All Bay Insulation & HVAC

We hired All Bay for the following services:
- Remove all ductwork in the attic, crawlspace and garage
- Removal and asbestos remediation for the boots and registers (14 in total), and patch-up the wall openings and paint
- Add batts-type attic insulation in the attic (they also added a radiant barrier for free)
- Air seal the whole house i.e. openings in the attic, crawlspace, walls and fireplace. Air-blower test was performed to prove the sealing efficiency.

The work was completed in a little over 4 days and everything was done to satisfaction. Noam was very responsive throughout the process - from the initial inspection and quote, to sending regular updates and photos as the job progressed. The team also cleaned up responsibly at the end of every work day. We are very happy with the quality of the wall-patching too. All this done for a very reasonable price. They also set up a follow up inspection with another company to process the BayRen rebate, which I received via check a few weeks later.

Overall the experience was very positive. The pricing is fair, communication is excellent and the workmanship is great. I'd recommend them to anyone looking to do similar work.

Note: The attic insulation was so thick that it ended up covering the attic vents, which another contractor pointed out to me. This situation is dangerous because the attic may over heat without adequate ventilation and also mold problems may occur. When I contacted Noam about this, he quickly sent someone out to come back and fix it by pulling back the insulation from the vents. He also fixed some of the insulation disrupted by the other contractor. There was no extra charge for these fixes.

I would like to provide an update on All Bay HVACs on-going support, in particular multiple instances of poor heating and cooling performance of the system they installed, their methods of communication, diagnosis and resolving of the issue:
-Communication: All Bay is difficult to get a hold of, provides very little or no communication regarding the status of the request, doesn't alert to when a tech will be out (They show up at random times, sometimes in the evening). Often says they will do something and never has any follow up, and needs to be reminded, or provides empty promises.

-Diagnosis: After a tech arrives, they have no knowledge of the diagnostics or the work the previous tech has performed, provided me with no evidence/receipt of the previous work. As such, each tech is starting from scratch, and we have to repeat the entire process over. This results in a lot of my time away from other tasks I should be doing because I am not able to trust the problem will be resolved.

-Resolution: I'm not really sure how this is going to play out long term as, my system has been operating with low refrigerant for long periods of time. Only now have we started to learn early symptoms. Clearly we have spent a lot of excess money on power bills, who knows what damage has been inflicted impacting the life of the system, and we are now back in the same situation. I have been plenty patient and courteous and allowed them opportunities to resolve this, to no success.

I would not recommend All Bay and look elsewhere for your HVAC service.

We worked with Noam on a HVAC cleaning service for our home. He was thorough and knowledgeable. His customer service is excellent and his pricing is very competitive. I would refer him to our family and friends.

I've spent a while thinking about how to rate the experience of having our attic's insulation removed, ductwork replaced, attic rodent proofed, and new insulation installed. The overall experience still sits poorly with me.

Sam was communicative with my husband but not with me. This led to a delay in getting on the schedule as well as miscommunication about what was exactly getting done (R38 versus R44 Whether it was eligible for the BayREN rebate (https://www.bayren.org/insulation in case you weren't aware) or if the cost differential was more than needed. )

We noticed there were some challenges with folks on site speaking english. This added to some problem resolution.

We come back after the job is done and it's incredibly hot. Seems odd that they haven't turned the AC or any kind of air on. The first thing I notice is that my wood floors have some damage from the tape being applied directly to them. I already needed to have them redone and I guess this is confirmation that everything was well sealed/covered. They demand the check, so we hand it to them. (mistake)

Next, notice a vase was broken. They kind of shrug and look sheepish. Ok. I go to the Nest thermostat. It's not responding. At all. No light, nothing. I ask them how they know the duct work is actually functional. They say they tested it from the furnace.

They go out to the furnace and flip a switch. The Nest comes on, but the AC does not appear to be working. I notice no cool air is coming from the vents. I want to believe that it was a communication issue but it really felt like they were dismissing my concern and then outright claiming something (that they tested) when they hadn't.

I went through the different rooms and said it didn't feel like there is any cool air coming from the vents. (The original problem was inconsistent air flow in 2 of the rooms so I checked them all to see whether maybe it was just the same problem unresolved.) One of the guys insists that it is cooler and that I'm just not noticing it.

We go outside and the AC isn't even turning on.

Good thing as they had dumped their wet clothes (I mean I guess they took a shower because they were in a hot attic?) on top of my AC unit.

I notice that there are 5 new holes in the ceiling where the nails have gone through the ceiling in 2 different rooms.

We ask for the check back, and they don't want to give it to us. They call Sam, and Sam convinces them to give it back and that they will send someone out. The guys apply some caulk to the nails in the ceiling, lick their fingers, and smear the caulk around with their finger tips. I know this is partly my own hangups. Like it bugged me for ages when my husband started to paint the ceiling and I could see the difference in the 2 whites used. Now, those caulk marks, not only do I see these bubbles in my ceiling, but I have the memory etched in my mind of the saliva being mixed with the caulk.

We ended up extending the hotel stay for another night as we couldn't stay in the house. Sam does get someone out who comes in and checks the wiring in the attic and is able to get the AC running. But, the air doesn't seem to be that much cooler. Sam says he'll get back in touch and adjust it if needed.

Sam doesn't get back in touch. We spend another $300 with another company to come out and check the AC and get things cooling appropriately.

Overall, they did an OK job. And it was fast and on time. They didn't really resolve the balance of cool air distribution and we had to get a separate company to validate the work. The overall experience with the lack of respect and follow-through ruined the experience for me.

We also discovered that they left the traps which we had assumed they would take with them once they were done. I'm not sure what we were supposed to have done if we had caught a rodent. Thanks for the traps I guess?

All work was performed professionally, cleaned up after work and provided good advise on what's required vs what's not.

I originally wanted to install a whole house fan and bathroom fans. Noam came out and took a look around. He told me that we had asbestos. He said the fan was strong enough, that he worried it'd blow the asbestos around. He suggested we remove it. I didn't even realize I had asbestos. He even threw in an attic fan for free.

I got a second estimate. All Bay was comparable.

He (and team) showed up on time. While in the process of their work, he showed us that we had 60 year old insulation in the attic. It was literally just dust. My wife has enough trouble breathing as it is, so we decided to have them replace the insulation. He even threw in cleaning the furnace, insulating the hot water pipes, and replaced the dryer vent for free.

All told, they spent three full days. They enlarged the furnace intake and enlarged the ducts. Before the AC would take an hour to lower the house by a couple of degrees. After the work, the AC cooled the house 8 degrees an hour. It's super quiet too.

The whole house fan is great. When it is cooler outside than inside, you open the windows and turn on the fan. It quickly cools the house down without having to use the AC. The attic fan also works great.

All in all, All Bay gave me great service at a comparable price.

I noticed my air conditioner was blowing room-temperature air a couple of weeks ago, so I used the Project tool here on Yelp to find a company to assess and repair my A/C. To be honest, All Bay Insulation & HVAC was my second choice, but after the first company did a poor job of following up to schedule an appointment and obviously didn't read my initial quote request, I reached back out to All Bay Insulation & HVAC. My contacts there were responsive, answered my questions, and confirmed they were able to work on my unit which was on the roof. They were able to schedule an appointment the next day which was perfect since I was working from home that day. I received an appointment confirmation and was told my technician's name was Jesse.

Jesse arrived at the beginning of my appointment window and quickly assessed what was wrong. He fixed the problem right away, and my townhouse quickly filled with cold air. Perfect timing, as the temperatures are again in the triple digits. Jesse was friendly and efficient. Thank you to All Bay Insulation & HVAC for the great customer service and cool air. I am no longer dripping in sweat just sitting here at home--much appreicated!

I found All Bay via Yelp and am really pleased with the service that Noam and his team provided in replacing my duct work.
I have had major rodent issues and I was told there were several holes in my ducts. At first I was looking to clean and patch up the holes but soon understood that that wasn't going to deal with all the mess the rodents left behind, not only that but my ducts were in really bad shape so I would need to replace the ducting.
After calling one company out to get a sense of what should be done, I was told to consider alumiflex. But looking into that further, it appeared that would also not really help the situation as rats could still nibble through the aluminum foil. So I determined that I wanted to get solid metal ducting.
I got 3 quotes and of those, All Bay was the only one to quote me for metal ducts and they quoted me a better price than IRBIS did for alumiflex. And, Noam was the only guy to actually crawl in my crawl space to assess, he found some asbestos left behind from the prior duct replacement done before I had moved in. Just by doing that, he put me at greater ease knowing that he had actually quoted me based on what he saw below rather than giving me an estimate out of the air. The actual work was quick, done in 2 days! I was told 3-4 days and even 5-7 days by the other companies, and metal ducting is way more intensive to install. They protected my house with plastic cover, found and removed another asbestos boot, power vacuumed my crawl space and cleaned up well after. Noam has been very responsive and attentive to follow up with me which I appreciate.
Yes, like others here have noted, communicating with the workers onsite wasn't the easiest due to language barrier, but they were great guys, hard working and eager to be helpful and I just went through Noam to get clarification on things.
So if you're like me and scrolling through Yelp and you've found All Bay, you've done well and should feel confident to hire them for your job.

Look, I have never used this company. However, driving home on 8/10/23 at around 5:00 pm near Andrade and Sheridan Road in Sunol one of their drivers decided it would be a good idea to pass multiple cars on the wrong side of a double yellow. The same driver, license plate # 01789K3 then drove over the speed bumps on said road at a very high rate of speed.

You can call me a Karen, you can call me a narc, but if their employees are willing to put other drivers at risk, and potentially damage the provided work vehicles, I wouldn't use them.

The truck was nice, it had all kinds of decals about what a good job they do, maybe they are courteous and professional in your home, but I think a lot can be said about someone's character when they are off the clock or they don't think people are looking.

Update- owner responded, said he provided phone number, however he did not.
Further, as I stated this vehicle was driving on the frontage road near Andrade and Sheridan, not on the freeway. Near the plant and pottery outlet. There are definitely speed bumps.

I appreciate the response but I gave a time, place, and license plate number with a photo. Saying you can't find it is disingenuous and a great way to CYA, but you're disrespecting anyone reading these reviews by acting like this didn't happen.

I'm giving you feedback and you're giving excuses.

Update 8/15/23- the owner did reach out to me and left a phone number after my second update. I called him, with my number blocked (because I'm not going to give him my personal contact information, duh.)
The call went to voicemail where I left a message reiterating what I saw, when I saw it.
Final update 8/17-
I have changed my review of this company from one star to five stars, this is based entirely on the professional way. The owner handled my complaint.

We had a company come "clean" our dryer vent and ended up burning out our dryer because they didn't do it properly.

All Bay came in soon after and actually fixed the problem, recognized that our dryer vent has some bends in it and showed us what was missed by the previous company. Definitely hiring them again next time it's time to handle our ducts.