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Review Highlights
“Edward has been so helpful and open to helping us on the phone even though it may not have to do with the drain.” in 39 reviews
“Ed can answer any questions that you may have regarding plumbing repair, new installations and maintenance.” in 34 reviews
“They wore shoe covers, were professional and got the job done with a 60 day warranty.” in 3 reviews
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![Photo of Edward S.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Edward S.
*Owner Operated*Senior Discounts*Free Phone Quotes*Residential & Commercial*Excellent Referrals*Insured, Bonded, Licensed, Tractor Services Available. Servicing the entire Santa Clara Valley.
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Overall rating
185 reviews
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- Andy B.San Jose, CA01Sep 28, 2018Updated review
Called Drain Masters, as I have done before, Ed answered live and in person, thumbs up. I told him my problem concerning a closed Kitchen drain that I couldn't unclog myself. Ed said he would be there in 90 mins, came in about 45 minutes. Diagnosed the issue, and had the drain unclogged and working as normal in about 15 mins. Now we can get through the dish pile up. Drain Masters are just straight up good plumbers, they show up and get it done, no BS upset or consultative urgings unless you ask for their opinion. I will be calling them for future needs. Thanks, Drain Masters!
Helpful 0Thanks 0Love this 0Oh no 0Jan 14, 2015Previous reviewDrainMasters came out to unclog my drain, I don't have a clean out. Dave knew exactly how to approach it and what to do. Got it done, no problem, and quickly at a fair price. Clearly knew what he was doing and he was friendly. It felt good to use a local small business. I'll call them again.
- Ms. L.San Jose, CA103103Feb 10, 2021
Thank you Edward and César! These two make a great team. They are responsive, friendly, knowledgeable, professional and respectful! We had a back up in our main line and no (accessible) cleanout. Within 2.5 hours, these two installed a cleanout, snaked the line and restored our plumbing services - ON BUDGET!
I called at least 6 other plumbers, they were either not able to provide the required services or quoted outrageous service fees.
Definitely will keep Drain Master in my contacts and highly recommend them!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Ed S.
Feb 13, 2021
Thank you so much for the wonderful review there’s anything we could do for you in the future please don’t hesitate to call thank you again
- Vicki N.San Jose, CA128Sep 26, 2023
Ed is a seasoned pro, prompt, prepared, and professional. He is not one of those guys who takes advantage of people; far from it. His prices are very fair, and he stands behind this work. When I first moved into this neighborhood, and I had a problem, he could not have been more helpful to a total stranger. Then he found some other stuff I didn't know about and he took care of that and wouldn't charge me.
Not just an excellent neighbor, or professional, every single friend has commented on how the problem was fixed the first time, how he cleaned up everything, how he showed up when he said he was going to, and on and on. I recommend him highly as you can tell.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Ed S.
Sep 26, 2023
Thank you Vicky appreciate the review as you will know anything I could help you with just let me know
- Jan 9, 2023
Having draining issues all around the house with this storm in San Jose. Edward has been so helpful and open to helping us on the phone even though it may not have to do with the drain. Definitely will be calling once this chaotic storm passes!
Helpful 2Thanks 0Love this 1Oh no 0 - Bill A.San Jose, CA04Oct 6, 2022
Edward of Drain Masters installed a new water heater for us ten years ago.
There have been a few problems with this water heater. We called Edward
on those occasions but he wanted to charge us just to look at it. So I decided
to fix them by myself. Luckily it worked out.
We had a home inspection on August 19th, 2022. The inspector said, the
water heater chimney wasn't installed properly, which can be a safety issue.
We called Edward on August 26th for help. He said, he'll come to fix it in a
couple days. But he didn't come and didn't call. We called Edward again later.
He said the same thing again and didn't come. Two weeks passed.
We called Edward during the third week. He said he would come in the late
afternoon on September 9th. But he didn't come and didn't call. We called
him to check. Then he said he's too busy and the weather is too hot to come.
So we asked, why didn't he tell us that before, so we could save our time?
Edward abruptly said, "There're many plumbers in San Jose! Call around! Bye,
bye!" and hung up the phone. We were speechless. Half a month had gone
by in vain.
We have hired other plumbers before but no one acted like Edward. Some
plumbers were really skilled and courteous. Some of them didn't charge just
for coming to look.
This is the first time for me writing a complaint. If you want a plumber you
can rely on over time, I don't think Edward is the right one. To keep your self-esteem healthy, stay away from this man, Edward of Drain Masters.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Ed S.
Oct 8, 2022
Come on man, are you kidding me. The water heater is 10 years old and you are just now complaining over the flu chimney we didn’t install to begin with.
And you’re upset because we didn’t show up to your house because your wife is so mean and arrogant to me over the phone I swear this is a Karen moment for anybody that knows what a Karen is this is what it is - Susan L.CA, CA0165Jul 2, 2023
I love Ed. He helped clear up an outside drain about 3 years ago during the pandemic. My backyard has not flooded since. At that visit, he fixed my dishwasher outlet flute at the kitchen sink for free! I've texted him a few times afterwards, for simple plumbing advice. He is always generous with his time, in his busy schedule, for free. Very recently, I texted a photo of my bathroom shower faucet. He knew right away what type of cartridge I needed to fix the problem. I'm an Ed fan!
Helpful 0Thanks 0Love this 0Oh no 0 - Cindy G.Edenvale, San Jose, CA04Jun 6, 2023
Very fast and responsive. Edward was very respectful and efficient. I would highly recommend Drain Masters to everyone.
Helpful 0Thanks 0Love this 0Oh no 0 - B. G.San Francisco, CA56113Jul 9, 2021
I wouldn't recommend. I was told I'd get an estimate -- that never happened. Instead, I was hit with a $1,300 bill for installing a tub and replacing some valves. It seems way over priced in my opinion.
Also, he removed a huge hole in my bathroom without asking me beforehand. I'm not sure this was necessary or just to make it easier for himself. He told me he "had" to take a hole out of my downstairs neighbor's ceiling to access a pipe, but when she refused, he apparently was still able to do the job (or he didn't do it, I couldn't get a straight answer from him, it was all mumbo jumbo).
Anyway, I'm sure there are more straight forward plumbers out there. I'd keep looking.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Ed S.
Jul 9, 2021
I am so sorry that you are unhappy with the pricing the pricing was very reasonable and quite affordable for what was done as far as getting downstairs to the neighbors ceiling to inspect the waist line for your bathtub which is necessary in most cases to make sure there is not gonna be a problem for a future leaks we highly recommend that still be done not responsible for the condition of the drain trap under the floor practically impossible do you pressured check the drain assembly we had approximately six hours labor plus materials not to mention we actually picked up the bathtub and delivered it inside to an upstairs unit unfortunately you quite don’t understand or comprehend remodeling if you call around and try to get some estimates for what was done you will surely agree the price you were charged was actually lower than that actual cost of the labor that was provided once again so sorry you’re not happy I hope you enjoy your new bathtub and your new home thank you for the wonderful review
- Andrea S.Roseville, CA62013Jul 20, 2021
Edward and his team are wonderful to work with. Very reliable and honest people. Get the job done fast and work with your schedule. I can't recommend them enough and am grateful to have found such a fantastic company to work with for all my plumbing needs! Photo of our most recent project.
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Ed S.
Jul 20, 2021
Thank you so much for the encouraging words we sure did appreciate you giving us a call and helping you out with your project once again thank you from our team
- Sherryl M.CA, CA02May 7, 2023
Ed came to my house in April to clean my sewer main. I have used his services in the past and it is still the most honest, reliable and professional plumbing service company in our area. Ed is very knowledgeable and experienced in all aspects of residential plumbing. He also provides an excellent sewer cleaning service. I have a 1950s home, so the sewer maintenance is very important in these homes. Ed can answer any questions that you may have regarding plumbing repair, new installations and maintenance. I am planning to remodel my bathroom in the future and plan to use Ed for all the plumbing modifications and new plumbing/sewer installations. He is very fair in his pricing and will not over charge you for his services.
Helpful 0Thanks 0Love this 0Oh no 0 - Ken W.San Jose, CA1157Mar 1, 2022
I had Edward of Drain Masters came after Elite Rooter came by and wasn't able to resolve kitchen drainage issue. Elite Rooter told me it needed hydro-jetting and a cleanout to fix the issue. They quoted $2,800 which I wasn't ready to accept. I am not going to say Elite Rooter is a scam because they refunded the cost of first visit after I told them Drain Masters came and fixed the issue. I guess the technician from Elite Rooter lacked the experience and didn't try to troubleshoot issue further.
Back to Drain Masters, they were recommended by someone in Nextdoor. Drain Masters caught my attention because it's a family owned business ran by Edward. Edward personally came out to try fix the issue and he did with a reasonable cost. He knew his trade craft which is important of course!Helpful 1Thanks 0Love this 1Oh no 0