A-A Kitchen Appliance

I have a small apartment building and purchased several appliances over the last couple of years from A-A Kitchen Appliance. I was happy to have found a local place that made buying and installing and service so easy. Leo there was especially helpful.

However, I recently bought a Bosch dishwasher from A-A, for a tenant, and paid to have A-A install it. A couple of weeks later, the dishwasher shut down and displayed an error code. Since it was a weekend and a tenant was without dishwasher, I had a plumber come to investigate. He found the drain hose had been kinked during installation, cleared it, and suggested that the irreparably kinked hose be replaced, or to expect the dishwasher to clog and shut down again, or perhaps a catastrophic flood.

I called Leo on Monday, sent him a picture of the kinked hose and the plumber's diagnosis, and the runaround began. Even though he still had the original paperwork, including model #, Leo insisted on getting a photo of the serial #, from inside the dishwasher, so he could order a new hose from Bosch. I sent that to him, and then heard nothing. Weeks went by.

I travel a lot and every time I came to town, I'd try Leo again. More weeks would go by, with no contact from Leo. In one conversation, Leo suggested that he arrange a service call, at my expense, even though the dishwasher was only a few months old by that point. I suggested that it wasn't my responsibility to pay for a dishwasher under warranty, that was damaged by A-A installation, and he said he'd "check on that."

Then more silence. I called the other day, again, and I was told that Leo is on vacation, but that the manager would call me back. More silence.

I wish that I could give them a 5, and I would have before this whole debacle, but I can't any more.