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Our couriers are temporarily updating their delivery practices. This may mean changes to how you sign for, or receive your order. For advice and information please visit your courier's website. Information on specific couriers will be in your dispatch email.
Standard delivery is usually delivered within 3 working days and is £5.95 or FREE on orders over £150. During very busy periods, such as 25% OFF event or during public holidays, standard delivery may take longer.
We also offer Named Day delivery for £8.95 or FREE if orders are over £250.
FREE Click & Collect is available on all orders £100 and over (£3.95 on orders below £100). Unfortunately, we are currently unable to offer Click & Collect services in Scotland and Wales.
Please note that availability for Click & Collect Services can sometimes vary depending on capacity. The next available day will be clearly displayed on the Your Delivery Options screen.
**Please note during 25% OFF Week customers wishing to use our Click and Collect service or Next Day delivery option will need to complete their order by 17:00pm. Standard delivery will be received within 3-5 working days**
8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday
You may return or exchange your order within 28 days of the despatch date. It must be in a saleable condition in its original, undamaged packaging and we will consider the overall condition when making a refund. This does not affect your statutory rights in the event of faulty goods.
How do I return an item/items?You may return your items(s) via any Waitrose & Partners (except branches in Welcome Break; the Channel Islands; Scotland; Wales; Foodhalls at John Lewis & Partners; and Waterside). Simply take your item(s) to the branch Welcome Desk along with the delivery note. You'll receive an email to confirm when we have received the item/items at our Cellar by Waitrose & Partners central warehouse. Then we will refund you as promptly as possible but usually with 7 days of the goods being received at our central warehouse.
Alternatively, we can arrange for your item(s) to be collected from your home. Please contact us (see delivery note) and we will arrange for a courier to collect the item(s), usually the next working day (we are unable to make collections on Saturdays, Sundays and Bank Holidays). We will refund you as promptly as possible but usually with 7 days of the goods being received at our central warehouse.
How do I exchange an item/items?If an exchange is required, the branch will send your original item(s) to our Cellar by Waitrose & Partners central warehouse. Upon receipt, you'll receive an email to confirm when we have received the item/items. Then we will refund you as promptly as possible but usually with 7 days of the goods being received at our central warehouse.
You can, buy an alternative item from the branch's assortment in the branch or place a new order online.
A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
Please check your delivery as soon as possible after it arrives. If you would like to discuss the exchange or return of any item, or report a breakage, please contact Customer Care by emailing [email protected] or by calling 0800 188 881 between:
8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday
Our deliveries are made by third party carriers. When your order has been dispatched, you will receive an email to confirm that your order is on its way. All deliveries require a signature by someone over the age of 18; if you are not in, the carrier will attempt delivery to a neighbouring address and if this is not possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery.
We regret we are unable to make amendments to an order once it's been placed. If you wish, you may cancel the order and start a new one. To do this, please have your order number to hand and contact our helpful Customer Care team by calling 0800 188 881 between:
8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday
or by emailing[email protected]
Unfortunately we cannot offer a delivery service to the Channel Islands or addresses outside the UK, except for the Isle of Man. Deliveries to the following postcodes will take 1 working day longer than stated:
AB30-AB63
DD8-DD10
FK8
FK17-FK21
IM1-IM9
IV1-IV56
KA27-KA28
KW1-KW14
PA20-PA39
PH4-PH39
PH49-PH50
TR21-TR25
HS1-HS9
KW15-KW17
PA40-PA80
PH40-PH44
ZE1-ZE3
Please note, during busy times such as 25% off 6 bottles or more, the 9pm order cut-off time is subject to change.
Delivery options | Price | Timing | ||||||
---|---|---|---|---|---|---|---|---|
Standard delivery | £5.95 or FREE for orders over £150 | Takes 2-3 working days (7am-9pm, excluding public holidays). Please note that during very busy periods, such as 25% OFF events, standard delivery may take longer. | ||||||
Click & collect £100+ |
FREE | Order by 9pm Mon-Fri to collect from your local Waitrose & Partners store from 3pm next working day. Orders placed after 9pm on Friday and before 9pm on Monday will be available for collection from 3pm on Tuesday. Please note, these timings are subject to change during seasonal or peak times. | ||||||
Click & collect under £100 |
£3.95 | Order by 9pm Mon-Fri to collect from your local Waitrose & Partners store from 3pm next working day. Orders placed after 9pm on Friday and before 9pm on Monday will be available for collection from 3pm on Tuesday. Please note, these timings are subject to change during seasonal or peak times. | ||||||
Named Day delivery | FREE on orders over £250 or £8.95 on orders under £250 | Date of your choice, subject to availability. Monday to Saturday 7am-9pm, excluding public holidays. | ||||||
On rare occasions some items may be delivered outside of the published timed windows. Waitrose & Partners store does not accept any liability for losses arising from wines being delivered outside of the selected time slot (if any).