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Cooktop repair
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Appliance installation
Range repair
Stove installation
Review Highlights
“I actually got several quotes from different companies around the area before I got Jean's Appliance Fixed.” in 20 reviews
“Jean Gauthier confirmed that the dryers heater element needed to be replaced and he installed a replacement.” in 4 reviews
“I had one oven that was broken, a dishwasher that wasn't washing the top dishes and a wonky refrigerator door.” in 14 reviews
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Household appliance repair.
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Overall rating
82 reviews
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1 star
- Jan 26, 2012
It's rare that I would give a 5-star much less to a repair service company, but Jean gets to be my first and he deserves it!
My washer all a suddenly started to make noise one day and would not drain or go into rinse cycle. I usually Google on YouTube the issue to see if there was any DIY (do-it-yourself) video to help resolve the issue before I shell out the funds for a repair guy. My husband and dad open the washer up and was able to located the issue.
Somehow something was stuck in between the washer tub and the shell of the washer. Unfortunately, my husband and dad were not able to retrieve whatever was stuck down there. So it was time to call an expert. I started dialing numbers for appliance repair service company around Concord area. I actually got several quotes from different companies around the area before I got Jean's Appliance Fixed. One company quoted me a ridiculous rate-even after I told him what the issue was and that my husband had already taken the washer apart so all he had to do was remove the tub to get the item wedge in the washer. That guy even had the nerve to tell me that it would actually cost me more because my husband created more work for him by taking the washer a part. Needless to say I didn't call him for the repair.
Anyway-- I went with Jean because he was local (I like supporting the local business when I can) and he was available that day. I told Jean my husband had 3 more loads of laundry to do this weekend and didn't want to go to the laundromat. I was appreciative that Jean was able to give us an appointment right away.
Unfortunately something did come up and Jean had to reschedule our appointment for the next morning. He did call me to notified me of that and I was okay with that. After call several repair services, I discovered how hard it was to get them within a day or two. Everyone seemed to be books for 3-4 day in advance, so I was happy Jean was able to get us in for an appointment.
Long story short (sorry..too late) Jean came and pulled out a freakin' pillowcase out of my washer! I would not have believe it if I didn't see it for myself. Instead of $400+ that someone else said they would have charged me, Jean did it all under 30 minutes and I only paid $115! He even gave me some advice on the washer for easy repairs!
Jean is now our guy for any of appliance repairs! Local, honest, dependable, and rate are reasonable! And that is hard to find in a repair service!Helpful 3Thanks 0Love this 0Oh no 0 - Amelia T.Concord, CA452628Apr 24, 2024
Our over-range microwave stopped recognizing the door being closed, wouldn't start and the light stayed on. As we looked into a possible replacement we realized it would be like $1k with labor and a big headache, and we also suddenly realized how often we use the damn thing.
Jean was able to come out the same day and give us an estimate. But he was able to fix it right there in about 10 minutes. So grateful! He's a charming guy and his help made our day. Thanks Jean!Helpful 0Thanks 0Love this 0Oh no 0 - Katherine L.Pleasant Hill, CA027May 18, 2024
I've used Jean before to work on my very old washing machine. I was very impressed with his manner, skill in repair, and how he explained what was going on. Years later I needed a fix for another problem (leaking INSIDE the machine), and he not only fixed it but found something else that was obviously not working correctly and needed to be fixed. He's very trustworthy and knows his stuff. I highly recommend him.
Helpful 0Thanks 0Love this 0Oh no 0 - Richard L.Concord, CA05Apr 23, 2024
Jean Gauthier Apppliance Fixed was referred by someone online. He had a fair number of good reviews, so I gave him a call. He asked me to check a couple of things which I did and we made an appointment for the next afternoon. He arrived on time and went right to work. Jean Gauthier confirmed that the dryers heater element needed to be replaced and he installed a replacement. His estimates, pricing and part costs were straightforward and reasonable. I will call him again to repair an appliance.
Helpful 0Thanks 0Love this 0Oh no 0 - Laurie C.San Francisco, CA06May 21, 2024
Very honest and nice guy with fair pricing. Seems knowledgeable and was able to fix an oven of mine that other service providers said needed to be replaced.
Helpful 0Thanks 0Love this 0Oh no 0 - Susan L.Concord, CA01612Nov 16, 2023
Jean is incredibly honest & trustworthy. Our clothes washer didn't seem to be completing the spin cycle so the load was soaking wet.
He came out promptly and diagnosed the issue as an uneven load problem for our front load machine. Needless to say, I felt a bit embarrassed that I hadn't thought to look up in our user guide! Jean didn't charge us for his quick visit, and was very kind!
I will keep him in my contacts for any future repair needs for any appliances!Helpful 0Thanks 0Love this 0Oh no 0 - Markus R.Concord, CA204277Feb 4, 2023
Our dryer stopped working, and Jean quickly called us back and scheduled an appointment shortly after that. I was very impressed with his knowledge and technical ability. I highly recommend him! Next time if I need any appliance repair, I will be using him.
Helpful 0Thanks 0Love this 1Oh no 0 - Kelsey L.Oakland, CA607Apr 26, 2023
My mom referred me to Jean when my washer/dryer broke earlier this year. He came either same day or next day (I can't remember) and diagnosed the issue and helped recommend a new model. His diagnostic fee was much less than other people I called. Last weekend, my oven stopped working (the place really is falling apart) and he was able to come the day after I called, and had the piece to fix the problem. He's very friendly to me, and to my cats. Highly recommend!
Helpful 0Thanks 0Love this 0Oh no 0 - Michael B.Lincoln, CA3223Nov 15, 2018
I have used Jean's services 3 or 4 times over the past few years (washing machine, dryer, microwave, etc.) and he always does a great job. He is prompt, he clearly explains the issues with the appliance, and his prices are very fair. Most importantly, he is honest!
He is definitely my first choice anytime I need an appliance repair.Helpful 0Thanks 0Love this 0Oh no 0 - Jodie Y.San Francisco, CA5184732Dec 1, 2017
It's been a week. So far we have a broken shower, a broken fridge (with a slow leak to boot), a broken car and a broken dishwasher. In one week. For real.
Replacing two major appliances was not what I wanted to do within a few weeks of Christmas. Thanks to Yelp I found Jean. I gave him a ring on Wednesday morning and he squeezed me in before the weekend on Friday. He found the root cause of my fridge and dishwasher issues, replaced them in the same visit and promised to bring by a special cleaner that should stop the dishwasher issues.
The whole bill? $200 - saving me likely well over a thousand dollars not to mention the cost of a new kitchen floor. Beyond that he was courteous, fast to respond and thorough in his communication around the causes.Helpful 0Thanks 0Love this 1Oh no 0 - Sunny S.Concord, CA01Sep 16, 2020
Very rude and unprofessional. Can't say how good he is technically since he couldn't fix the issue but he walked in without waiting for us to put a mask on. Repeatedly did not keep a safe distance and in this age of Covid-19, I do not think I could hire someone who has no care about the customer's safety or lacks basic safety etiquette.
Helpful 0Thanks 0Love this 0Oh no 0
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