Empres Post Acute Rehabilitation

My aunt became a resident at EmpRes Post Acute Rehabilitation Center in September 2017. The staff at the facility are outstanding. Every employee I've met has been kind, caring, concerned and considerate. The facility is older but the outstanding care and staff makes up for the age of the facility. I would highly recommend a tour of EmpRes Post Acute Rehabilitation if you are looking for a home for a loved one.

This place does not even deserve one star. Maybe for some of the decent staff. If you really care for your loved one looking for care, do NOT choose this place. EmpRes does not watch their patients nor do they know how to manage them. Put yourself in these patients shoes and you would not want to be here either. Beyond disgusted! Falls, bed sores, bruises, you name it. While speaking with a nurse I hear a patient calling for help multiple times and I look over and the poor woman is flailing on the floor practically de-robed, had fallen from bed. I advised the nurse and she looked over and said, "oh, I'll have to get a CNA" and continues her conversation. No CNA's were in sight and 5 other call lights were on with no one being helped. Pure neglect. Don't let the five star reviews from a year ago fool you. Word of mouth is the way to go. Everyone I've spoken to about this facility has been beyond shocked that anyone would leave their loved ones in the hands of these people. Low quality care at a high price.

I have only gone to visit patients here. The staff is always friendly and busy. It is quieter than most and all I can say is that the patients are just comfortable. They dont want for alot because it seems the nurses get to them before that. The staff makes the rooms look like homes. Patients have their own pictures on the walls and some have colored blankets. It even made ME feel at home. Very clean facility too. Empris keep up the good work!

Congratulations to the staff at EmpRes for an amazing Department of Health Survey. Your team work, quality care, and respect for others was inspiring. I appreciate what each of you do everyday for the residents.