Bespoke Wellness

I stumbled upon this place when searching online for both yoga and a massage. They have numerous styles of massage and they also have Accupuncture and Chiropractic services. This place seems to have it all!

I rate my massage reviews on three things. The services when booking, the ambience, and obviously the massage.

So let's start with the booking services. I tried to book a last-minute massage online, but because it was last minute, the prompt said I must call. I called and left two messages, which were not returned until after the time I desired to book. Once I got a call back I spoke extensively with the young man about getting a 90 minute acupressure massage. I booked for the following day.

The wellness center is located in a business park area of Alameda, tucked away in a large complex. There's plenty of parking. It's not exactly where you would normally expect these kind of services to be. That being said, the center was very pleasant and clean and the massage room itself was very pleasant. I might suggest that the music be turned down just a bit and that the linens be a bit softer or crisp. I say this because the table I had, had a flannel sheet which was a little rough, as we all know flannel sheets can get with extensive use.

As I mentioned, I booked a 90 minute acupressure massage. Once I was naked and on the table, as the wonderful masseuse Camille and I started talking, we realized that I was not booked accurately. She did not specialize in acupressure massage. She mentioned that I was the second person that was booked incorrectly. She gave me the option to continue with the massage or leave, but considering I was naked and on the table and my wretched body was sorely in need, I opted to stay.

Camille gave a very impressive and firm massage. She was also a delightful young lady. Her services helped soften the blow of not receiving my anticipated scheduled treatment.

When the massage was finished, I went to pay and mentioned to the receptionist that I had been booked incorrectly. She was very apologetic and gave me the option to not make payment until after I had a manager contact me. I really appreciated that and applaud her for her customer service.

I still hope to receive my acupressure massage. I've been trying out different modalities to see which style my body responds to best. As I mentioned, Bespoke Wellness has many other services and I think it has a very promising future in the community if they can improve their booking services.

horrible horrible service, i am in pain, I have taken the day off work and have an appointment. i just got an email that 'mario' didn't show so. 'oh well we got nothing'. but they will spam me constantly about bookings on the fly.

their;
CANCELLATION POLICY: We value every customer and try to be as flexible as possible, but we also have a responsibility for our staff's time so unfortunately, we must have a cancellation policy. If you need to cancel for any reason we do require 24 hours. Less than 24 hours notice will result in a charge of 50% of the cost of the appointment.

they do not offer the same if they do it to a client

I've been coming here for at least a year now and part of their Bespoke Medspa Membership. Can't recommend this place enough!

Skilled and attentive massage therapists, staff is super nice, relaxing and comfortable atmosphere. Recommend Dawn, Luz and Cindy for massages.

Overall whether you're looking for a deep tissue massage to relieve muscle tension or a relaxing Swedish massage to de-stress, BeSpoke has something for everyone.

This is my go to massage therapy space since living in Harbor Bay for the past 30 years. I have been attending this place for massage therapy and other services that have and have not been disappointed. Overall, the staff is super nice and never gotten mad or frustrated of the pricing of Bespoke (formerly Body Techniques). As massage therapists come and go, this place often recruits really good therapists especially for deep tissue massage

I recently experienced a facial here, courtesy of a thoughtful Groupon gift from a friend! My esthetician, Janae, made an incredible first impression with her expertise and attentiveness. She took the time to understand my skincare concerns, ensuring a personalized facial experience.

As someone who doesn't do facials often, this convinced me to make it a regular part of my self-care routine. My skin felt so refreshed and glowing afterwards! I would totally come back to get more facials, but also would love to try their other services like massages and yoga.

The only slight challenge was locating the place, as it's tucked away inside an office building. However, once I found the address and suite number, it was smooth sailing from there.

I used a Groupon and got a basic facial. The woman doing the facial was pleasant but did not tell me anything about what she was doing or what products she was using. While I appreciate a quiet environment and not getting a hard sell, it would have been nice to know her assessment of my skin and what products she was using.

I came in for a 1hr facial plus 30 min massage on 6/4. The facial was fine, but I had a terrible massage with Kamil. I asked for firm pressure but she was extremely forceful/rough and kept jerking on my joints. I have had many strong massages, including ones from physical therapists, but this was very rough. She began the massage by pressing down forcefully on random parts of my back and shoulders like she was trying to do a Chiro adjustment. When she did the massage, she kept bouncing around body parts like she didn't have a plan. She would work on one shoulder, squeeze my foot, come back up to my shoulder, and then my low back and kept switching around. At one point, she jerked my thumb forcefully into adduction. It was painful, and I was worried she was going to injure me multiple times. She was really digging into me with her fingers. One of her nails felt sharp, but I didn't realize that she had scratched me until I got home. My back had 2 long scratches and a bunch of large red welts in the areas where she was digging in. I could've overlooked that it was just a terrible massages but midway through the massage, she put her cellphone on my butt. I moved it, and she apologized, stating that she put it there bc she watches crime shows while massaging and thought it was a discrete place to put her phone. It was as if she thought I wouldn't notice her phone on me. I am extremely displeased with the service that I received and the lack of professionalism I experienced. I honestly have had better massages from $20 footspas.

The massage with Sharressa was amazing! She is caring and knowledgeable.
Thank you for making my day.

I had a great lymph drainage massage with Sareena Johnson. She did a wonderful job. Every time I've had a massage or facial at Bespoke, it has been wonderful.

This place has turned into a horrible business.

Recently, a member of my family had an appointment for a massage and they called him 40 minutes before the appointment to cancel the appointment, saying that they didn't have enough massage therapists. He was already on the way in to the appointment on the road. When he complained , they said 'since you complain about it, you cannot be a member here anymore' and they rescinded his membership! They didn't do anything at all to remedy the situation or offer to help in anyway and were total total jerks about the situation, which was 100%, entirely, their own fault to begin with.

Not a way to run a business: they create a problem entirely, and then don't resolve it, yet expect no complaints or backlash from the customer? Seriously?

Manager at Bespoke Wellness in Alameda, Kamoni Jackson is not an honest person.

Update: Kamoni's response below is super indicative of the type of customer no-service you will receive here. You've been warned! You can tell she has an attitude problem as she thinks the second a customer brings up an issue or even complains, that they are not being respectful. Seriously? Don't use 'respect' as some sort of excuse for your own lack of customer service... Further, if you sort the reviews by date, you can see clearly that ever since she became manager, only then did the reviews start being all mostly negative. It's quite clear that she is running this place in to the ground.