Delta High End Appliance Repair

Boris the owner came and we discussed the options. He then installed a gas cooktop which is working fine.

This business is a SHAM. They come out, collect $ for the visit that they say they'll put towards the repair, but then never follow up with quote or service. So basically, $130 for a 15 min visit where they confirmed what I already knew- that my washing machine was leaking. I asked for Boris, I got Nick- this place is a freaking racket. RUN, do not walk, away from these hucksters.

My 4/6/24 review is 100% true and accurate. Since then, Morris has continued to call my wife, requesting that the review be removed.

Hey Boris, you know my number, call me anytime.


Boris's technician diagnosed the problem with our Meli dishwasher without even opening the bottom compartment. According to their diagnosis, a replacement Miele Drain Pump assembly was needed, costing a whopping $594.86. On top of that, they charged a $130 service call fee just for the diagnosis.

However, before committing, I sought a second opinion from another appliance repair service. Their technician took a more thorough approach, performing a visual inspection and then accessing the bottom compartment by removing dishwasher shelves and spray arms. They found that the issue was simply debris buildup, which they efficiently removed, completely resolving the problem.

When I confronted Boris about the misdiagnosis and requested a refund for the service call fee, he explained that doing so would "economically affect his service technician."

I paid for the labor and a part to repair an ice machine, it still does not work.

They wanted to bill me again for labor and an additional part. I was ok paying for the part not for the labor. I have call them at least 8 times and they will not return my call. I will not use them again.

Came and did estimate, which I paid for, and then never responded to my repeated calls for follow up appointment. Markup on estimate was around 300% for cost of parts were I to order them directly from thermador

Rarely write bad reviews but customers should beware here

Our Viking Oven was randomly shutting off and needed fixing. This company has come by 4 different times (totaling $3,000 of repairs) to fix different parts and replace different parts. Each time they said it would be working, but it still isn't fully functional

Most recently, the thermostat has stopped working which the Company themselves had just replaced a month ago. So the guy said he would order another one and reinstall it.

That was over 3 weeks ago and no one has called back saying when they will re-install it. I have called them now 3 times to check on the replacement of the replacement they installed (apparently incorrectly) and haven't gotten any updates.

Save your $ and go somewhere else

We have had great service twice. First time was right before Christmas and Jim fixed our American Range oven in time for holiday baking.
Second time it stopped working 2 1/2 years later.... right before 4th of July weekend. Jim was able to come and fix it July 3.

Will not use again . Changed appts 3 times, very expensive. After I payed them I requested a detailed diagnosis of refrigerator repair because it was needed for warranty. Called in twice talked w/ Boris and promised he send one but never got it !
Not happy at all !!!

Superb, highly qualified, knowledgeable & professional service providers.
Jim Aliev diagnosed repaired (water valve replacement & airgap reroute) my Bosch dishwasher, examined & cleaned my Subzero condenser unit & drain tube.
From first contact via phone, timely response & follow through-excellent
Highly recommended

I made the repair appt based on another yelp review. So glad I did. Owner Boris came out to have a look at our near vintage model Miele Diamante. Top notch old world service (which is quite lacking in modern times): Very knowledgable, professional, no nonsense and respectful (right down to wiping his shoes at the door, I didn't even ask)

He gave me some great advice on a number of topics. Regarding preventative maintenance on my appliance: you must run your Miele (and I imagine other machines) at least twice a week to keep it in good working condition. (I was only using it once a week and he surmises it flooded the false bottom which triggered the machine to go a bit berzerk with the lights, not being responsive to button pushing and not turning off). It apparently "reset" itself (and maybe dried out) and worked just fine when he came for his appt.... of course. Doh! He isn't charging me for the visit which I really appreciate.

I would trust, recommend and call him again if there was actually a real repair to be made. He will def have referrals from me should the need arise (from friends with my same Miele obsession (well designed and engineered products. My 25yo vacuum is a Miele too and also never broken down)