Arch RoamRight Reviews

I am a repeat customer. Rep found my record quickly and set up coverage for my upcoming trip. Whole process was just a few minutes, and I quickly got the confirmation email. Document that was sent on coverage was very clear, readable. Thanks.

Date of experience: August 16, 2024

Morning!
Arch RoamRight has done it again! Megan answered my questions with thorough explanation, professionalism and humor. It has been a positive experience working with this well trained staff. Thanks, Megan, Ann and Shannon!
Linda Werth

Date of experience: August 12, 2024

Isabel was so much fun to talk to. She had an extremely cheery attitude. She was able to research my questions and provided great service in purchasing a new policy.

Date of experience: August 14, 2024

Thank you for standing by my insurance policy. After reading horror stories from others about their in claims I was worried but you guys were extremely fair. It took about a month to go through the process and I had to upload a lot of documents but in the end you honored my policy which was such a relief. When a death interrupts your vacation having insurance was the only positive in the experience. I will always use your company for my travel insurance needs from here on and hopefully I will never need to use it again.

Date of experience: August 02, 2024

Our granddaughter was attending a two week educational program in Europe. Having this coverage in place gave us peace of mind. The purchase process was very easy.

Date of experience: July 15, 2024

Amazing response and explanation of the policy! I had the quote in front of me before I could take breadth. Then we went over in detail and answered all my questions. Was able to make a decision while on the phone!!

Date of experience: August 13, 2024

After jumping through all the hoops required by Roamright, legitimate claim for a broken toe during a trip to Cancun was never paid. Pretty worthless experience.

Date of experience: September 02, 2023

I purchased the insurance for security purposes that my belongings are safe, it seems many persons did not purchase the insurance & I was told it was needed.

Date of experience: August 11, 2024

Cory calmly talked me through this claim process so I was no longer intimidated by pointing out areas to look at and hints to make this claim easier to understand. He again pointed out what to expect and who to contact and ways to get documents back to their office. A wonderful compassionate man with a great regard for those customers who are first timers making a claim. Thank you so much Cory 😀

Date of experience: July 22, 2024

The agent was professional, efficient, clear and helpful. She found my profile because I am a returning customer. I got what I needed in a short call. Well done!

Date of experience: August 07, 2024

Somehow Cory got me through filing a medical claim this morning for my wife. His professionalism and patience were really tested today. I am so glad he assisted me with my limited computer ability. Great job Cory and thanks again. Joe

Date of experience: July 24, 2024

She was very thorough and answered all my questions. Thank you!

Date of experience: August 23, 2024

Brenda was very helpful; provided the information that I needed via email and verbally as well. The plus is she was warm and engaging too.

Date of experience: August 08, 2024

Caitlin was very helpful. Listened to the problem, gave direct information on how to file a claim and offered to help if there was a problem. Made the whole exchange easy peasy

Date of experience: August 05, 2024

Brenda was so helpful and lovely! Having someone like her representing your company is a real plus for RoamRight!

Date of experience: August 05, 2024

I was following up on a claim and Lorie was able to give me all the information I needed. She was very professional. This is the type of responsive care that I have received from day one of the horrible medical emergency that we encountered on 4/13/24 while on a Caribbean cruise. Today’s call will probably be the last of many. I’m truly thankful for everyone, every step of the way. I also just renewed my multi trip policy 👍🏼

Date of experience: July 22, 2024

Caitlin, our customer service representative, was personable, affable and very professional. She was helpful, patient and waited while we uploaded documents to verify that they were received. We are very pleased with her attention to detail and pleasant phone manner.

Thanks Again,
David and Yuan-Yu

Date of experience: July 23, 2024

Jenny was wonderful, knowledgeable, and a joy to speak with! I'm so thankful to have gotten her on the phone as she made the experience a delight instead of a task. It's our second time using RoamRight and will continue for all future travel as well!! Thanks again Jenny & Congrats!!! :)

Date of experience: July 16, 2024

Helen was so super nice and answered all of our questions. We brought up several scenarios and she assured us of coverage for all and explained the procedures for each.

Date of experience: July 25, 2024

The first impression is that they are not worried about costumer satisfaction. My wife and I had a trip cancelled and rescheduled by the travel agent. As we already had bought the insurance with this company they gave us vouchers, but couldn’t use them in full as they informed are individual vouchers besides we paid all together as a couple. Unfortunately we need to accept as they don’t give our money back.
If they are not fair in the small things I’m worried about if we need to open a claim.
I do not recommend that company!

Date of experience: May 14, 2024