Alpha Trenchless

I needed to replace sewer lateral line for my house in Mill Valley. I contacted Alpha Trenchless. Alpha Trenchless had done an excellent job from the beginning to the end of the project. Starting with the office manager, Esperanza, she was very responsive to my request (almost instantly). More importantly, her customer service skill was very professional. Then to the project manager (Javi) and their technicians, they were all very nice and professional as well. They finished the project in 2 days. Part of the project required digging a few holes in my yard as well as on the city street. Upon the completion of the project, I can't even tell that there were holes digging during the project. They patched up and put everything back exactly the way it was. Of course, the most important part of the project is coordinating with the city inspector as well as the inspection result. Everything passed the inspection in the first time with no comment. I'm very impressed with Alpha Trenchless work. Thank you very much again Alpha Trenchless for your excellent work. We need professional contractor like you to help us.
Best wishes,
Duy

I'm shocked by the unresponsiveness of this company.

Based on the stellar reviews I read here, I had someone come out to quote us a price on a drainage project.

The person who came over had some good ideas about what needed to be done and promised someone would be by to do some further measurement so they could propose a bid.

A week went by. I reached out to the ownership on Yelp. Got a canned response.

Another week went by. Said they'd send me the proposal when it was ready.

Then.... ghosted?

My last message to them was "if you are too busy to quote or do this project, I would appreciate the courtesy of a response."

Crickets.

Reminds me of a saying I learned in business: "How someone sells you indicates how they will decide you."

Guess I got my answer.

** Update: I was further disturbed by the response to this review. It suggests I asked for free work. Not true, as evidenced by my multiple messages asking for an estimate for the repairs. I like to support our local businesses, but when business owners do not respond to prospective customers after promising to promptly follow up, this is the only recourse we homeowners have -- to warn others based on their experiences. **

Great communication, quality work and super efficient. This is my second experience with replacing a sewer lateral and I was blown away by Alpha Trenchless's top notch service. Good communication, timely estimate and service and attention to detail. Everyone was so kind, hardworking and responsive to my concerns. Would not hesitate to hire them again!

We were in a dilemma with sewer lateral that broke on a shared driveway over 300'. We had several local companies come out and hand us huge quotes for complete lateral replacement. We found Alpha Trenchless out on San Pedro Rd doing a huge job. My husband stopped the car and went to ask them about our situation. Javi came out that same afternoon and we had a quote the next morning. They came out and worked for us quickly and methodically. We were so grateful as with a shared driveway where laterals were practically on top of each other not to mention all the utility cables to deal with.
We had everything accomplished in two days to our relief. They restored the ground to better than it looked before they started.
We hired them back to complete some other projects that we need to accomplish.
So happy we pulled the car over to approach them to help us.
Would recommend them highly with no doubts.

We got three quotes to replace our sewer lateral, and alpha was by far the most reliable, responsive, and helpful of the companies. Patricia was an absolute rockstar to deal with, and their crew was fast, effective, and clean. It's amazing to have your yard look exactly as it was before the work was completed.

Alpha rules!

I had another provider come to inspect my sewer line and after they told me that it needed to be repaired to the tune of $25k, I called Alpha Trenchless for a second opinion. They came out at no cost to me and called me right away to say that the line was fine and no service would be needed.
I so appreciate the honesty and the cost-savings that Alpha provided - if I ever do need service, they'll be my first call!

A long overdue review. I can't say how impressed I am with Xavier and his entire team. Getting a kick out of some reviews who complain about delays and non response ... hey folks this is plumbing and escavation - shite happens - literally! My sewer lateral was no exception. A beast of job - 300 ft. run down a steep driveway with 4 new cleanouts needed. Line was collapsed and in such bad shape Xavier couldn't even get a camera down to verify for public works permit. Xavier spent an entire morning just trying to clean out and get a clear run - most would have run from the job and Xavier stuck it out knee deep muck. Staff worked dilligently with public works department to jump hurdles and get permissioning (street had just recently been repaved) and final certificate of completion. Efficient, reliable, communicative AND extremely fair. Best contracting experience I have had in 40 years of building projects. FYI - I would skip the $50 rebates that arrive in the mail from Best of Marin and 5 star rated large plumbing firms. You will pay dearly. The quotes I received from these businesses were ridiculously overpriced - actually the price difference was embarrassing!

I highly recommend Alpha Trenchless. I got five estimates to have my sewer lateral replaced. I researched and asked lots of questions, which Alpha (Esperanza) promptly answered. Some companies insisted they would have to do four excavations, including in my driveway. But Alpha Trenchless did just two, one at the house and one at the street. Their estimate was written with clear language. They coordinated with all utility companies and scheduled all inspections. During the job, they attended to every detail and left my property exactly how it was before they'd arrived. Plus, everyone was extremely nice.

One factor that I didn't fully appreciate was the unpredictable costs to patch the street. It turns out that the city public works department determines this cost, which can't be determined until the end of the job. In my case, it was pricy.

That being said, the final costs from Alpha Trenchless were still the lowest of my five estimates. Of Note: Three different Novato inspectors told me that they do great work, so I'm confident that the final product is high quality.

Excellent service and workmanship from start to finish. They were prompt in assessing the issue, offering a solution, and getting the job done. Great communication from the office and on-site. Cleaned up everything at the end.
These guys set the standard for professionalism.

I can't say enough about how great it is to work with this company ! Communications and service was amazing....they got a sewer lateral replacement project done like a well coordinated team with scheduling, getting the permits and inspections done by properly licensed and experienced professionals. They know what they are doing, and get it done right and on time. I also had Patricia send me documents I needed without even asking. They are wonderful to work with.
A very satisfied customer for a Marin rental property.

A bit long but content and context are important...Our sewer lateral started having issues in March of this year. We had it cleared by a great company, American Sewer and Drain (Efrain). Unfortunately we had to have Efrain come out 3 more times over the next 6 months. On the last visit (Sept.) he brought his camera and showed us that the lateral line was crushed to about 1/3 it's normal size. He tried to connect us with a plumber to fix it but it didn't work out. After a deep-dive into 'Qualified' lateral repair companies Alpha Trenchless was the best choice.

The owner, Esperanza, returned my call the same day and that is when 'the magic' began to happen. She schedule Javier to come and provide a quote the next day. He spent several hours at our house analyzing the issue, including using his camera in a secondary cleanout and inspecting the lateral in the crawlspace in order to provide an accurate no-cost quote. It looked like a one day job but they were booked out 3 weeks. I told him my wife was having surgery next week and that it would be a nightmare dealing with the lateral every few days. When he left he promised to try and do it sooner if at all possible.

We received a quote and a call from Esperanza that they could do the job in one day the following week. We accepted what was a fair price. I can't say enough about Esperanza, Javier and the crew that came to our home early in the morning and worked all day. They were all very friendly, professional and hard working. They dug out the area around the cleanout and a bit under a section of our front porch, carefully moving several plants and shrubs, and proceeded to do what they do best...replace a 10' section of lateral that had been crushed by a 6-8" tree root. I periodically checked progress and they always explained the process and the stage they were at.

When they said they were finished I checked the area and jokingly asked: 'when are you going to start?' The area that had been a 3 foot square hole in front of our home was gone; it looked exactly the same as it did before they started the work. Amazing. Great company, great job and great people. If you are in need of this type of work, Alpha Trenchless is your company.

There are a lot of plumbing companies with good ratings but if you read the reviews in full, you will see issues that should cause you to think twice. After reading all of Alpha's reviews I was convinced that they were the only choice. I was right, they are an exceptional company that did a great job and provided exceptional service. They clearly set the Standard! 5 STARS