for payment. Again, my fault. So I called to cancel my card and find an alternative way to make payment, or get an extension to pay within the next 5 working days when my new debit card arrives. Not an unreasonable request remembering 7 years of on time payments.

The cancellation went fine and I should have the new card in 3 days. The agent also updated my Apple Pay account with the new card details, without me even asking. Nice. That’s good service.

Then I tried to find a way to pay my balance due. Hoo boy!

No chance of an extension to pay when my card arrived. Now to my mind, exercising some discretion here is totally within AMEX’s gift. Seems neither the agents nor their supervisors are empowered to make those calls – even for a long-standing customer with an impeccable payment history.

To make payment via online banking, my bank (HSBC) requires me to enter my full card number so the payment could be tracked and attributed to my AMEX account without the risk of error. Fair enough.

Problem is I don’t have the full number because:

1) I’ve lost my card and don’t have a physical copy of it – that would be dumb to leave lying around.

2) The full number can’t be found in their online account system – a security measure I guess, even though you’re within a supposedly secure environment behind a log in screen. Maybe AMEX doesn’t trust its own security?

3) Agents can’t tell you your full credit card number over the phone either, again for security reasons. This is despite the fact that I’ve been through all the security checks to talk about every transaction I’ve made.

In the end I spent nearly 2 hours on the phone to AMEX today trying to sort it out and get a clear answer about how to pay. They made this far harder than it needed to be and gave absolutely no ground on an extension to pay this one time, considering the circumstances.

So 1 star for the company that, in reality, makes what is easily possible and within control within their own systems, impossible.

American Express, just be honest and say you’re as inflexible (in fact far more so) as any other bank or credit card company.

What a disappointment.

Date of experience: May 05, 2017

American Express texted, emailed, and called about several $2.99 Google Services charges withing minutes after they were made. They expected fraud. They right, they were fraudulent charges. AmEx removed the charges.

AmEx uses high powered computers to monitor charges. The charges were coming from a Chinese company through Google services. Cards from other people were also being fraudulently used by the China company. AmEx knows my charge profile and used that along with the other card charges to correctly identify the charges as fraudulent.

I use my credit card over 100 times a month. AmEx has never mistakenly identified a good charge as fraud. Amazing!

AmEx customer support is easy to access and very knowledgeable.

My only disappointment is not being able to use AmEx at Costco. I have higher respect for AmEx than Costco, but wish they both could compromise on their business dealings.

Date of experience: April 22, 2017

Date of experience: April 20, 2017

I am so upset with the customer service I have received in the short time I have had an American Express card. I ordered it because of their awesome travel insurance policies and boy was I ever wrong. The travel insurance policies would be great if I could use it! I ordered it online and received the card, by my mistake I thought I had ordered the card that had no limit on it so that I could book my vacation. Well it was my mistake that I ordered a different card that had a limit so I could not book my vacation on it. I called them and there was nothing they could do allegedly. The representative told me to book it anyway and they could over ride it when I called back. No, it turns out they could not. The representative proceeded to tell me I got the card at a great time because there would be no annual fee, as there was a promotion going on. I was very mad and called up my master card company who made everything better. Then a month later I see that I am being charged the annual fee of 65$ and I call them up, they tell me I have been mis informed and that there is nothing they can do unless I am ready to cancel the card. So I said fine Friday I will cancel it, and they still chose to do nothing. I also told them I plan to write a review and they still chose to offer nothing. Therefore, I will be cancelling this sorry excuse for a credit card company and I will be going back to just having my MasterCard. DO NOT GET AN AMERICAN EXPRESS CARD.

Sincerely,
The customer that would have been satisfied if you would have simply tried.

Date of experience: April 19, 2017

This is the only "foreign" card which is very well accepted in India. The fee is worth it.
I also hade some Questions to customer service two times and they where very friendly and helpful each time.

Date of experience: April 16, 2017

I have FIVE AMX cards with American Express and until last month, have had a perfect pay record with them. Unfortunately, I misunderstood the terms of my Business Gold card and now have a full balance due that I cannot pay at this time. I have requested terms allowing me to make payments to keep all my accounts current, but have been told by numerous CS people that this is not possible. I have additionally requested on FOUR separate occasions to speak with a Supervisor to further discuss the circumstances and was told on THREE of those occasions that one would return my call withing 24 - 48 hours. Upon asking if I was speaking with the "promised" Supervisor when AMX called again tonite, the CS said "I see where you were to receive a call from a Supervisor and then - "BEEEEEEEEPPPPPPPPPP" - HE HUNG UP ON ME!!! I have (previously/numerously) explained that my good credit is a HIGHLY valued commodity to me as a small business owner and practically begged them to help me work out a plan, but I can not find a way to speak to anyone beyond the "front line" that "reads from the SCRIPT". I'm confused, WHY wouldn't a company want to keep a (up until now) good customer that wants to make good, instead of forcing them to go the route of defaulting and then they get nothing. Either way, my credit will suffer :( :( :( SO upset and frustrated!!!

Date of experience: April 14, 2017

Easy to use, better cashback and more offers. A shame that more companies don't switch to accepting them.

Date of experience: April 10, 2017

Annoying AVR informing you that offices are closed only after having filled in all personal information required for customer recognition, upon web service disruption. What is the point of filling in all the numbers if there is going to be no service? They should just have told me the offices are closed at the beginning of the call. Better yet have customer service open on the weekend!

Date of experience: April 09, 2017

I am not even WITH these people's services, and yet they have proven to be a rubbish piece of crap, unprofessional company. The experience I've had for over a year is unacceptable and shocking.

I got a call from these people about a year ago and they have been asking to talk to a certain man. They state the name of the man and I clearly tell them I do NOT know him and am not related to him and that they are calling the wrong number. I told them to take me off the list. Since then, I have gotten maybe FIFTY or more calls over the year with the same rant. Either they have the WRONG number or my number belonged to some moron in the past. I have even gotten my parents to tell these losers they are calling the WRONG NUMBER. We specifically specified to them over fifty times to REMOVE OUR NUMBER FROM THEIR LIST, and they even put us through a 10 minute wait and CONFIRMED that my number was finally removed from their list and that they would NOT contact us again. Just weeks later, they began to contact me again. I blocked their number but unfortunately, they can still leave voicemails, and so repeatedly they keep spamming my phone. My constant ignoring of their spamming phone calls doesn't seem to be getting to their nonexistent brains so they continue to spam. Let them waste their time, because I simply have to delete their 'voicemail' off and move on with my day.

Date of experience: March 27, 2017

I applied and was accepted for an American Express credit card on 15th February 2017. After three weeks and still not receiving my card I contacted them and was told a new one would be sent out within the week. No one seemed worried or concerned where both the pin or card had gone. I was also concerned that there was a special promotion on the card which expired three months after applying for the card. I was told the promotional period could not be extended. Two weeks on, still no card. I again called and was told a new card would be sent out AGAIN for the third time. But yet again no one seemed even slightly concerned that no cards had been received or letters with my pin details. I now believe no cards have been sent. So now 27th March 2017 no cards, late or not have been received. I have usually had credit cards with Mastercard and Visa with no problems ever. I have been very disappointed by this service and will definitely recommending American Express

Date of experience: March 27, 2017

Simple straight forward credit! I have the gold card and it works for me, the reward points are excellent and their customer service is 10/10

I know they charge a fee but trust me it's worth every penny! Plus you get the fee back over the year due to the points system so everyone's happy

Date of experience: February 18, 2017

I was 1 day late with payment for the first time in months and they raised my interest from 14 to 29% also reported me to credit bureau and my credit score dropped more than 20 points!! I will definitely not recommend them to anybody... I wish I could give them 0 stars and I hope a lot of people will avoid them because they are scams. Oh and also they increased my minimum payment from $60 to $98 without notice... Good bye AMEX! shame on you

Date of experience: February 13, 2017

I love this company

Great Service, very friendly people

Only problem is the lack of acceptance in germany.

Date of experience: February 09, 2017