Big O Tires

I've brought my car here on several occasions over the past 4 years and my experience has been awesome

Go team

If you want to understand what you are buying don't go here.

My experience: my car needed to have tires replaced. The sales person provided me the "best" option (a 94Z) which I didn't understand. I had questions about how ratings worked. What is a "94", what is a "Z"? I was told that 94 was a load rating and Z was a speed rating but given nore more information - this made sense but I didn't understand if I *needed* to purchase a 94Z rated tire. I asked for more information. I was then asked if the price was an issue and the sales associate made clear he wasn't going to explain tire ratings in any greater depth by saying "there are 15 options for your car, I won't explain them all to you".

I don't know if the sales training demands the sales associates present tires in a "good/better/best" format as opposed to helping educate consumers.

For reference: a 94 load rating is to support up to 1,477 pounds and a Z rating is more complicated but, broadly, above 168 mph.

Employee beat my center cap with a metal mallet because it wouldn't go in instead of asking for help. All you need to do is lube the O ring. $4,000 set of wheels that are discontinued and i will never find a replacement. Do not recommend.

A little over a year ago, I ended up with two flat tires. I had the spare put on and had a friend take the other to get replaced (they were done). Tony understood and couldn't have been nicer. I had another friend put the new tire on and drove the car to Big O on Geary. I had used them before and was not happy. But the next place had not been very convenient and I was not sure I had got a good deal. Anyway, I understand that since the time I had been unhappy with Big O, the management had changed. I was there today for a rotation and to check a tire with low air. Again, fast, efficient and vey nice. I am back at Big O on Geary for more than tires now.

Service is really bad the workers are good but the managers are not good enough behaviors that fail to meet your customer's needs and expectations or further exacerbate their problems.

I read a lot of negative reviews about the wait times and appointments but these people probably don't realize it's no difference then a dealership and I'm
pretty sure we've all had this experience the dealership sets appointments for you but what's normally the outcome it's still all day regardless of appointments or not! So why treat this automotive shop differently not only does this shop take appointments they also accept walk In customers all day.Cut the shop some slack and realize this is a full service shop and just not a tire shop only

Got a flat on my way to work. Thankfully these guys were nearby. Will is the man! Told him the situation and he got me in and out in under an hour. Excellent customer service. Highly recommend

Good n excellent service. All there employee are knowledgeable about any auto. !!!!!!!!!!!

Big O came through for me with a little help from Yelp. I maxed out using Yelp coupon, buy $50 and get $100. I needed an alignment, and i used the check-in Yelp alignment discount today with 20% off. I hope my car doesn't need Big O anymore. Im all out of discounts. The workers are super friendly. They don't call you when your car is done. I was waiting in their comfortable seats and then after an hour and 15 min, i asked. The car was ready. Today really started with a phone call to them asking if i can drop in. No problem. No need to make an appointment. I dropped in and they took me in. I have a record with them so repeat customers means they got my license plate in their system. No need to stand around. Off i went to their waiting room. It smells of tires! They are having sll kinds of rebates on buying 4 tires. Look up on their website. This poor guy said he has to come in once a month to bring in his Tesla for a flat tire. Something must be off with his Tesla. He is definitely a repeat customer!

Our car tire got a nail stuck in it on my boyfriend's birthday and Big O Tires was able to take our car in right away. It would have been a much more stressful situation if it weren't for the kindness of Tony, who had a welcoming personality and great customer service. We left feeling very appreciative and relieved! Thank you Tony and team!