COIT Cleaning and Restoration of Vancouver
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Services Offered
Verified by Business
Air duct cleaning
Re-grouting
Carpet and upholstery stain removal
Grout cleaning
Grouting
Review Highlights
“From the gentleman on the phone, to Don who came and inspected it and especially Melissa who did the work.” in 3 reviews
“The carpets were cleaned well and in a timely manner.” in 2 reviews
“Had I wanted to invest in a restoration of the damage and not just a cleaning, they have a master weaver on staff who can fill in a mouse hole in the fabric if needed.” in 3 reviews
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About the Business
Coit Services is proud to be the world's most experienced specialty cleaning company. We provide expert carpet, upholstery, drapery, blind, area rug, tile & grout, natural stone, wood floor and air duct cleaning. All of our services feature exclusive cleaning methods, specialty trained-certified technicians and our unique money-back guarantee. COIT's team of trained cleaning specialists in Greater Vancouver and Victoria are passionate about providing the finest cleaning services possible. At COIT, we are committed to making the world a cleaner, happier, healthier place -- and it shows!
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Overall rating
38 reviews
5 stars
4 stars
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2 stars
1 star
- Blair G.Coquitlam, Canada05Dec 27, 2012
Mixed bag. Had two services. Duct cleaning guy did a great job and was professional and friendly. Carpet guy treated my house as though it stood between him and his first beer. Rushed and did and overall crappy job. They won't clean my carpets again.
Helpful 2Thanks 0Love this 0Oh no 0 - Julie D.Vancouver, Canada0203Apr 9, 2024
We had a very bloody incident with one of the bedroom rugs. It was too much for me to clean up myself. So, I decided to go with Coit to clean the area because I have heard so many good things about the company. All the staff I dealt with were very friendly and courteous. From the gentleman on the phone, to Don who came and inspected it and especially Melissa who did the work.
I really didn't think all the blood would completely disappear, but in less than an hour, Melissa had done such a wonderful job that you wouldn't have guessed that there was once a huge bloody area there before.
Everything was done so quickly and efficiently that I would highly recommend them.Helpful 0Thanks 0Love this 0Oh no 0 - Kelly L.Willowbrook, Langley Township, Canada05Apr 27, 2024
Great customer service from initial phone contact - sales rep Sandy and their senior technician Kevin B - the couch and chair look brand new. All friendly, professional and true to their word . No up selling - in and out in a timely manner. I would not hesitate to use them again and highly recommend to anyone looking for cleaning services!
Helpful 0Thanks 0Love this 0Oh no 0 - Mel C.Surrey, Canada012Jan 11, 2024
Absolutely amazing carpet cleaning experience today with Kevin B, senior technician. We are long-time Coit customers, but took a break due to Covid and our carpets really needed help. Kevin B came today to check the work of a newer technician and WOW! Our carpets look great. Thanks Kevin B for saving the day! We remain loyal Coit customers!!
Helpful 0Thanks 0Love this 0Oh no 0 - Jan K.North Vancouver, Canada839Jan 27, 2022Updated review
Thank you Becky for your quick response to my message. And I appreciate that your reply was sincere. I would give Coit a try again! The rug cleaning has always been great in the past.
Thanks again for your immediate attention!
JanHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Becki H.
Jan 20, 2022
Hi Jan,
Thank you for taking my call today. Again, We are so sorry this was your experience when calling simply to schedule a service. This is certainly not the level of service we pride ourselves on. We have listened to the call and will review this with the Customer Service Rep. Thank you for taking my call today and apologies, There are certainly training take-aways we will implement immediately for this representative. Thank you for letting us know.
Becki - COIT ServicesJan 19, 2022Previous reviewI had the worst experience trying to get a booking. I was put on hold 7 times while trying to book an appt. The woman was clueless! She didn't really know if their service was even rug cleaning. I called back, hoping to get someone else to help! Nope, still chaotic conversations... I hung up while on hold and called another cleaning company who is coming in 3 days!
- Kira L.Vancouver, Canada4910038Sep 18, 2021
I had Coit come by my house today to clean my stair runner and my big sectional couch. I've used them before, as well as another big carpet cleaning company, and I have found Coit to be the best for this work.
Booked appointments is easy, they are punctual and show up when they say they will. Today two people came (one seemed to be in training), which made it even more efficient. Both guys were really friendly, respectful, and clear about the work they were doing.
The results were great! It had been too long since I had had my white carpet and white couch cleaned (thanks to a certain pandemic), and they managed to restore both to looking almost new again.
Their rates are not cheap, but I think they're worth it based on the quality of service and the results. I'll definitely use them again.Helpful 0Thanks 0Love this 0Oh no 0 - Beth T.North Vancouver, Canada0154May 1, 2021
Don't use a regular dry cleaner to save money. Coit does care about the quality of the work they do. If you have larger widths of drapery, find a commercial cleaner with pressing machines.
Coit did our drapery pressing by hand which by and large did a good job, but I was expecting our drapery to look like new.Helpful 1Thanks 0Love this 0Oh no 0 - Marilyn N.Vancouver, Canada2322Sep 22, 2021
The worst customer service! I got my blinds professionally cleaned and they didn't install them back properly and lost a part on my blinds. They said they would replace it but it'll take 3 weeks for them to come examine the situation and then another 2 weeks to replace the part. WTF? Never again.
Helpful 0Thanks 0Love this 0Oh no 0 - Ashley D.Vancouver, Canada358Dec 13, 2019
COIT was the only company that actually got back to me. Don and Nolan were very nice and polite, and they gave me as best of an answer as they could about various questions I had. In talking to Nolan, I ultimately did not have the service preformed as it's out of our budget, but the time and energy that both men spent deserves a 5star review.
If we decide to pursue services in the future, I wouldn't hesitate using COIT.Helpful 0Thanks 0Love this 0Oh no 0 - April F.Surrey, Canada01May 3, 2022
We had a quote for 3 rugs and our sofa - have the actual quote in writing for 900 something and once finished the sales person is telling us that it should be 1500 ish and they keep harassing us - to be honest with the exception of one rug the work was not great either...
Helpful 0Thanks 0Love this 0Oh no 0 - Martin P.Vancouver, Canada02Sep 24, 2021
Scope of job: two sofas, one armchair and 4 dining chairs.
2 men came, on time. Job was done in approx 2 hours, uneventful.
They spilled hot water on the hardwood floor, fortunately they saw it and vacuumed it; not so lucky was a small chinese silk carpet which was moved out of the way. Unfortunately, some of the water/detergent got on it and made a bleached spot on it. We only realized the damage the next day.
Now to the point: the larger (and more expensive) sofa and armchair and small head rest now look 10 years older (we purchased them from EQ3 four years ago). One of the cushions has a big discolouration and the general fabric looks as if it has been washed with dirty water. The headrest still shows the very same stains. Very very disappointing result.
Calling COIT yesterday the many 'sorries' were joined by the disclaimer that not all spots can be removed. I was told that nobody would be available to look at the problem until the end of October.
So much for customer service!Helpful 0Thanks 0Love this 0Oh no 0
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