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If passengers cannot take their flights and voluntarily want to refund tickets or make changes (including changing tickets and canceling reservations), please refer to Vietnam Airlines' instructions for the following cases.
Voluntary refund is applied according to fare conditions. To refund tickets purchased on Vietnam Airlines website/app, passengers can choose one of the following methods:
Voluntary ticket change is the change of itinerary, flight, or class of service. To avoid no-show fees, passengers need to change to a new flight/class of service at least 03 hours before the departure time of the old flight.
The ticket exchange function on Vietnam Airlines' website/app only applies to tickets that meet the following conditions:
Notes: For reservations with under-2-year-old infants, please submit your ticket exchange request to [email protected].
For tickets issued before April 18, 2024, passengers can select one of the following options:
For tickets issued from April 18, 2024 onwards, passengers can select one of the following options:
Voluntary booking cancellation is the cancellation of one or more routes in the itinerary without an immediate fare refund. To avoid no-show charges, passengers should exchange for a new flight or request a refund at least 03 hours before the departure time of the former flight.
Passengers requesting booking cancellations are informed of the following information:
Step 1: Passengers go to vietnamairlines.com and click "Manage Booking"; enter the Reservation Code (PNR) and Last Name and click "Search"; then select "Add Service".
Step 2: On the “Manage Booking” screen, passengers scroll to the “Post-sales help” and select “Cancel booking (no refund)”.
Step 3: On the “Request to cancel booking” screen, select the passenger and itinerary to be cancelled, accept the Cancellation Conditions, then select “Continue”.
Confirm the booking cancellation or make booking cancellation adjustments.
Enter the OTP code sent to the email address provided when purchasing the ticket.
Step 4: After the process is completed, a confirmation letter of successful cancellation will be sent to the passenger's email address.
To rebook, passengers should contact the ticket office or Vietnam Airlines Contact Center within the ticket's validity period, or contact the ticket purchase helpdesk at the following phone number:
Passengers who purchase tickets using Vietnam Airlines' website/app can make a reservation request to [email protected].
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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