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Review Highlights
“A young man named Don took me through the process, and I couldn't be happier with the quality of the work.” in 13 reviews
“I was told by David that they usually cannot release the car to the customer until the bill is paid in full.” in 12 reviews
“Brian was extremely polite and great with returning my calls when I checked the progress of my front bumper repairs.” in 8 reviews
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About the Business
Business owner information
![Photo of Jesse P.](https://s3-media0.fl.yelpcdn.com/buphoto/qiFppFtjJISEur9BWNJAag/90s.jpg)
Jesse P.
Unibody Collision Repair - Certified Nissan/Inifniti Collision Center - Certified Vespa Body Repair
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Overall rating
148 reviews
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- Mar 30, 2021
I unfortunately had my car rear ended earlier this year, but Charles Henry made the entire repair process very easy and stress-free. Don was a great help and explained all the repairs that needed to be done thoroughly, and he was happy to answer any additional questions you may ever have.
They helped take care of the cumbersome back & forth process with the other party's insurance and made sure that my car was repaired with original and high quality parts, not a cheap replacement part. The repairs took a little longer than initially anticipated, but it was fine and the team here did a fantastic job with the repairs - the car looks good as new.
Hopefully I don't get caught in a repair situation again, but if I do, this is the first place that I'll be coming back to.Helpful 2Thanks 0Love this 2Oh no 0Business owner information
Jesse P.
Mar 30, 2021
Hello Tim,
Thank you for taking the time to share you experience. We appreciate your patronage and we are so happy to hear that you are satisfied with your repair experience. Please let us know if we can we of service in the future. - Aristotle A.Inner Richmond, San Francisco, CA261Mar 10, 2021
A tree branch fell on my car and damaged the front end.
After getting my truck back, everything looks terrific, everything looks and operates like new again. They also took care of a scratch for me and polished a few areas on my behalf.
I would highly recommend this shop.
-AristotleHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Jesse P.
Mar 30, 2021
Hi Aristotle, thank you for sharing your repair experience. Please let us know if we can help you with any need in the future.
- Kelsey S.San Francisco, CA112617341Aug 21, 2019Updated review
After a good five years of being incident-free, I had an unfortunate and very traumatic encounter with a guardrail. While the damage itself seemed minor, the passenger door made an ugly noise, and the rail had grazed all five panels on the right side of my car, resulting in an expensive fix. I knew the car wasn't worth a ton, so when I went in to Charles Henry, I was freaking out. Is my car totaled over this stupid incident?
Fortunately, they were able to get my car looking brand new while coming in JUST under the total line. I am so grateful. Plus, they detailed the whole thing. I really appreciated how understanding they were about how traumatic an accident can be. Their service is top-notch, just like it was when I first visited them five years ago.Helpful 1Thanks 0Love this 0Oh no 0Aug 23, 2014Previous reviewCharles Henry does great work. Someone opened their door into my car as I drove by, and the entire right side of my car got torn up. State Farm recommended this place because it was close to my house, so I took it in. They accept appointments starting super early, so I was able to take it in for the evaluation around 7:30 before work.
They originally estimated that it would take 10-15 business days, but I got the car back in 9. The guy that handled my claim, David, was very informative and gave me updates throughout the whole process. They washed it and vacuumed the inside, and I drove away with half of a brand new car.
Then, six days later...you guessed it. I got rear ended while I was parked. It was minor damage, but the girl was freaking out because her mom would kill her if their insurance rates went up because of this. So Charles Henry worked with the girl and her insurance company to split the cost so that their rates wouldn't go up. The car was in and out in three days. Again, it looked like new. Now I have a brand new bumper and a brand new entire right side. I'd like to have the whole car look that nice, but no more accidents please. - Kevin M.West Sacramento, CA07642Dec 22, 2020
Had stellar work done there, and have been meaning to write this review. A young man named Don took me through the process, and I couldn't be happier with the quality of the work.
Prompt, clear communication, attention to detail. Can't imagine a better experience.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jesse P.
Mar 30, 2021
Hello Kevin! Thank you for taking the time to write this review and share your experience. We are always here for you if you need us.
- D K.San Francisco, CA0201Jan 6, 2017
I had a very disappointing experience at Charles Henry Company. Given what happened involving a simple procedure, I do not recommend this repair shop for any work.
I have a Nissan SUV which I like to take off-roading. I asked them to mount an aftermarket front bumper on it and an aftermarket skid plate, and remove the original manufacturer ones. In addition, they would change one of the front fenders since it had gotten too scratched and a little deformed over time.
When they told me the car was ready to pick up, it looked really bad. I posted a photo to show it. The bumper was mounted a good 3 inches too low, leaving ugly gaps below the headlamps. They had removed the wheel well liners (which catch mud and water around the wheels) and the original skid plate, but had not mounted the new skid plate. Nor had they re-mounted the wheel well liners. Also they left the original tow hook on, which is not needed with the new off-roading bumper and is now very exposed and unsightly. When I protested that the bumper was not properly mounted, they were able to lift it up a bit so now at least it looks OK.
In addition, after this "repair" my car started making a very audible and annoying squeaky noise as it moves. My guess is that the installation of the new fender might be to blame although the noise inside is too vague to pinpoint.
Now I need to go somewhere else to finish the job of installing the wheel well liners, skid plate, and remove the tow hook. As well as locate and fix the squeaky noise. In all it will probably cost me double. In the meantime, I can't take the SUV off road without a skid plate, while inviting mud and dust to fill every nook and cranny behind the wheels.
When I posted about this in an online off-roading forum, everyone was unanimous that mounting a bumper is a relatively simple task, and if they botched that, there is no telling what could happen with more complex work.
Therefore, I am sorry to say that I do not recommend this shop for anything.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Vee L.
Jan 31, 2017
I would like to bring to light the issues presented with a "simple" job that involves an aftermarket part.
We had to call the source of the bumper 2 times to clarify installation as the bumper fits both generations of this Xterra. The fitment issue making the bumper hanging low was that we initially used the wrong set of holes to on the bumper to mount. resolved by using the other set. (1 per generation)
The skid plate provided involved removing a cross member and the front sway bar to gain access to install. This is outside our scope and informed you of this and advised to bring to a mechanic.
The front of wheel liners now have NO provision to mount to as they originally used brackets off the original bumper to fasten to. The instructions called to cut off the front portions and make due with the remaining back half. I informed you of this as well and opted to leave them intact and off the vehicle.
The front tow hooks are bolted on and can easily be removed but it was not made clear you wanted them off the vehicle.
The biggest issue was the time factor. The labor time for the original front bumper to be removed and reinstalled after the fender replacement was under 2 hours.
We took over 5 hours to do the swap on aftermarket bumper. I did not charge for any of that extra time,.
I am sorry it was a more difficult job then you think but the end result was the supplied off road bumper was put on for you at a cost far less than what should of been charged to you. - JS Z.San Francisco, CA55325Oct 22, 2020
Nice guys! Fixed my car after AAA's contractor tore off bumper during a tow.
AAA was being shady about it but Charles Henry's shop was sure to inform me they were legally responsible to pay.
They detailed the car too which was much appreciated
Highly recommend!Helpful 0Thanks 0Love this 0Oh no 0 - Augustus C.San Francisco, CA1273Jan 25, 2020
I wouldn't touch these guys with a 20-foot limo. I've had many car repairs over the years in San Francisco. And these guys are ultimate dirt bags. They don't call back, they order parts without approval...they are slow and unpreditable.
And then they stick you with an additional (unapproved) bill. Oh, you want your car back? Pay first. TOUGH.
Even when you document everything in writing...all you hear is the sound of crickets...they have their money so TOUGH.
Avoid and all costs...these are the kind of guys who give body repair a bad name...Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jesse P.
Feb 7, 2020
Augustus, I am very sorry to hear that you felt this way about your experience. We do not have any record of any repairs for you here. Please contact me directly to rectify your grievance. Thank you.
- 76512615990May 22, 2012
I've used Charles Henry's services on two of my cars (an Acura and a BMW) and they're one of the few (perhaps the only) collision shops that my excellent insurance, USAA, recommends.
Charles Henry did a great job on my BMW replacing the driver's side mirror I whacked trying to get around a neighbor's poorly parked car in my narrow garage as well as a spoiler that got cracked in a public lot.
Since it wasn't safe to drive the car without that mirror, I was relieved that Charles Henry fit me in the next day and finished the work that afternoon. They also put new clips on my bumper that had been knocked askew and only charged me for the parts ($5), not the labor that would've been an additional $50.
I thought their estimate was more than fair and since was it below my deductible, I was appreciative they made it as skinny as possible.
Had I gone through the dealership, it would've been far more expensive and I would've had to wait several days for an appointment - and I can almost guarantee they wouldn't have been able to turn it around the same day.
My 7 year-old car now looks in brand-new condition and Charles Henry - I like you but I hope not to see you soon!Helpful 3Thanks 0Love this 3Oh no 0 - Ernesto C.Mill Valley, CA315310Feb 7, 2020
The crew here is top notch! I had a small fender bender and they took care of my car very quickly. They used OEM parts and made the process as hands off as possible for me. They arranged for a rental car drop off and pick up. The team does a great job with communication and would give me updates through the process. I threw a curve ball at them when picking up my car regarding who owed the deposit, Jesse called my insurance and got me squared away. All-in-all it was great experience and I can't recommend them enough.
Helpful 2Thanks 0Love this 1Oh no 0Business owner information
Jesse P.
Feb 7, 2020
Ernesto, we are so happy to hear that you were happy with your repairs and our processes! Thank you for your patronage and loyalty. Please let us know if we can help you with any need in the future
- barbara d.San Francisco, CA1615Feb 27, 2020
I love this body shop. Clean facility, courteous service and they even
have lollipops.
When i have something simple they
have fixed it right away and not charged for it.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Jesse P.
Feb 28, 2020
Barbara, thank you for taking the time to post this review! We appreciate you too, more than you know. Please let us know if we can be of service in the future (we will make sure we are stocked up on lollipops).
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