CLEANY

I used Cleany recently for my move into Vancouver condo. I found them in google, liked the website and decided to go ahead and book it right from there. Fortunately, they had some spot at last minute and the lady Vanessa called and confirmed the time for me for the next day.

Two girls came... they were half an hour late but then they explained that they have an arrival window of one hour that I did not get at first.

Overall, the cleaning went well, the girls went top to bottom with bathroom and kitchen. I am very picky so I paid them extra hours to go in details. They also cleaned floors, baseboards and windows with blinds. It took them 6 hours - I think they were pretty efficient assuming the condition of the place.

They missed couple things but I pointed them out and they apologized and cleaned it without charging me for extra time. Kate was especially sweet. I am thinking of using her on regular basis.
I recommend this service.

The cleaners left the floors dirtier than when they first arrived. We contacted Cleany right away with photos hoping to take advantage of their free re-clean service. Unfortunately, one week later, we have yet to be given an appointment. This is on top of the cleaners arriving 30 minutes late (they give a one hour window for arrival time and they arrived 30 minutes after the one hour window).

Considering that this is the most expensive cleaner that we have ever paid for, we expected better value for our money.

Had a condo that sold and the terms of the contract was the condo be professionally cleaned by possession date. The sellers paid to have it cleaned (we have the invoice) and my clients and I arrived at their new, "clean" home and were disgusted. The photos speak for themselves.

Dust everywhere. Long hair strands on the ground so they didn't vacuum. Our white socks were grey after walking around. The sink clearly had not been cleaned or the faucet and and and.

The cleaning was done on July 3rd. On July 6th we got the keys. I called Cleany and spoke with Jenny who asked me to email them photos and more information. I provided the invoice number plus the photos attached to this review. I never heard back so I contacted them today, July 11th. Jenny said they never received my email so I sent her a screenshot of the email. The response was:

"Unfortunately we've checked our database but we didn't receive them. Moreover, we apologize because i'm afraid we are not able to acknowledge this one anymore as the report was beyond our 24 hours reporting time frame. Not mention that the client also had a walk through with our cleaners before they left the place and gave a 5-star rating after the service."

Ok. If you don't deal with anything outside the 24 hour window, July 6th was already outside the window since the cleaning was done July 3rd. She could have said that over the phone. Also, who cares if a seller says the cleaning was done well? The cleaning is for the benefit of the buyer. So obviously the seller is fine because the seller just wants to fulfill their obligations, which they did.

I responded immediately with:

"That's incredibly disappointing considering we have photos showing that it was not properly cleaned. Also, it's not a seller's job to verify the work. We have done hundreds of deals with cleanings and whenever a buyer isn't satisfied and can show photos to demonstrate that it's not clean, cleaners such as Aspen clean always come back. I'll be sure to leave a negative review with photos."

I've literally been in similar situations before and with photo evidence. The cleaning companies always come back for free to clean any areas that were unsatisfactory. Sometimes a cleaning and move in might be a week between and we still had cleaners come back. Jenny offered for them to come back and for us to pay full price for another clean or possibly a 15% off discount on the next clean. Why would we ever pay to have it cleaned again when it wasn't clean the first time? LOL

If you're looking for professional, quality cleaning you can be proud of, this is not the company for you. The place did not even smell like any cleaner had been used. Clearly the sink, faucet and floors weren't cleaned. Sills etc were never wiped. Call Aspenclean - they cost way more but are worth every penny and actually stand by their work.

Read all the 1-2 star reviews here and on Google and decide for yourself.

this is a scam you book cleaners for three hours 2 cleaners at $48:00 each per hr , they take there time after three hours they ask if you want them to stop or continue with only half the job done 3 hours turns into 4 then to 5 ect. i ordered a deep clean they missed a lot and I finally told them to stop after five hours and the job was still not done to completion . They didn't clean the stove some cupboards and there was dirt left behind the toilets , they are not professional cleaners they just hire random people

I engaged the services of Cleany solely to reduce stress and save some time. The agreement was monthly, the last Sunday of each month. This concept proved challenging for Catherine to schedule and each month an email reminder would appear to state that I had booked a random date within the month, not always even a Sunday. Each time, I had to reach out and have this corrected. So, no stress saved.

Each time a different woman would appear and have to be given the same basic instructions. Just the two bathrooms and the common area, which included the kitchen. Each time I had to monitor the worker and redirect her away from areas which were not just the two bathrooms and the common area. One was heavily invested on cleaning the one bedroom.

Then we go a woman who I will call N. She had all the subtly of a class 5 hurricane. Her first visit she yanked so hard on the one glass shower door that she pulled off the pressure fitted metal handle. Took me almost 20 minutes after she left getting it back in place. Well, almost. I didn't say anything but I wasn't impressed. The second visit I wasn't too worried about the shower as I figured she had learned the last visit. Well, this time she yanks on it so hard she broke the one hanging bracket, dislodged the door out of the bottom track and left it barely hanging in place by what was left of the second hanging bracket. That took a few hours and two people to carefully get both glass doors out of the frame, set aside so they didn't break and the hanging brackets replace/repaired. The top rail had to be repositioned as she had jarred it and then both doors could be rehung. Also, I observed N taking a blue rag and wiping down the toilet in that bathroom and immediately after, going to the kitchen and wipe down my various bottles of olive oil, balsamic vinegar and soy sauce and the pour spouts on each as well as the kitchen countertops and door fronts. Later bottles were poured out and put through the dishwasher and I had to take the time to redo those surfaces. Wipe everything clean with a fresh cloth and disinfectants. So no stress nor any time saved and to add insult to injury as it were, I received an email with half the company openly cc'd stating that when I wrote to state we were cancelling, I was told that what I had shared with the company didn't actually happen and that I had not seen what I had stood and observed. So, to them I am also a liar. Nice right?

On top of this I was billed for the pleasure of having my kitchen swabbed down with the toilet rag!

And before you ask, why didn't I stop her? First, I was shocked. absolutely flabbergasted. Second, it's myself and a strange woman in my home in 2023 and the LAST thing I want to do is upset her and face God only knows what trumped up allegations. No, better to observe, document and report to her employers and hope they would do the right thing and not charge for that session. Well, I could have hoped. I got invoiced.

So unless these are the sort of services you are hoping for, I might strongly suggest that you look elsewhere for your cleaning services. Perhaps they deserve a review by the health authority.

Thoroughly disappointed with Cleany.

The girl that came did not do a good job, told me it was because she was sick (yes, in the middle of a pandemic!)- and wanted me to pay extra for the extra time it took due to this. I did not. I then had to reclean myself as it was such a poor job, with dirt still on the floor.
I suspect the company is having people do 5* ratings for them as many of them do not really do other reviews (Craig B, Beth F)

I booked two cleaners and had Andres and Jenny come. I had ordered the move out clean for a two bedroom 1200 square-foot condo (no pets, non smoking home and no carpet). They came right on time at 9 AM And I had asked them to bring all of the cleaning supplies including a mop and a vacuum. They brought everything including an industrial vacuum.

They did an amazing job! At each step of the way, Andres checked in with me to ensure I was satisfied with their work. I had asked them to clean all of our blinds, inside windows, oven, inside of fridge, inside of cupboards, baseboard and scrub the tiles. They also cleaned my patio floor and patio roof.

My kitchen tiles were stained and I couldn't get the stains out but they did an immaculate job! I was so impressed as I've never seen the tiles this colour before! I would recommend Cleany to anyone.

The move out clean was 4.5 hours but since I had asked them to spend more time on the blinds, they told me ahead of time they would need more time and if I approved for the additional work. I appreciated that he told me ahead of time instead of being surprised afterwards.
So in the end, for two cleaners for 6 hours costed $504 (taxes included).

I'd be happy to work with Cleany again.

Used Cleany for the first time just before the holidays. Great work. Will definitely be using again in the new year

Lori and Angelina are great. Very detailed, the best cleaners we've had. In addition to the general cleaning, they have: reorganized a bedroom for my daughter, cleaned out an entire refrigerator, cleaned all the windows so they are crystal clear, removed carpet stains. All of this is done using organic products. Our place is big, and together they finish it by midday. Also, if you work from home, they are very quiet. We plan to use them on a weekly basis.

My husband and I decided to we wanted to get someone in for an initial deep clean of our apartment and then have someone come in weekly for upkeep. I looked at various cleaning companies and decided to try Cleany. I emailed them with my request and they responded promptly. I told them I would like to get someone in on Fridays. They said they could accommodate that. I advised that the cleaners could start anytime after 7 am but I'd like the cleaning to be finished by the time I get home at 5 pm. They also said they could accommodate that. We made an appointment for the initial deep clean. They told me it would take 7 hours or more. I agreed. They said the cleaner would arrive at 8 am.

The day before the initial deep clean appointment, I got a call saying they'd like to reschedule for Sunday. I said that wouldn't work for me. Vanessa told me that was fine and we'd keep the original appointment. Subsequent to that phone call I got a confirmation email that the cleaner would be arriving at 8 am.

The morning of the cleaning, 8 am came and went and no one showed up. At 9 o clock I called Cleany to see what was up. Vanessa informed me that the appointment had been moved to 12:00. I was surprised. I hadn't agreed to that. No one had called to ask me if that was ok, and that meant the cleaner was going to be there until 7:00 pm - past the 5:00 pm cut off we had agreed to. I expressed that I was frustrated that that decision was made without talking to me.

She asked if I wanted the cleaner to quit cleaning at 5:00 and I said no, but that I'd like a discount for the inconvenience of having to find something to do for 2 hours on a Friday after work when all I want to do is go home and relax and the original agreement was that it would be done by 5 pm. Vanessa said she'd talk to her boss.

Vanessa called me back to inform me that her boss had agreed to a 10% discount. She also informed me that the cleaner arriving at 12:00 could only stay until 6 and another cleaner would be coming at 5:00 to help out.

12:00 came and went and nobody showed up. I called Cleany and there was no answer. Shortly after I called, I recieved a call saying there had been an accident and the cleaner was going to be late.

She finally arrived at 2:00 pm, which would set the cleaning back to being completed at 9:00 pm. I was not happy.

The cleaner who was supposed to arrive at 5:00 pm did not arrive until 6:00.

I went to the movies to waste time. I got out of the movies at 9pm and went home to inspect the place. The cleaner's were gone.

The kitchen and living room looked good. I was impressed, but I went into the bedroom to find it hadn't been done. Not vacuumed, bedside tables not wiped. I was extremely frustrated.

Later that night I got an invoice for the full amount without the discount we had discussed.

I'm not trying to be dramatic, but this was quite honestly the worst customer service experience I've encountered in my life.

This was not an insignificant opportunity for Cleany. It was going to be on an ongoing, weekly cleaning contract. I understand that accidents happen, staff cancel last minute, but it is wholly unacceptable to make changes to an appointment without discussing those changes and obtaining the consent of the parties. I am shocked that none of this was communicated to me and that I never received a call from the management of the company expressing their apology for the way the initial clean went.

Having read other reviews, it seems this sort of thing occurs frequently. I DO not recommend Cleany to anyone. We hire cleaners to make our lives easier and more convenient. This experience was anything but....