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Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.9
Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.7
Avg 8.1

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.4
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.7.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8538)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Ease of Communication: Users have praised Slack for its seamless communication features, allowing quick messaging and efficient collaboration among team members.

Integration with Third-Party Apps: Reviewers value the platform's ability to integrate with various third-party apps and services, enhancing productivity and streamlining workflows.

Customization Options: Customers appreciate the flexibility and customization options in Slack, such as setting notification preferences, creating private channels, utilizing emojis for interactive communication, sharing files seamlessly.

Integration: Integration with project management tools and calendars is also commended for enhancing connectivity in workflows.

Search Features: Users find the search functionality valuable for easily finding past messages and reference materials.

Connectivity Issues: Users have experienced connectivity issues during huddles, resulting in audio problems and the need to rejoin meetings. Some users have reported ongoing challenges with maintaining a stable connection, impacting their overall meeting experience negatively.

Search Functionality Limitations: Some users have suggested implementing a date range filter in Slack's search functionality for more efficient message retrieval. Reviewers have pointed out frustrations with the current search options, citing difficulties in finding specific information within the platform.

User Interface Improvements: The user interface of Slack is considered in need of improvement for better usability according to reviewers. Users desire a more intuitive and visually appealing interface design that enhances navigation and overall user experience.

Reviews

(1-25 of 441)
Companies can't remove reviews or game the system. Here's why

Slack is the bomb diggety

Rating: 10 out of 10
August 27, 2024
Verified User
Vetted Review
Verified User
Slack
10 years of experience
We use Slack for inter-company communication. This allows us to cut down on emails and meetings, saving time and allowing people to read and respond when they have the time during the work day. We also use Slack huddles for meetings when we need to have them. We use Slack every day!
  • Easy to use
  • Makes communication easy
  • Channels make it easy to keep conversations separate and on task
Slack is well-suited for all scenarios within our company! Everybody loves using it and we have never had any problems with functionality or use. I can not think of a time that it would be less appropriate to use. The only area we don’t use it in our company is with client interactions.

A Great Addition to Our Internal Organization

Rating: 9 out of 10
August 27, 2024
KP
Vetted Review
Verified User
Slack
2 years of experience
We use Slack largely for internal communications; the idea is to ease up on email inbox clutter. We're also trying to establish best practices for us and use the new project management features more, which can help us track stories related to specific issues or attached to specific memberships.
  • Intuitive interface
  • Organization of channels
  • Lists
  • Canvas
Sometimes our team has trouble connecting their Google Workspace to Slack, and while this is certainly user error, I feel like some better explanation of why and how to do so would be nice. But otherwise, it's easy to set up and use channels, invite people to join the workspace and various channels, use canvases for personal or group organization, and more.

Slack review

Rating: 9 out of 10
August 24, 2024
Slack is used for real time chat and notification. We also use it for group based communication and community based groups. Slack is great for instant notification and file transfer. It is fairly easy to use. Threads is a useful feature which allows multiple channels of communication between sender and receiver.
  • Slack is good for one on one communication.
  • Good with emoticons, particularly thanks yous and plus ones.
  • Slack is great for subtle notifications and does not go with loudish orange icons on a receiver's taskbar like competitive products.
It is great for 1 on 1 communication and conference calling. It is not so good if you have a meeting with larger groups. It is good for file transfer but has room for improvement on how it previews. You can create a large number of groups and communities which can bring people from a multinational together based on their individual interests.

Slack - Making people closer

Rating: 10 out of 10
August 19, 2024
We use Slack especially for communication. This tool replaced Google Hangouts - which we had been using for 2 years and were very used to. I don't usually adapt easily to new things, but all the ease provided by Slack helped a lot in our adaptation. It's a multifaceted tool - simple for those who just want to communicate, but with degrees of complexity for those who want to go beyond that. We've been using it for over 2 years and to this day we've found new functions - such as organizing tasks by scheduling notifications and stakeholders for that task. Not to mention the quizzes, file upload, profile customization, integration with other apps and other hidden functions that I need to discover.
  • Communication - it does get people closer and enhance the way we interact with each other.
  • User friendly - the app has its complexities, but at a simple surface it's really easy to use. If you just need to DM people, you'll have it. If you need more complex functions like organizing a task schedule, you'll have it as well.
  • Other app integration - Slack allows us to integrate with some other apps and them make our job easier. We can add pools, upload things, and so many other things!
  • Stickers - it does make our job funnier by letting us upload an image as a sticker and use it in the posts - either as a frozen image or a gif. We have a lot of stickers of ourselves that brought us a lot of laughter and it really reduces stress in the workplace.
  • You have full control of your profile and especially of your notification settings. My role demands me to be added in a lot of groups, but some are obviously more important than others. Thus, having full control gives me the access to turn on or turn off the notifications whenever needed.
  • Status message: Slack also does help us letting us add a message in our profile. So, for example, if anyone DMs us when we are busy or absent, the message will appear for them. It help us a lot because sometimes we cannot reply, and that message justifies our delay.
I'd highly recommend. As I said, we use Slack for communication - I can DM people, create groups, set a status, add a sticker, upload a document.

Visually, the app is simple but beautiful.

The app is user friendly at its basic state.

There is one specific awesome feature there. Well, I need to request something from another team and that's a daily task. It used to consume my time and sometimes I forgot about it. My boss didn't like that. This feature that a friend of mine warned me is awesome because it allows us to program an automatic message in a group or to someone especially, that way I managed to program it to be sent daily at the same needed hour. The team received that message successfully and they fullfil my request. My boss is now happy

Slack is helping manage multiple disparate projects at our startup.

Rating: 9 out of 10
August 12, 2024
Verified User
Vetted Review
Verified User
Slack
2 years of experience
We communicate with cross-departmental teams, management, and outside contractors on various tech, content, and marketing projects.
  • Channels allow focussed interactions
  • Channels maintain a history of interactions and shared resources
  • Is a much better project communication tool than email
We are a startup with many simultaneous, cross-departmental projects. Project management software would be too cumbersome for us, but Slack works well in this case.

Why I love Slack!

Rating: 9 out of 10
August 12, 2024
RB
Vetted Review
Verified User
Slack
1 year of experience
We use Slack for our internal communication. It allows us to form various groups and I quite like the interface. I like it because it is not really formal and I heavily use the various emojis it offers! In a nutshell , Slack allows me keep my formal communication informal and I love it!
  • Group forming
  • Emojis
It is suited for keep formal communication, informal. It is suited for people who like to use emojis to express their thoughts too! I quite like the various groups it allows to be created with ease. The integration of other apps helps to keep a tab and connect with them easily

Stay out the inbox and still communicate!

Rating: 10 out of 10
August 12, 2024
Verified User
Vetted Review
Verified User
Slack
1 year of experience
We use Slack for our small business for two main reasons. The first is day to day communication within our internal team to stay out of the inbox but still communicate and get things done. The second is with our external teams, which include an ad agency and an intregrator. It allows for quick, streamlined communication that is more effective than texting or online chat spaces but less bulky than an email in the inbox or a phone call or Zoom meeting.
  • Easy to use
  • Search tool
  • Channels
In general, this is great for any kind of team. Whether it's your in house people or out of house people. You can have different channels for each, plus different channels for each project or topic or theme. You can also DM on the platform privately to someone, too.

Slow communication doesn't get no Slack

Rating: 10 out of 10
August 07, 2024
Verified User
Vetted Review
Verified User
Slack
2 years of experience
We use it for our daily communications, it addresses the need for immediate communication and promoting engagement and pushing business needs and news.
  • It allows for fast smooth communication
  • Easy integrations
  • Workflows and automations
When there's an escalation that needs to be addressed immediately Slack provided the ideal platform by allowing quick contact and therefore assists una quick resolution as well.

If the topic is a sensitive one, communication might be too sensitive to be living in Slack backend.

Also huddles are a good quick way to engage in live communication

Efficient Tool for Communication

Rating: 9 out of 10
August 07, 2024
Verified User
Vetted Review
Verified User
Slack
7 years of experience
We use Slack for group communication- we have a large clinic (both in the number of employees and physical space). Having Slack allows for a more efficient means of communication.
  • Set-up of channels
  • Efficient communication
  • User friendly settings
It's very easy to use and simply makes it easy to create specific channels for specific people/staff members to make it even more efficient and not sending messages to every single person- only those necessary.

Best Communication Platform

Rating: 10 out of 10
August 01, 2024
RK
Vetted Review
Verified User
Slack
2 years of experience
We use Slack as a media of communication between the team I am currently in a hybrid company so to stay connected with colleagues and for meetings we use Slack. Slack is very easy to use and we can also do huddles which is like a meet. We can do one-to-one and team meetings on Slack for the distribution of client work as well as problem-solving which we are facing in the completion of work.
  • We can create a canvas so we do not have to create notes of the meetings and like if the person with whom you are doing chat can also put his inputs on the same canvas.
  • We can collaborate with our teams very well and if we face any problem we can connect one-to-one or we can tag any particular member to point out to whom we are assigning the task.
  • If we want to connect we don't have to use Google Meet and Zoom. We can directly call the team member as well as whole team can be connected on Slack for updates and solving the problem if any of the team member is facing it.
We are using it from the start. It is very well suited to us. We can collaborate one-to-one as well as the whole team in a single chat. Its canvas is a very good feature, we can share resources and notes and we can also do weekly sync. It also provides the prebuild templates, so by using it, we are increasing our productivity. We do not have to send meeting invites with Slack. With a single click, we can connect with our team members. It will save time and resolve the problem faster

The perfect tool for team communication

Rating: 10 out of 10
July 26, 2024
DG
Vetted Review
Verified User
Slack
7 years of experience
We use Slack for internal communication between all employees of the company. Occasionally, we have also given access to external collaborators in order to have quick communication with them.
  • Easy and fast to install it
  • Public and private Channels
  • Gifs and icons
I highly recommend it for startups and small companies, because is faster and cheaper than others.

A central hub for the company

Rating: 9 out of 10
July 23, 2024
Verified User
Vetted Review
Verified User
Slack
1 year of experience
Slack is the main platform for communication within the company. We used it for general chat, direct messaging and sharing announcements, as well as specific channels for smaller groups. Getting answers to questions regarding work is quick and easy and it's a great way to get lots of people collaborating.
  • Notifications are handled really well so you don't miss anything coming in.
  • Channels work really well with permissions allowing you to only let people that should have access to something have access.
  • Addons are a nice addition that allows for further functionality.
Group collaboration works really well. A problem can be posted and multiple people can see it and address it quickly. The 'now typing' feature also means you know when someone else is working on an answer.

Phenomenal Collaboration Tool and Much More!

Rating: 9 out of 10
July 22, 2024
EC
Vetted Review
Verified User
Slack
7 years of experience
Slack acts as our team's main communication tool. This helps drive cross-functional collaboration while also effectively categorizing communications into various buckets. We are also able to create channels for external collaboration with our customers. Slack also allows for link storage, agenda tracking, and Jira incorporation making this a one stop tool for all employees.
  • Searchabliltly
  • Communication folders / channels
  • Private vs. Public communication
Slack is well suited for any scenario. Whether there is a quick question or a need for multiple teams to engage in a problem Slack has all bases covered. This is also great as an alert tool for any major incidents / outages.

A handy communication channel for project and team management

Rating: 9 out of 10
July 18, 2024
MB
Vetted Review
Verified User
Slack
1 year of experience
  • Communication Channel
  • Project management
  • Team management via slack channels
  • Different Clients management over a single platform
  • Easy file sharing and group discussions
  • Slack calls are also effective
  • Slack messages
  • Slack channels
  • Slack Calls
  • Slack personal space to pen down ideas
We manage multiple clients via different slack channels. Each channel discusses issues and task and data related to that specific client without having to mix and match data and getting confused with data. Also, we asked the clients to join that channel so that there is a steady and quick flow of information. Also, as they have a mobile app that works just as fine we are able to ensure quick communication.

Slack is the best in the business

Rating: 10 out of 10
July 18, 2024
Verified User
Vetted Review
Verified User
Slack
9 years of experience
Our team is completely remote and we use Slack to communicate. We use Huddles to have video conversations and screen share across teams to help diagnose issues and hold meetings. We use their integrations to receive notifications when things aren't running or when something new comes in so we're on top of it.
  • Huddles: You can have up to 15 team members on a huddle so it's easy to hold department meetings.
  • Integrations: There are a ton of different apps you can integrate with.
Slack is well suited for any teams that are either fully remote or hybrid. It's like having a virtual office that everyone can communicate in. It's perfect for sending out memos, getting surveys, and chatting.

Slack : A streamlined tool for internal comms

Rating: 10 out of 10
July 16, 2024
Verified User
Vetted Review
Verified User
Slack
6 years of experience
Slack is used as our primary tool for internal communications
From company wide alerts and updates, to client information and feedback and for immediate huddles, all conversations are routed through Slack.
Slack becomes key to quickly address escalations, issues and provide for solutions and resolutions while maintaining integrity and also at times fun banter
  • Huddle for instant meetings and calls
  • Personal (One on One) communications
  • Ease of tracking messages
Best suited for one to one conversations, group messages and org wide channels. Ability to create groups and mentions to divert attention to the right folks and employees. Through the huddle feature, quick video call meetings can be easily set up for immediate resolutions and actions by the stakeholders. Good at maintaining visibility and streamlined comms

Amazing communication tool which is the nr1 on the market!

Rating: 10 out of 10
July 12, 2024
Verified User
Vetted Review
Verified User
Slack
5 years of experience
All organisation use Slack and divide up the communication into channels based on departments, events, activities and other relevant topics like "how bad is my problem" to get easy and quick IT support.

We do a lot of pole voting as well, together with using the function "huddle" several times a week to communicate with colleagues
  • Communicate easy with colleagues instead over email
  • collect information and discussions to specific topics into specific channels
  • easy to search for previous information being mentioned
  • Notify me about messages in other groups I participate in
  • Huddle - call colleagues and discuss face2face
  • Write notes on my own channel - so smart!
Love Slack! Saves me loads of time! When you need to start a quick discussion group and invite specific users. When you want to start a quick voting activity. When I wish to communicate to the whole company easy and clearly. Best thing is I can reply to specific comments and have a discussion within that sub channel, together with giving reactions to a message.

Excellent tool for quick and easy communication

Rating: 10 out of 10
July 11, 2024
Verified User
Vetted Review
Verified User
Slack
7 years of experience
We use Slack as our instant messenger tool. It's the primary way in which we communicate in our company, as we are spread over multiple locations. It's incredibly quick and easy. You can tell who is available and who may be away on lunch, in a meeting or annual leave through the status updates.
  • The mobile phone app is very good so you can receive slack notifications if you choose
  • It's very user friendly - easy and simple to use
  • The status updates are useful to see who is available
  • It's useful to be able to create different groups and channels
It is perfect for quick and easy communication between remote staff working across multiple locations. It's great for informal company communications and updates, as you can create different groups. I wouldn't use it in place of formal communications and document sending for which email would be more appropriate, as you would need to be careful with data protection.

Great tool for international collaboration

Rating: 10 out of 10
July 11, 2024
Verified User
Vetted Review
Verified User
Slack
4 years of experience
I use slack on a daily basis to communicate with colleagues on a global scale. It is able to tell me what timezone they are in and delay messages so that it does not disturb them outside of their core working hours.

In addition, it is great for creating groups and having clear channels of communication for relevant colleagues.
  • Notifications
  • GIF's
  • Scheduled messaging
As mentioned previously, it is really useful for communicating with colleagues on a global scale.

Outside of the workplace I am also involved in industry slack channels so it is very useful to have everything in one place.

Slack is an easy to use, game changing tool

Rating: 10 out of 10
July 10, 2024
Verified User
Vetted Review
Verified User
Slack
4 years of experience
Slack is a necessity to communicate across colleagues, departments, partners, and collaboratively in a remote role. Slack is not only needed for general discussions and messaging, but also for operational need and data gathering. The integrations Slack has are powerful across so many different tools and workflow set ups. Using workflows, the organization was able to improve data and metrics gathering across teams. Workflows and integrations to CRM tools, Google Sheets, Knowledge bases, etc., are powerful and help reduce time spent daily.
  • Workflows are easy to create, program, and integrate
  • Messaging, huddles, to-do lists, and reminders aid in productivity
  • Integrations are seamless, easy, and efficient
Slack is an immensely powerful, necessary tool. The features and tools they continuously release continue to make Slack a formidable and needed tool in many cases. For remote work, this tool is even more necessary in creating engagement/culture. Bots and workflows further this process across fun/engagement or productivity and metric gathering.

Communication made easy

Rating: 10 out of 10
July 10, 2024
Verified User
Vetted Review
Verified User
Slack
4 years of experience
We use slack for internal communication through messages or calls (huddles). Slack allows quick communication between team members and collaboration across the organisation. We can create channels and groups for messaging about specific subjects or working in determined projects. It has integration with several other tools which is very helpful.
  • Integration
  • Notifications
  • Threads
The way the app is organised makes it very intuitive and easy to use. You can quickly create groups in case you need to message several colleagues. It's more practical than email and other chats apps. We have it connected to google calendar and our personal status in slack sync with the calendar, so if I'm in a meeting or out of office, my slack status will reflect that.

Easy like a text message

Rating: 7 out of 10
July 09, 2024
Verified User
Vetted Review
Verified User
Slack
2 years of experience
We use it for quick communication. Sometimes if an email does not make sense we use Slack. It is good for quick check ins and questions that do not require a whole lot of context or forwarded information. I like it best for questions and being able to update people on what i am working on and if there is anything i can do for them etc.
  • quick
  • user friendly
  • good settings
It is definitely suited for quick and easy communication. I would say less so for lengthy conversations or ones that require a lot of background info or context... that might be easier via an email chain... My favorite use of Slack is for questions or check ins/updates. Just quick messages. Otherwise it is easy to get lost since it is kinda like a text chain where the most recent is closest but it can be harder to find previous messages where in email that might be easier to record.

Needed for any company

Rating: 10 out of 10
July 08, 2024
MT
Vetted Review
Verified User
Slack
6 years of experience
We use Slack as our primary communication tool. Not just for internal messaging, but for work flows such as when a customer gets their first sale using our tool, or if they churn or if they install. We really love the integrations with other apps and salesforce. The ability to communicate via message, group chat, channel or huddles with live video is awesome.
  • Communication
  • Integrations
  • Workflows
Slack is appropriate for any company with more than 5 people, but best for 50 + or companies with numerous different teams and many people working remotely. You can save yourself time with work flows and integrations, do mass communication easily and also easily handle social, work specific or employee gated channels

Slack Saves Time and $

Rating: 10 out of 10
July 05, 2024
Verified User
Vetted Review
Verified User
Slack
5 years of experience
We use it to communicate between teams easily both from the biz dev side to development. We also communicate quickly with integration partners for development. It speeds up integrations.
  • Easy to use
  • shortens time to complete projects
  • Flexibility to set up specific channels
its great for ongoing projects. If there is an emergency or specific thing that is extermely time sensitive you should not use Slack

A great 360º communication tool for mid/large companies

Rating: 8 out of 10
July 03, 2024
Verified User
Vetted Review
Verified User
Slack
7 years of experience
My company is using Slack for 1 to 1 communication, group chats, company wise announcement, and automatization and integration with other softwares (Such as Google Drive, Jira, Confluence, etc.)
It's a great tool to be connected remotely and hibrid, as you can share images, makes video calls, and send audio notes direclty in Slack.
  • Grouping people by interest
  • Chat, Video and phone calls
  • Storing important documents that the team needs to access regularly
  • Atomization such as reminder and tool integration
I think Slack is great for mid/large companies, as you can really segment chats by teams, interests and even have different workspace with other companies.
The integrations with other apps can be very handy depending on your needs to automate daily tasks.

I wouldn't necessary recommend Slack for small companies as it has too much layers of complexities that is probably not useful.
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