Cherin's Appliance

I needed to replace my defective Samsung refrigerator because it wasn't keeping my food fresh and the icemaker was leaking. (Samsung refused to do anything about it.) I didn't have a lot of room so my choices were limited. They recommended a Fisher and Paykel. I had never owned anything by that brand but it did have exactly what I wanted (stainless, interior ice maker, exterior water dispenser, freezer on bottom). At first we thought that it would have to be backordered but a customer canceled an order and I was able to nab it.

The store referred me to a delivery service and that went very smoothly. They were on time and very careful. They also hauled away my old defective fridge.

Overall, a great experience. They also have a small parking lot which is very convenient.

I have purchased all of my kitchen appliances here: dishwasher, oven, and washer/dryer.

The staff is always knowledgeable and friendly.

For my most recent purchase, a combination washer/dryer, I went into the store asking for one that I had seen in a friend's house, made by LG. The salesman told me straightaway that they do not sell LG products because LG does not offer service for their appliances in the USA. I thought that that was a good reason to shift my search from LG to another brand.

I gave the salesman my space parameters and he found a GE machine that filled the bill. I paid for it on the spot. The salesman told me it would take two weeks to get to me, and that is exactly what happened. He also recommended an excellent service for the installation.

All in all, it worked out well.

Truth be told, you will more than likely pay more here than you would at Best Buy, Lowe's, or Home Depot, but for me, it is totally worth it to support a locally owned business that has excellent follow-through on whatever they sell.

It took several emails and phone calls to Cherin's before I was connected with a rep who actually did business with me. They were extremely professional and helped me find a new refrigerator (my goal) but never got back to me in a timely manner.

The biggest reason why I'm marking this review as two stars is because of my poor experience with their contracted delivery/installation vendor (Apogee Delivery & Installation). They didn't set clear expectations with me, and didn't communicate clearly and effectively with me. And above all else, didn't own any of their shortcomings.

Bought a new Thermador 4-burner gas range at Cherin's in 2019. (Thanks to their patient and freely given assistance, did extensive pre-purchase comparison shopping of alternatives before deciding Thermador.) The stove's been great. A few weeks ago its broiler igniter gave out, replacement needed, I undertook do-it-yourself. Temporary removal of oven door is a step of it. All went fine until time to put the oven door back: turns out there are non-obvious details of door hinge prep for putback that I didn't have. I read the manuals, talked to Thermador support, searched youtube; still stuck. Finally called Cherin's and Michael suggested - come into the store, we'll look at a Thermador floor model together, we'll go over oven door takeoff and putback. I did so, he showed me the "trick" I was missing (would never have found it on my own). Had the door back on 5 minutes after returning home.

What a superlative customer service experience. Thank you Cherin's!

The sales person was able to explain the differences between the different models of the dishwasher that I was looking for and was able to get it delivered quickly. The installation techs were knowledgeable, skilled and able to finish the work quickly without any leaks.

I would recommend Cherin's Appliance. The prices were in line with other vendors and the service exceptional.

You do not often have a great story about buying an appliance, but I want to shout out to Cherin's in SF. This is my second time using them, and they are fantastic. Such great customer service!

I needed a new fridge, and they were so nice. They used an equally lovely delivery company. You speak to the same humans who are timely, caring and professional.

The fridge was cheaper than the price at any of the big box retailers, and even if it was more expensive, I would pay more so as not to deal with Home Despair/Loweslife shitty customer service...especially after 4 months of utter hell with Samsung last year!

I bought a new fridge from Dean, he was very helpful, kind knowledgable. I had a photo of my old one, which he was familiar with and could advise me on which would fit in my spot. Mr Cherin is also very kind. Loved supporting a local company and NOT buying from a big monster chain. Price was reasonable. The guys who delivered it were also excellent. (Don't blame them for graffiti on glass- great family run business.)

Initially- a great and very helpful experience ordering an exhaust hood...
Then it went down hill
Hood arrived damaged... they replaced it and their installer put it in (after we had to have someone else prep area to their specifications- not explained clearly)
The installer crammed in the stainless steel panel duct over (over the hood) and had to bend with his pliers leaving noticeable marks behind.
He even said..."we will get you a new one- this isnt fitting- I will call Dean (salesman)"
He even took a photo.
I followed up with an email, then another amd another. I left several messages with other staff, my husband called as well. Nothing.. no response for weeks.
Finally on a Saturday Dean answered the phone amd was beyond rude when I questioned why all the silence on their end. Completely speaking over me and wanted nothing to do with just replacing the $200 cover and installing more carefully. I was very upset by the unpleasant conversation and said i see this will not get resolved ill take my business elsewhere- then conceded and said he would reach out to installer.
Still nothing... more messages and emails left unanswered. We even tried installer.. no response.
Very very disappointed and awful follow up-
We will buy our new viking stove elsewhere.

Like most new home owners, I wanted the best quality appliances for my new home. I bought the Asko washer and dryer set in 2019 and a year before I bought a GM fridge from them. I was happy with the service until yesterday.....

My Asko washer lost its control and parts started to flow out and the entire washer was smashing against the two walls on each side for like 10 minutes. I thought it would catch on fire and almost called 911. Thank goodness it didn't.

I called them today and asked for my receipt and asked for sales assistance because I was told Asko my best choice when it comes to washer & dryer. I wanted to know why would they recommend me something that almost caught on fire in my condo 3 years after my purchase. The lady on the phone said once you bought anything from us. It's between you and the manufacturer. There is nothing they can do about it.

My advice for you all shoppers! It's better to find appliance store that will give you honest recommendations. Maybe these fancy brands don't really worth the extra because pricing is just another sale strategy to make you believe it's better quality.

Jared was very informative n helpful with information for our upgrade of refrigerator n dishwasher. We had purchased home appliances from cherin's in the past. Been satisfied with product availabilities n service.
Our recent dishwasher delivery/installation was a little bumpy. Not the product or cherin's but with the installer. The guy was a bit tasty.
Overall, I would recommend business with cherin's n Jared. Prices are competitive and fair. Cherin's knows home appliances.
I felt comfortable working with them n I hope they will be around for a long time