24,887 total
Great experience using app. It’s been a while since used and had to reset password, easy to do and good selection of tickets with better prices than other comparable sites.
Date of experience: September 08, 2024
Reply from Vivid Seats
We're so pleased whenever a fan mentions how convenient our app is because we work hard to innovate new features. Thanks for writing us a review!
The gentleman I spoke to helped me immensely. I am a first-time user of Vivid Seats, and he walked me through everything and helped me verify that the buyer had received my tickets. He was so kind, so patient, and so incredibly helpful. Give him a raise! Not everybody would have been patient with my situation
Date of experience: September 07, 2024
Reply from Vivid Seats
Hi, Michelle!
We're so proud to hear that our agent was able to guide you through the process and ensure everything went smoothly. It's wonderful to know that their kindness, patience, and support made a significant difference for you, especially as a first-time user! Your review means a lot to us, so we'll make sure to pass along your feedback to them—they truly deserve to hear how much their efforts are appreciated. If there's anything else you need or if you have any more questions in the future, we're always here for you. Thanks again for choosing us!
I bought tickets on vivid seats and then the next day I received a text that there was an issue with the tickets. She told me that the seller had not responded to them about selling the tickets and that I had 2 options either a refund plus 10% or find other tickets and that she would help me find them. She was able to find the tickets that were very similar seat wise. She then swapped the tickets and the issue was solved. She was very helpful and she was very friendly. I was very happy with the outcome and would highly recommend using vividseats!!
Date of experience: September 05, 2024
Even though the Cubs got humiliated that match, the experience was still enjoyable. The crowd was good and calm (for the most part) and everything was accessible. Looking forward to see the Cubs not lose here again sometime.
Date of experience: September 04, 2024
Reply from Vivid Seats
We're glad you had a great time at the event, even though the outcome didn't go your team's way! We look forward to being your ticket provider for the next game, Omar. Thanks for the review!
The service was nearly flawless. But my only gripe would be is the pricing of these tickets. Especially the processing fees. It’s stupidly expensive.
Date of experience: September 06, 2024
Reply from Vivid Seats
Hey there! Thanks so much for your honest feedback and support. While service fees are common in the industry, we work hard to keep our prices competitive. Be sure to check out our free Rewards Program—it’s a fantastic way to earn and save on future purchases!
Our experience was great the app is so easy to use I will definitely keep purchasing my tickets from you guys.
Date of experience: September 09, 2024
It’s a good experience, had fun and enjoyed it a lot and easy . Just wished you guys could remind me again where my tickets where.
Date of experience: September 08, 2024
Reply from Vivid Seats
We're all about making your ticket-buying experience super smooth! Thanks for reaching out and giving us the opportunity to help you locate your tickets. We look forward to serving you again in the future, Maria!
I buy a lot of tickets from Vivid Seats and it is always very easy but it would be even better if I could see where the seats are in the row like on Ticketmaster. Whether it is in the row or an aisle seat. That would make our experience even better.
Date of experience: September 04, 2024
Reply from Vivid Seats
Hi Tootsie! What an awesome review! Your experience is really important to us, and we value all your input to help us improve. Right now, we can’t provide specific seat locations since the tickets belong to the sellers, but we’re actively working on making the row information clearer for you. Thank you for your support, and we look forward to having you purchase tickets with us again!
I love this. Every time I buy my concert tickets or any musical tickets I get a reward. The best part is when you get that discount to see that artist or show you’ve been dying to see.
Date of experience: June 15, 2024
Reply from Vivid Seats
Hi Luz! We're so glad to hear that you're loving the rewards every time you grab your concert or musical tickets with us! It's all about that sweet discount to catch your favorite artist or show, right? Keep enjoying those perks and rocking out to the tunes!
Love it, Everytime I need a ticket, vividseats is there with maximum service that I really appreciate.
Date of experience: September 09, 2024
Reply from Vivid Seats
We're always here for you, Jeremy! Thank you for making us your #1 source for tickets!
Always easy to use and real authentic tickets never have a problem at the concerts I suggest it to everybody I look up random concerts coming and just go!!
Date of experience: September 09, 2024
Reply from Vivid Seats
Hey, Tommy!
We truly appreciate your kind words and enthusiastic support! It’s wonderful to know that you’ve consistently had great experiences with our service, making your concert adventures so much fun. We’re always here to assist you in finding and enjoying fantastic events. Thank you for recommending us—wishing you many more amazing shows ahead!
I been buying tickets here and is always really easy to find a seat on a cheap price
Date of experience: July 15, 2024
Reply from Vivid Seats
We love helping you find a great deal on seats, Jonathan. You rock!
You don't see hidden fees until checkout but this site still has equivalent pricing compared to other sites and you do get to build up rewards for more tickets.
Date of experience: September 05, 2024
Reply from Vivid Seats
Hello Dylan! Your kind feedback is greatly appreciated. Transparency is a key value for us, which is why we provide a comprehensive price breakdown at the checkout stage before finalizing an order. Moreover, the chance to earn rewards for upcoming ticket acquisitions enhances the overall experience. Thank you for sharing your thoughts with us!
First let me begin by saying Hozier was amazing... well at least the 40 minutes of the show I did catch. The concert took place at the Gorge in Washington state, and apparently there has been previous issues with road construction that have caused massive delays for people headed to this venue. What should have been a 2.5 hour drive took nearly 7 HOURS. The Gorge sent out an email to ticket holders warning them of these delays so they didn't miss their event. Those of us that purchased through places like Vivid Seats or SeatGeek were left in the dark. Communication about issues with the venue is literally the LEAST you could do especially for what you charge in ticket fees.
Date of experience: September 07, 2024
I thought I was getting a free ticket. I got an email saying my next ticket would be my 11th ticket, and that it was free if I ordered within 7 days. It said click to claim it, so I clicked on that to start the purchase of 4 tickets, but had to pay the full price. There was no indication I was getting the free ticket.
Date of experience: September 04, 2024
Reply from Vivid Seats
Hello Robert! We appreciate your feedback. Our rewards system operates by awarding 1 stamp for each ticket purchased. Upon collecting 10 stamps, you will receive a credit equivalent to the average amount spent per ticket. This credit can be applied towards a future purchase by using the Vivid Seats app, essentially allowing you to obtain your 11th ticket for free if it falls within that value range.
It’s easy to purchase tickets, not very happy with all of the service fees.
Date of experience: September 09, 2024
Reply from Vivid Seats
Jennifer, it's great to know that you found the ticket buying process easy; that's exactly what we aim for! We know that service fees can be frustrating, and we work hard to keep them as low as possible in the industry. However, please keep in mind that these fees can vary depending on the inventory and demand for the event, so they do change frequently. We want you to know that we invest in these fees to ensure your transaction is safe and secure and to guarantee a smooth ticket delivery. Thank you for the positive review, and we hope this information is useful!
Disappointed with Vivid Seats – Misleading Ticket Information
I recently purchased four tickets for a Tennessee Titans game through Vivid Seats, and my experience has been extremely frustrating. I specifically sorted my search by row to find front row seats, and the website returned tickets listed as row AA, which I believed were front row. However, I ended up receiving four tickets in row Y instead.
When I called Vivid Seats for assistance, I was told that row Y is considered a better seat and that their policy deems it an upgrade. This response was not only disappointing but also infuriating, as my son has difficulty standing to watch the game and I explicitly needed front row seats for his comfort.
Now we are stuck with these row Y tickets that do not meet our needs at all. It's unacceptable that Vivid Seats misrepresented the seating arrangement and failed to provide the tickets I purchased. I expected better service and transparency. I would not recommend using Vivid Seats based on this experience.
Date of experience: September 09, 2024
Reply from Vivid Seats
The accuracy of our ticket listings is important to us because we know fans often have a specific idea of what they want to buy. In this case, our map of Nissan Stadium accurately shows that the rows run from A through KK—meaning A is the first row rather than AA. Row Y is thus an upgrade over AA because single-letter rows precede double-letter ones. Still, we regret if that was missed and the frustration that resulted. If you no longer want the tickets, a search for the term “fan selling” should turn up sites where you may list them for sale.
Always great selections and low service fees. Prompt delivery of resale tix.
Date of experience: September 08, 2024
Reply from Vivid Seats
Low service fees are what we are all about! Thanks for being a fan and using our ticket site!
I have a credit from Vivid Seats from an old ticket for $113.98 but I never find a way to use it upon buying new tickets. You need to make it easier for people to use the existing credit.
Date of experience: September 09, 2024
Reply from Vivid Seats
We're glad to clarify that for you! If we emailed you a credit code, just enter that code into the "Apply a Gift Card or Promo Code" box at checkout. If you earned it through Vivid Seats Rewards, you'll be able to apply it when purchasing through our app. We hope that helps!
The service charge is unreasonably high to the point that I won't even buy the ticket. I am in Brazil for the Eagles Packers game and granted I am here to see Brazil more than the game, but as an Eagles fan I would like to go. They are charging 95$ service charge PER 270$ ticket, that is unbelievable! Unfortunately, they are the only site selling the tickets, therefore monopolizing the game and therefore they can do whatever they want.
Date of experience: September 05, 2024
Reply from Vivid Seats
Hi James! Thank you for sharing your thoughts and feedback. We aim to offer competitive fees compared to our industry counterparts. Fees are a standard practice across all platforms, but we endeavor to keep them at a minimum. These fees enable us to provide our customers with the assurance of our Buyer Guarantee and ensure prompt order assistance when required. You can view the fees on the checkout page alongside the order total. If you have any further inquiries, please do not hesitate to reach out to our Customer Service team.
