Burlingame Airport Parking

Pros:
- Low cost
- Seemed safe
- Easy check-in/check-out process
- Shuttle was very comfortable
- Shuttle drivers were courteous

This was a good option for off-airport parking and I have parked here multiple times when flying out of SFO. The shuttle can be hit or miss, but during my last trip the shuttle came very quickly. As a matter of fact, by luck the shuttle was empty and waiting for us at our time of arrival. I would definitely park here again.

Do yourself a favor and pay slightly more for offsite parking.

I've experienced every complaint in the other reviews - extremely long wait times for the shuttle and consistently being charged an extra $10 at exit. This has happened to me three times, and regretfully I continued using Burlingame Airport Parking.

Last visit was the last straw. After waiting the typical ~30 minutes for the shuttle, it was completely full and unable to accommodate the people waiting or their luggage. The luggage in the back of the bus was piled to the top of the bus (several feet above the drivers head) and the overflow was packed into the bus blocking the aisle. People had to sit on each others laps and on their own luggage. I felt lucky that I could fit in (others waiting could not) as I would have missed my flight, but it was a safety hazard and huge cluster with people/luggage moving when unloading.

My return was equally as bad. Another long wait for the shuttle, and once again the luggage in the back was piled dangerously high. When the driver loaded my bag, 3 large roller bags fell from ~8-10' feet high. I was able to catch and block them so they didn't hit the driver, but injury was easily possible.

My car also had a 6" door ding incurred during parking. While this isn't the parking garages fault, other off airport parking lots offer valet parking and mark damage areas on the car when parking to avoid theses issues.

These guys really, really suck. Anza parking across the street is miles better. If you use Burlingame be ready to have long waits and potentially miss your flight, deal with unacceptable safety problems, and risk damage to your vehicle, and consistently get gouged for an extra ~10$ at exit.

EDIT - also worth mentioning, they use Hilton Airport shuttles and pickup at the hotel pickup area. If you wait at the parking shuttle location, there is a good chance they'll pass right by and not pick you up. This happened to me once and I had to flag down the driver, who was pretty rude about it.

I parked here from May 2023 for 6 weeks.

It was the cheapest parking I could find. The total came to what it quoted on the web site.

I had no issues with book, parking or shuttle. All worked like advertised.

The parking lot does not seem very safe, but there was always some coming or going.

Nothing happened to our car.

There is one bus that drives to SFO and back and the round trip seems to take around an hour. If you just missed it then it could be a wait. There was way to track it as others have posted and the tracking worked for us.

The tracking QR code is not posted in SFO and we could not know when it comes. Just asked the busses and the Burlingame bus came soon enough.

The driver helped to get our luggage to the bus and out.

I would say I got what I paid for compared to the other prices.

We used this place once and it looks like from the other reviews it was an unusually good experience. You make the reservation online and scan a code to get to the uncovered parking. The shuttle is supposed to come about every half hour. It may not run on time but you can go to their website and see where it is at. The ride to the airport was quick. On the way back to the car we just missed bus according to the tracker on their website. It felt like it was a long time before it came back, maybe 40 minutes but part of that feeling is because other buses come around more often and you keep wondering if it will be yours. Overall it was a good experience for us. The parking lot felt just as safe or maybe more safe than other parking spots I have used.

They tell you the shuttle is every 15 mins. We are sitting over half an hour already. Several of the Anza, park and fly and parking spot have already stopped by. No shuttle from Burlingame. The phone is just a recorder. Finally 45 mins later the shuttle came and we are 30 mins beyond our parking reservation. We had to pay an additional $9.90 for the gate to open even though we were within the 24 hour prepaid

Horrible - go somewhere else

I paid for 5 days. I was there less then 5 days but I had to pay an additional $9.45 to exit he lot. Customer Service can't do anything for you, they just tell you they that they don't own or operate the lots. ?!?

Horrible - go somewhere else

Avoid this parking garage. Although they promise shuttle service every 30 minutes during the certain posted hours on their website, they left stranded at the airport (with two kids). I called around 6:10 to ask when their next shuttle was coming and was told that they were there at 6:05 (which they weren't) and the next one would come at 6:35. I called back at 6:45 and was told they would be there in 10-12 minutes. I tried calling again and they stopped answering my calls. We called with my husband's phone and they said there was now heavy traffic. Every time we called we got a different answer and after waiting over an hour, we took an Uber which ended up costing us $40 more on top of what we paid for the parking.

12 people were waiting when we arrived and 4 of those had been waiting 40 minutes already. After a while, 3 of us began calling for updates. Customer service kept telling us "4-6 min".

At some point, 3 sets of couples took off walking to hail a cab because they were going to miss their flight.
Finally guys shows up 35 min after we'd arrived. So given the others had been there 40 min before we arrived, that's a 75 min wait time.
Bonus points for it being freezing in their outdoor pickup, and a Mega point for the guy not giving a sh*t and no reimbursement offered by company b/c they "were really busy". Wanna risk it? Arrived 1.5 hrs early.

This place is generally the cheapest long term parking around SFO. I keep coming back because it's a good value and, so far, it has mostly functioned as promised.

It's a little nerve-wracking to wait for the shuttle, but it has worked out for me most of the 3 times I used it. Once, I parked at around 4:00 AM and decided to call an Uber from the adjoining hotel instead of take my chances on the shuttle.

When you return to SFO and you need to get the shuttle, the live shuttle tracker on their website is handy (when it's working). It comes much less often than some of the other hotel and parking shuttles, which gets frustrating. Just keep your eyes open for the dark shuttle that says BURLINGAME on the side.

Good luck!

Poor Service! Recently used them , we waited an hr. 25 mins. still no shuttle arrived. We ended up using a taxi to retrieve our car from their parking lot.
We called them twice, we found out they have only 1 shuttle circulating and the parking garage is 15-20 mins. drive from the airport that's why they are advertising up to 30 mins. turn around.
But an hr. and 25 mins. wait was extremely long time. Maybe their one and only shuttle was out for service that hour yet they were not transparent about it and did not care about their customers at all. What kind of business model they have. They deal with people yet they have failed to show courtesy and respect to their customers. We had been loyal customers for almost 7 years. It's time to find another one.
And we are frequent travelers.