boomerang carnets Reviews

1,107  •  Excellent
TrustScore 5 out of 5

5.0

In the Business to Business Service category

www.atacarnet.com

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Rated 5 out of 5 stars

Amazing Company

We were pressed for time and, as they have done in the past, work their magic to get things on the map e and get us the necessary documentation on time! They have always been so helpful and one of the most efficient companies I’ve ever worked with.

Date of experience: August 14, 2024

Reply from boomerang carnets

Dear Tara,
Thank you for your 5-star review! boomerang carnets appreciates it AND, your business very much! Your customer experience is very important to us and we're pleased you found it to be "most efficient". Thank you for taking a moment to let us know how we're doing.
We hope your travels are smooth and your trip a success,
[email protected]

Rated 5 out of 5 stars

The experience was great

The experience was great - Kiel was extremely helpful with explaining specific aspects of the Carnet to me. I was also able to get a hold of someone over the phone quickly which was a huge plus.

Date of experience: August 09, 2024

Reply from boomerang carnets

Dear Robert,
Thank you for the 5-star review! WOW! boomerang carnets appreciates it very much.
Your business is very important to us and we're pleased your customer experience was "great". Thank you for mentioning Kiel's assistance. We hope you'll come back again (like a boomerang) when you need us. Many Happy Returns, [email protected]

Rated 5 out of 5 stars

Made it a breeze!!

This was our first time needing to use a Carnet. The staff was excellent at explaining all aspects of the process and taking time to make sure we understood and were confident about it. ATA will be our go-to from here on out!!

Date of experience: August 07, 2024

Reply from boomerang carnets

Dear Sniffer Robotics,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
We are so pleased your customer experience was "excellent" because we make it a priority. Thank you for letting us know how we're doing.
Please come back again (like a boomerang) when you need us!
Many Happy Returns, [email protected]

Rated 5 out of 5 stars

Boomerang Makes this Easy

Every step of the process was straightforward, each time I called customer service I was promptly and fully helped. Everything was thoroughly explained; I greatly appreciate all the assistance.

Date of experience: August 09, 2024

Reply from boomerang carnets

Dear SB,
We are so pleased you found the process easy! Thank you for letting us know and for leaving a 5-star review-WOW! Your business is very important to boomerang carnets and we hope you'll come back (like a boomerang) when you need us again.
Many Happy Returns, [email protected]

Rated 5 out of 5 stars

The People Get It DONE

Very, very good outfit. The carnet process is exacting and time-consuming. Boomerang answered all the questions and hustled to get my carnet prepared in less than 24 hours. Extremely responsive. I don't know how I would have gotten this done without them.

Date of experience: July 12, 2024

Reply from boomerang carnets

Dear Buster,

Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star review - WOW! Thank you for taking a moment to let us know how we're doing.

Your customer experience is our top priority and we're pleased yours was worthy of 5-stars. We're glad we could meet your tight deadline.

Please come back (like a boomerang) when you need us again.

Many Happy Returns,

[email protected]

Rated 5 out of 5 stars

Horse Carnet

Great communication. Emailed\called in a timely fashion. Explained all of my questions in a knowledgeable manner

Date of experience: August 08, 2024

Reply from boomerang carnets

Dear Brandi,
Thank you - WOW! A 5-star review!! boomerang carnets appreciates it very much. Your business is very important to us and your customer experience is, too. We're pleased yours was "great" and everything went smoothly.
Please come back (like a boomerang) when you need us again! Many Happy Returns, [email protected]

Rated 5 out of 5 stars

I had a great experience!!!

I had a great experience. The consultant I with, Kiel, was knowledgeable, friendly and professional, took the time to understand our situation, and made suggestions that helped make the process very smooth. From my first visit to the website to our carnets being stamped at the airport the process could not have been better!

Date of experience: July 10, 2024

Reply from boomerang carnets

Dear William,

Your business is very important to boomerang carnets and we appreciate it very much, as well as your 5-star review - wow! Thank you.

We're pleased your customer experience was "great" and thank you for mentioning Kiel's assistance. Please come back (like a boomerang) when you need our services again.

Many Happy Returns,

[email protected]

Rated 5 out of 5 stars

They respond almost in real time to every email I send. Incredible costumer service.

Best company to do Ata Carnets. Been using them for many years and have no reason to go somewhere else.

Date of experience: August 08, 2024

Reply from boomerang carnets

Dear Esteban,
Thank you very much for your business! We appreciate your using our service for many years! boomerang carnets is so pleased you "have no reason to go anywhere else". Thank you for the 5-star review! We know how busy everyone is these days and taking a moment to let us know how we're doing means a lot to us.
We hope your travels are smooth and your trip a success! [email protected]

Rated 5 out of 5 stars

Very Knowledgeable and helpful customer service!

Beth and Kiel from Boomerang Carnet were such a big help in helping obtain a carnet in a short amount of time. I'm traveling in and out of countries with a lot of expensive photo and film equipment so it's necessary to have a proper Carnet. They answered all my questions and guided me through the process perfectly. And they answer their phones with very little hold times if you have to call with questions.

Date of experience: June 04, 2024

Reply from boomerang carnets

Dear Randolph,

Thank you very much for your business! boomerang carnets appreciates it, as well as your 5-star rating. Thank you.

We're pleased your calls were answered timely and you "obtained a carnet in a short amount of time" because we understand the need for quick carnets and make every effort to provide them. Thank you for mentioning Beth's and Kiel's assistance and guidance.

We hope you come back when you need our service in the future and in the meantime, Many Happy Returns,

[email protected]

Rated 5 out of 5 stars

Kiel was very helpful taking time…

Kiel was very helpful taking time giving us detailed information and processed our documents very quickly. We are very impressed and pleased since it's so hard to get great service like this in these days... We appreciate it very much.

Date of experience: June 13, 2024

Reply from boomerang carnets

Dear Mariko,

Thank you very much for your business. boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.

Your customer experience is important to us and we're pleased yours was "great". Thank you for mentioning Kiel's assistance. We hope you'll come back (like a boomerang) when you need our service again.

We hope your travels are smooth and your trip a success,

[email protected]

Rated 5 out of 5 stars

I had a great experience

I had a great experience. The consultant I worked with, Kiel, was knowledgeable, friendly and professional, took the time to understand our situation, and made suggestions that helped make the process very smooth. From my first visit to the website to our carnets being stamped at the airport the process could not have been better!

Date of experience: June 25, 2024

Reply from boomerang carnets

Dear Steven,

Thank you very much for your business! boomerang carnets is pleased you had a "great experience" and hope you'll return (like a boomerang) when you need our services again. Thank you for your 5-star review - WOW! We appreciate your taking a moment to let us know how we're doing.

Your customer experience is a priority for us and we appreciate your mentioning Kiel's assistance with making the process "very smooth".

Many Happy Returns,

[email protected]

Rated 5 out of 5 stars

Kiel Ursin was SO helpful in this…

Kiel Ursin was SO helpful in this process. He got our ATA Carne done in an extremely time efficient manner and was very responsive and helpful. This level of service was above and beyond and very much appreciated since this can be a confusing document/ paperwork to navigate. Thanks so much Kiel!!

Date of experience: April 18, 2024

Reply from boomerang carnets

Dear Lily,

We are pleased we could assist with your ATA Carnet! Thank you very much for your business, as well as your 5-star rating. WOW! boomerang carnets appreciates both very much.

Thank you for mentioning Kiel's assistance. We're pleased Kiel made sure you had your carnet quickly and provided you with instruction and guidance. Your customer experience is our top priority.

We hope your travels are smooth and your trip a success!

[email protected]

Rated 5 out of 5 stars

Amazing service.

I had the pleasure of working with Marge Walsh. From our first telephone conversation to receiving the final documents, she was pleasant, helpful, and knowledgeable about your product. Her customer service was her top priority. I would highly recommend your company.

Date of experience: June 27, 2024

Reply from boomerang carnets

Dear Tammy,

Thank you very much for your business and your 5-star review - WOW! boomerang carnets appreciates them very much.

We're pleased you experienced "amazing service" and that Marge was a pleasure to work with. Thank you for mentioning her assistance. We really appreciate your recommendation of our company to others.

We hope your travels are smooth and your trip a success,

[email protected]

Rated 5 out of 5 stars

Friendly Experience!

Always a friendly and helpful customer service experience. Thank you!

Date of experience: August 20, 2024

Reply from boomerang carnets

Dear Stephanie,
Thank you very much for your business and your 5-star rating - WOW! boomerang carnets is pleased your customer experience was good and we hope you'll come back again (like a boomerang) when you need us. Many happy Returns, [email protected]

Rated 5 out of 5 stars

Process was Easy to follow and the…

Process was Easy to follow and the Support Great!

Date of experience: August 14, 2024

Reply from boomerang carnets

Dear Jim,
Thank you for your business and 5-star review! boomerang carnets appreciates both very much. We're pleased your customer experience was "great" and the process easy. Please come back again (like a boomerang) when you need us. We look forward to it!
Many Happy Returns, [email protected]

Rated 5 out of 5 stars

carnet in 24 hours

We were getting a carnet for the first time, and Boomerang Carnets were extremely helpful throughout the process. They ensured we received everything on time, and we were able to get our carnet within 24 hours.

Date of experience: June 21, 2024

Reply from boomerang carnets

Dear AG,

Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.

We're pleased your 1st carnet was in-hand "within 24 hours" and you were on your way. Your customer experience is very important to us and we hope you'll come back (like a boomerang) when you need our services again.

Many Happy Returns,

[email protected]

Rated 5 out of 5 stars

A++ service and support!

I am so impressed with the speed of service and the knowledgeable support offered by Margaret at Boomerang.

Date of experience: July 31, 2024

Reply from boomerang carnets

Dear Bobbi,
Thank you very much for your business! boomerang carnets appreciates it very much, as well as your 5-star rating. Thank you.
Your customer experience is our #1 priority and we're pleased yours was "A++". Thank you for letting us know how we're doing and for mentioning Marge's assistance.
We hope your travels are smooth and your trip a success, [email protected]

Rated 5 out of 5 stars

They are very personable

They are very personable. Quick to respond to my emails. They get my Carnet to me quickly even when I'm late getting it together. I've been using them for 3 years now and Kyle and his team have always made it simple and stress free. The online application process is very easy to understand and fill out.

Date of experience: May 02, 2024

Reply from boomerang carnets

Dear Joe,

"Simple and stress free" are music to our ears! Your customer experience is our top priority and if we can make yours a good one with personable, quick and easy service we've done our job! Thank you for your business, as well as your 5-star rating, we appreciate both very much.

Thank you for mentioning Kiel's assistance and for letting us know how we're doing.

We hope your trip is a success!

[email protected]