Airport Express

Booked a round-trip shared ride from the airport to the hotel and then back again after our five night stay.

The shared ride morphed into a private ride in a small Toyota Prius with no additional charges.

Only had to wait around 10 minutes after informing them we had our bags.

Our driver had to drop us off a couple of blocks from the hotel as the San Francisco Pride Parade was going on and the streets near our hotel were blocked off.

The same driver and car picked us up for our return trip. She was actually early.

I don't know the Taxi and Limousine Laws in San Francisco, but it appeared to me that the vehicle we were in was a private vehicle, as there was no TLC signage inside or outside the vehicle.

Truly awesome Santa Rosa to SFO shuttle service! I paid in advance and they scanned my QR code on my iPhone, onboard. Beautiful comfortable luxury bus, on time, nice driver. Super professional operation and a model for others.

Three more weeks have passed, and still no refund. Gil (owner/manager?) called me two weeks ago, and apologized for the delay, but said there had been a technical problem on his end issuing the refund. He also said that problem would be resolved in 2-3 days...two weeks ago. Since then, I have sent emails and text messages - all have gone unanswered. The lack of customer service astounds me.

Bad!!
Made reservations the evening before I was to fly out from Austin to SF.
Got to SF airport and called service. I basically waited for 45 minutes in the cold.
Called three times and kept saying they were on their way. I got so frustrated that I took a cab. Then I got a call saying they are trying to find me. I had tried to call but was put on voicemail. I said I wanted my money back and he yelled at me and hung up.
Do not use them!!

One of the worst experiences ever. The driver came to pick us up with an open gas can in his van. The fumes were so bad after he entered the freeway which caused the gas to leak from the container. All of us, kids and adults were so nauseous from the fumes and they even permeated all of our clothing and hair. The driver knew the fumes were strong since he was not using the air conditioner, but chose to have his windows down. He was well aware of the situation and he did not say a word to us. We got to SFO and had to take big gulps of oxygen as soon as we got out of the van. We took photos of the gas can and it was a good idea because when I called to complain, the company did not believe me. We ended up on a 15 hour flight to Europe nauseous and smelling of gasoline. What a joke! And the company offered 10% back after spending $222 on this joke of a ride. Really bad management and horrible customer service. Never again. The man I spoke with would not even take responsibility for his own employee.....and kept blaming the driver.

They are the service behind SuperShuttle in the Bay Area. The biggest problem with airport pickups is that they aren't upfront with the actual pickup times. They start with go out and wait and then. It's 30-40mins later that the actual van shows up.

The operator is usually clueless and rude
When you call them to follow up.

The prices have gone up and the service doesn't match.
Won't recommend unless you like being strung out in the cold and spoken to rudely.

Get an UberXL or two instead for better pickup times and prices.

Also, there's no refunds for cancellations.

In San Fransisco for Dreamforce. Booked shuttle for Fruday morning. Representative recommended an 8:50am shuttle for an 11:00am flight departure. I said no, earlier and was assured 8:20am was enough time.

Driver was late, and the office added 2 or 3 additional stops, meaning a much later arrival at an airport with thousands of people leaving to go home. Google maps is saying 30 minutes to airport, sure hope that is accurate and I may just make my flight.

Absolutely never again would I book with them.

Never took this service but this driver yelled profanities at me out the window while driving in SF. He was also swerving in and out of traffic and honking constantly at cars yielding to pedestrians.

Please don't use this service and support potential accident-causing drivers who are rude and aggressive for no reason

On June 29th, I booked a shuttle for 7a PST on July 2nd to pick me up from my house in San Jose ca, and bring me to SFO. On the morning of July 2nd at 7:01 I received a call from the driver telling me that dispatch accidentally sent him the wrong address, and he was in Cupertino. With traffic, cupertino could be 30 to 40 minutes away. Worried that I would miss my flight, I found another ride and told the driver to forget it. I then called Airport Express and let them know. The dispatcher rudely told me "what do you want me to say, these things happen" he told me they would refund my money.  I checked my credit card statement when I got back from vacation and noticed that it still was not refunded. Upon noticing this, I contacted Airport Express and told them about my situation. The operator was extremely rude, telling me it wasn't there fault since I probably could have made my flight and I shouldn't have cancelled. I told them I had a family of 8 and with covid, I wasn't sure how long the wait times would be so I didnt want to risk it. He told me too bad and they weren't going to refund my money. There are lots of extra precautionary steps when traveling right now, and all I wanted was an early pickup to ensure my family did not miss our flight. Receiving a call at the time of pickup telling me that they were in a different city further added to the stress. Now being dealt with in this extremely unprofessional manner is making matters even worse.

BAD EXPERIENCE. Prepaid online for shared ride van for party of 2 from SFO to Fisherman's Wharf. I followed their directions, so after picking up my luggage at the airport, I phoned their office, only to get a recording saying the office closes at 10:30pm. It was 10:35pm. Nowhere on their website does it mention this!

So I called airport assistance and was told to wait at the share ride stop in the middle island, so we found the area and waited and waited. No van. Then a cab driver told us maybe we were on the wrong level. Then another bus driver told us to stay put.

Frustrated and upset, we took a cab and ended up paying almost $60 including tip, for a ride to the hotel. The next day, I made a call to Airport Express office, but they did not even care!

SFO should remove this business's name from their website.

Never again will I book them.