Charles Henry

I unfortunately had my car rear ended earlier this year, but Charles Henry made the entire repair process very easy and stress-free. Don was a great help and explained all the repairs that needed to be done thoroughly, and he was happy to answer any additional questions you may ever have.

They helped take care of the cumbersome back & forth process with the other party's insurance and made sure that my car was repaired with original and high quality parts, not a cheap replacement part. The repairs took a little longer than initially anticipated, but it was fine and the team here did a fantastic job with the repairs - the car looks good as new.

Hopefully I don't get caught in a repair situation again, but if I do, this is the first place that I'll be coming back to.

A tree branch fell on my car and damaged the front end.

After getting my truck back, everything looks terrific, everything looks and operates like new again. They also took care of a scratch for me and polished a few areas on my behalf.

I would highly recommend this shop.

-Aristotle

After a good five years of being incident-free, I had an unfortunate and very traumatic encounter with a guardrail. While the damage itself seemed minor, the passenger door made an ugly noise, and the rail had grazed all five panels on the right side of my car, resulting in an expensive fix. I knew the car wasn't worth a ton, so when I went in to Charles Henry, I was freaking out. Is my car totaled over this stupid incident?

Fortunately, they were able to get my car looking brand new while coming in JUST under the total line. I am so grateful. Plus, they detailed the whole thing. I really appreciated how understanding they were about how traumatic an accident can be. Their service is top-notch, just like it was when I first visited them five years ago.

Had stellar work done there, and have been meaning to write this review. A young man named Don took me through the process, and I couldn't be happier with the quality of the work.

Prompt, clear communication, attention to detail. Can't imagine a better experience.

I had a very disappointing experience at Charles Henry Company. Given what happened involving a simple procedure, I do not recommend this repair shop for any work.

I have a Nissan SUV which I like to take off-roading. I asked them to mount an aftermarket front bumper on it and an aftermarket skid plate, and remove the original manufacturer ones. In addition, they would change one of the front fenders since it had gotten too scratched and a little deformed over time.

When they told me the car was ready to pick up, it looked really bad. I posted a photo to show it. The bumper was mounted a good 3 inches too low, leaving ugly gaps below the headlamps. They had removed the wheel well liners (which catch mud and water around the wheels) and the original skid plate, but had not mounted the new skid plate. Nor had they re-mounted the wheel well liners. Also they left the original tow hook on, which is not needed with the new off-roading bumper and is now very exposed and unsightly. When I protested that the bumper was not properly mounted, they were able to lift it up a bit so now at least it looks OK.

In addition, after this "repair" my car started making a very audible and annoying squeaky noise as it moves. My guess is that the installation of the new fender might be to blame although the noise inside is too vague to pinpoint.

Now I need to go somewhere else to finish the job of installing the wheel well liners, skid plate, and remove the tow hook. As well as locate and fix the squeaky noise. In all it will probably cost me double. In the meantime, I can't take the SUV off road without a skid plate, while inviting mud and dust to fill every nook and cranny behind the wheels.

When I posted about this in an online off-roading forum, everyone was unanimous that mounting a bumper is a relatively simple task, and if they botched that, there is no telling what could happen with more complex work.

Therefore, I am sorry to say that I do not recommend this shop for anything.

Nice guys! Fixed my car after AAA's contractor tore off bumper during a tow.
AAA was being shady about it but Charles Henry's shop was sure to inform me they were legally responsible to pay.
They detailed the car too which was much appreciated
Highly recommend!

I wouldn't touch these guys with a 20-foot limo. I've had many car repairs over the years in San Francisco. And these guys are ultimate dirt bags. They don't call back, they order parts without approval...they are slow and unpreditable.

And then they stick you with an additional (unapproved) bill. Oh, you want your car back? Pay first. TOUGH.

Even when you document everything in writing...all you hear is the sound of crickets...they have their money so TOUGH.

Avoid and all costs...these are the kind of guys who give body repair a bad name...

I've used Charles Henry's services on two of my cars (an Acura and a BMW) and they're one of the few (perhaps the only) collision shops that my excellent insurance, USAA, recommends.

Charles Henry did a great job on my BMW replacing the driver's side mirror I whacked trying to get around a neighbor's poorly parked car in my narrow garage as well as a spoiler that got cracked in a public lot.

Since it wasn't safe to drive the car without that mirror, I was relieved that Charles Henry fit me in the next day and finished the work that afternoon. They also put new clips on my bumper that had been knocked askew and only charged me for the parts ($5), not the labor that would've been an additional $50.

I thought their estimate was more than fair and since was it below my deductible, I was appreciative they made it as skinny as possible.

Had I gone through the dealership, it would've been far more expensive and I would've had to wait several days for an appointment - and I can almost guarantee they wouldn't have been able to turn it around the same day.

My 7 year-old car now looks in brand-new condition and Charles Henry - I like you but I hope not to see you soon!

The crew here is top notch! I had a small fender bender and they took care of my car very quickly. They used OEM parts and made the process as hands off as possible for me. They arranged for a rental car drop off and pick up. The team does a great job with communication and would give me updates through the process. I threw a curve ball at them when picking up my car regarding who owed the deposit, Jesse called my insurance and got me squared away. All-in-all it was great experience and I can't recommend them enough.

I love this body shop. Clean facility, courteous service and they even
have lollipops.

When i have something simple they
have fixed it right away and not charged for it.