Baskin Robbins

Stopped by here yesterday to get FIL bday cake and try some samples
We loved the customer service and the cake was very nice
No long lines and clean store
Great experience:)

Normally, I like Baskin Robbin's cake texture but for my birthday, I ordered a cake with the new funfetti cake flavor (instead of the usual vanilla I like) and reallyyy regret that decision because it was SO disappointingly dry. I'm not sure if that's just how that flavor is made or the store just shouldn't have used one that old or poor quality but I'm not willing to take the risk of giving it a try again :(

Picked up a sundae and a scoop for hubby. It was good, smaller than usual. Not to busy on a Saturday night.

851 Cherry Ave, Ste 9
San Bruno, CA 94066

"Baskin-Robbins" at the Bay Hill Shopping Center in San Bruno, CA.

My first impression was it's your average Baskin-Robbins (BR) shop. I was there on a Saturday, around 12:30, after attending a restaurant grand opening a few doors down. As I entered, the young lady greeted me as she served another group. I ordered 3 scoops in a cup- Strawberry Cheesecake, Chocolate Fudge, and jamoca. Now, I have been to several other BR locations in the past year. The high prices vary slightly, but what's different is the scoop size. Maybe it depends on who is doing the scooping, but I received fairly good sized scoops. I compare this to the "golf ball size" scoops I received at the Millbrae BR location (Broadway Ave).

There's some tables for enjoying your ice cream there. Free parking in the shopping center lot. The shop itself was neat and clean. Staff was nice.

Bay Hill Shopping Center is near I-280 and San Bruno Ave.

I always forget there's a Baskin Robbins at the Bay Hill Plaza. I love going to this Baskin Robbins versus the Daly City one because it's typically less crowded and more calm or quiet in the area. I also never have issues with parking.

I love all their flavors, but my go to for today was their:
- Holiday Peppermint
- Wild and Reckless
- Chocolate Peanut Butter

Service was great, fast, and ice cream delicious always! Staff was personable, patient, and kind. DEFINITELY, COMING BACK REAL SOON FOR MY BASKIN ROBBINS FIX!

I love it!! Plenty of parking and nice service. I highly recommend this place. They have great cakes and flavors

Located in San Bruno's Bayhill Shopping Center, this Baskin Robbins is my family's go-to spot for ice cream since it's just a few minutes drive from our house.  BR is probably my current favourite ice cream parlour chain, just not necessarily this specific location.

While you can count on ample parking in the lot and the assurance of authentic Baskin Robbins ice creams, inventory of flavours isn't guaranteed...nor is good service.  They tend to run out of Jamoca quite a bit and/or don't carry new/seasonal flavours like Ube Coconut Swirl.  Quality of service is just as unpredictable; sometimes the staff is as cold as their freezers and then within a snap of a finger, they appear to catch themselves and warm up.  In short, team members behave like they have chips on their shoulders or don't enjoy dealing with customers, thus friendliness doesn't feel genuine.

Heads-up: scoop sizes are also undeniably smaller than expected - my husband and I found that they consistently serve kids scoops for Banana Royale Sundaes.  Very disappointing.  

Sometimes tables are clean, sometimes they are not.

In all honesty, I would prefer to give my business to a different Baskin Robbins (Millbrae is more welcoming and offers better flavour options), but since this locale is the closest to our residence, we come here with low expectations...  

Customer experience can be under par and jipping on scoops is common practice...but you can always depend on the true Baskin Robbins taste to turn your frown upside-down, especially if you are in and out in a jiffy.UsefulFunnyCool

Have been trying to reach this store to confirm my order which was charged but never received an order confirmation for like previous orders. Phone rings directly to voicemail that isn't set up.
No other way to contact this store other than showing up and that's pretty inconvenient.

We ordered a turkey ice cream cake ($45.99) and it turned out great! It was the highlight of our Thanksgiving lunch and we all took photos and videos. The store staff was very friendly and a live person answered the phone each time I called. It was my first time ordering so I had a couple questions. I placed the order online and they require at least 24 hours. The website lets you pick the ice cream flavor (I chose strawberry) and what, if anything, you want written, plus color. The cake was fun and tasted good.

This Baskin Robbins is located inside the mall with Mollie Stone. There's plenty of parking and it's close to highway 101 and 380 so very convenient.

Love their ice cream so many flavors to choose from. It is expensive. You can buy half for their price of one scoop of ice cream.