Appliance Guy

My refrigerator/freezer suddenly sounded as if a jet was taking off. I first called Sears as that is where I bought the frig. They were happy to help..... In 6 days.....
I looked online and read the YELP reviews for The Appliance Guy and the good reviews outweighed the negative ones. I called Ilyas and within 1 hr. He and his partner were here fixing my frig.
They were both very pleasant, polite, efficient and thorough. It turned out it was my thermostat. They defrosted, cleaned up after themselves and fixed the problem, I have a year warranty which gave me peace of mind.
I highly reccomend The Appliance Guy and will definately call Ilyas in the future if I need help with any appliance.

Unfortunately, my experience was consistent with what many have already said here. I wish I checked out Yelp before hiring them to come over because I would not have used them.

They charge a first time assessment fee of $95. Someone came over, took a look, and fixed nothing. They said they would need to research and order parts for me to actually fix my washing machine / fridge.

The service tech never followed up with the parts. I then reached out to Ilyas who did not reply. They take your money and bail. It's a scam and a waste of time and money.

Ilyas and his team are always helpful and handy with any repairs we need around the house.

Do not use this company!! They will take your money and then disappear. We called this company to help fix our dishwasher. It was $95 for them to come over and asses the problem. The guy came over for 20 minutes and said the dishwasher seemed to be working but if it started acting up again to let them know and they would order us a part. The same day the dishwasher was still not working. We've reached out multiple times now and no reply at all. It has now been a month. They took our money and ran.

I am so grateful to Ilyas, and his company Appliance Guy Marin! As a hot yoga teacher who relies on a washing machine about 5 times a day, I finally invested in a nice washer dryer.

The team who installed it did not know what they were doing, and that the washer needed a significant number of stabilizing bolts removed before the install.

Ilyas answered the phone, said he'd be here first thing the next day! He arrived, immediately identified the problem with the washer and fixed it, adjusted the dryer, gave me some additional tips on how to avoid mold, and explained it would be costly to repair the washer if I didn't make sure it dried properly.

Additionally, he is a total gentleman, delightful to chat with and did an immaculate job.

I will not lose his card as he literally changed our lives.

(Home Depot declined to help, and GE said they couldn't get here for 3 weeks!)

Yay Ilyas! Yay Appliance Guy Marin!

Kathryn Keown

Ilyas, I love you!! This review is far overdue - Ilyas has rescued me more than a few times over the past 7-8 years... from washer then drier then fridge then freezer (and freezer, and freezer - finally new fridge and freezer) then range hood then stove/oven then disposal - I'm not exaggerating, sadly! But Ilyas will fix just about anything, and this is really important to me, to try this route first before jumping the gun on replacements. And if/when you need a new appliance? He goes out of his way to search for the absolute best value for the dollar (he found an open box $2500 LG gas range for me, even texting me photos from the store, staying perfectly in our "we can only afford Amana brand" budget :)

He's honest, reliable, efficient, great communicator, always on time, and I trust him in my home unequivocally. With all these boxes checked, the fact that he's kind, friendly, and asks after my kids (he remembers names, and is a total family guy himself!) - I can't think of a single thing that could make Ilyas any more awesome than he is.

Appliance Guy service tech came out to replace a light bulb in a built-in microwave. I was supplying the bulb so only thing I needed was for the tech to pull out the microwave about 18" to access the old bulb, remove it & put in the new bulb. A service tech from a different company had been out the week before to replace bad hinges & change out the light bulb but he didn't have the right bulb so he just replaced the hinges. Pulling out the microwave (only the microwave -- not the entire oven/microwave assembly) was a one-man job & he had no problem doing it. But he couldn't come back for weeks so I called Appliance Guy instead to come sooner. Big mistake!! Appliance Guy tech arrived, started to pull out the entire oven/microwave assembly & said it was too heavy so it was a 2-man job. Therefore I would have to pay $95 for his visit that day & another $125 to have 2 guys come back another time to replace the bulb. I said it was not a 2-man job as previous repair tech did it easily himself. Tech guy refused to back down, called the owner who threatened to sue me if I didn't pay the $95. I said no way & sent owner a YouTube video showing the exact same repair to the exact same model with 1 guy doing it all. Too bad his tech didn't know what he was doing. As demonstrated by the fact that he never turned off the power to the microwave before he started pulling it & the oven out. Lucky he wasn't electrocuted!!

Could care less about the $90 house visit fee - I'll happily pay for quality work. The fact that a complete replacement of a $12k oven was recommended vs. a $300 repair job is what blows my mind.

I have used Ilyas about 10 times over ten years, and consistently he has been really good. I like that he answers his phone right away, and he usually comes by very quickly to look at the problem, and perhaps solve it right then.

He has worked at my house on many different issues: laundry, dish washer, fridge, stove stop.

I find that he is very experienced and knowledgable, and the prices are very reasonable.

He is my first and only choice for appliance repair and installation.
Highly recommended!

Awful, incompetent, lazy, and borderline criminal
No water coming into my dishwasher
Puts his finger in the drain and twists. Due to the delay-timer being set, we couldn't assure his fix worked. Dishwasher still didn't receive water once started.
I am out $120.00
He misdiagnosed, he was too lazy to take the bottom panel off and look what the problem was.
Once I told him the problem wasn't fixed, he told me he was positive to what the problem was.
He ordered a $10.00 drain hose and charged me $129.00.
That's a 1200% markup. He didn't supply me his receipt of purchase.
Sent his repairman to put it in. It was the wrong hose. The second misdiagnosis because he's too lazy or incompetent to take the bottom panel off and look what the problem was.
Then ordered an intake hose $3.00 and charged me $89.00.
That's a 2800% markup. He didn't supply me his receipt of purchase.
Total cost $550.00 to fix a $900.00 dishwasher.
All the Appliance Guy had to do, was bend down, open the bottom panel, look which hose had a hole in it, purchase it with a nominal up-charge and replace.
Two misdiagnoses, up-charges of over 2000%, and three visits.
The Appliance Guy cannot diagnose, is lazy, a cheat, and fleeces.
And then he didn't attach the dishwasher, and is very loose now.

This was who was sent by my landlord to fix my broken heater this past winter. They ended up replacing it. If I could tell people one thing it would be RUN THE OTHER WAY. This guy put a new heater in my condo. He is very friendly and seems knowledgeable. He is not. He's a quick buck Charlie. He preys on people who are desperate and has no problem telling lies and half truths right to your face.
After telling my landlord that the heater needed replacing and telling him he had one just the right size in stock, he installed a new heater in my condo. Big mistake, he didn't have it in stock, he did not even try to find the correct type of heater to match the existing system. My old heater was installed between the floors in my condo. He installed the new heater in my hall coat closet and cut in new ducting to connect to the existing systems ducting. He left huge holes in my ceiling in that closet. Then cut 2 other access holes in my hall, covered 1 with a grill, just left the other open with studs and nails right there. , Has left many other little holes, dents etc. I have a hole in my hall closet where he put the replacement unit at. It is open into the area between my 1st and 2nd stories. There was no attempt to close the walls or floors back up. Anything that can get in like bugs or vermin now have an easy way into my home. He cut an access hole in my ceiling to add ductwork to connect the new system to the old system. When I complained, and said he needed to come back and finish up the drywall repairs and holes left, he came back 1 time when I was at work, left tools and debris behind and then never responded to any calls or messages again. Not once has he responded to any messages left.
The only positives are:
1. I have a heater working again in my condo when it was below freezing outside.
2. He was fast.
I am positives he got no permits, did not follow state laws regarding HVAC installation and repair. And I will be having the system inspected and verified for safe use before using again. I am warning everyone I know about this quack. He might be ok for quick repair work but do not allow him to any replacement work without a 2nd option and then be very careful he does what he says he will. Hold your payment at least half and pay by credit card so you have recourse. So if there are problems like I am having at least you can maybe get a response from him. Good luck.