Enterprise Rent-A-Car

Branch manager Will and staff member CJ gave us great customer service. Great guys and they will take car of all your car rental needs. Highly recommend going with Enterprise Car Rental when you are in Oakland.

I got booked here for a loaner car from a mechanic, they gave me a whole story about not accepting rentals from dealerships, then when I called BS, they admitted they just don't have any cars. I'd avoid at all costs.

I rented a car for 24 hours and Zaire was excellent. He apologized for the wait, even though it was for less than 5 minutes. No hassle, not pushy about trying to sell me on extra coverage, just took care of business with politeness and speed. The only reason I'm not giving 5 stars is because the car only had one functional speaker (at least that's what it sounded like) and it stopped working after about 2 minutes and never came back on again. Not a big deal for me but if I had a long drive, I would have been disappointed. Other than that, I'm definitely renting from there again since it's so close to my house.

As soon as you walk in, you are greeted by flies. Then, they ignore you and make you wait over 30 minutes even though there is no line. Then, they proceed to joke about the wait time. If you need to rent a car and want decent service, go anywhere BUT here.

Enterprise Rent-A-Car if you guys are trying to rent a car on my suggested be do not show up to the Embarcadero office of Enterprise in Oakland I got the worst service there I would try to steal 200 bucks for me. I never wanted to return it, and I kind of find out there's a drug attic. if I would've known that I wanna get my money but I mean I went through stream in the amount of stress trying to get that money back. It was like pulling teeth. I will never rent a place from there. What I say is beware I will go to another office to another company.

Id like to thank Bertha for a great service and smooth run through of what my options are since I had very little options literally. Very patient and thorough. She did an amazing job to make sure that everything was done correctly and I appreciate her help. Thank you.

Honestly this enterprise location is great. Johnny (the branch manager) did a great job of taking care of me after the location on Broadway failed me at the last minute. The vehicle that I reserved wasn't a car that I felt safe in, and he provided a complimentary upgrade. Biruk is an assistant manager and did an awesome job at properly compensating me since the Broadway location didn't have my reserved vehicle or any vehicle for that matter. As a former Enterprise employee, I was highly impressed with the overall level of professionalism demonstrated by everyone
including (Kayla sp?) who originally checked me into the vehicle. I can tell that they truly value providing exceptional customer service and that's hard to come by nowadays.

A car insurance company set up this rental for me. I have to say that I received very excellent customer service. At first, the car I reserved was given to another customer but Adriana made sure I had a fuel economy car at least as good. Also Biruk made sure I made it home safely when I returned the rental car. Both Adriana and Biruk were extremely professional and really went out of their way to offer excellent customer service. I can see that this can be a demanding job when there are stressed out customers but both Biruk and Adriana know how to do it well and make it look easy!
The guy who cleans the cars also was awesome in giving me a ride home!

Highly recommend this place every time you need Rent-A-Car they have excellent prices they're always friendly anytime I need the car I basically always come here

I've been going to different enterprise locations for a while now and I have to say that this location is my favorite by far. I've had a very good experience, being helped by Biruk, Kayla, and Johnny. They've been extremely helpful and friendly. I will def be coming back to this location for my future rental needs! 100% recommend!

I have a great experience with this location. Just rented here a month a go. Picking and returning the car is quick with no delays. Justin is the best customer service. He was so nice courteous and
helpful. Fast. Easy. I got a fantastic rate from him. You have earn yourself a new loyal customer. Will be my go to rental car in Oakland. Very satisfied with Enterprise.