George Salet Plumbing

I am writing to express my sincere gratitude to Alan B for his exceptional service in resolving my recent issues with my outdoor fire pit.

Alan's professionalism, positive attitude, and willingness to go the extra mile were instrumental in getting everything fixed. I particularly appreciated his helpfulness and detailed explanation of the problem.

His advice on how to prevent future problems will be very valuable moving forward.

Thank you for having such a capable and dedicated employee on your team.

Sincerely,

Joey A. Williams CCAM

George Salet Plumbing is the best!!

A little background. I contacted George Salet Plumbing on Monday to purchase and install a Toto toilet in our condominium at 403 Main St in San Francisco. They set up an appointment for Tuesday to come check out the situation and order the toilet.

The plumber showed up at the beginning of the appointment window on Tuesday, evaluated the situation and said he had the appropriate Toto toilet on his truck. Two hours later, I paid with my Visa and had a new toilet - and had the old toilet taken away.

No ordering a toilet and setting up an installation appointment! All done in less than 24 hours! At a reasonable price!

If there were six stars, I would give them that. Excellent work, very professional and very customer oriented.

Just an update to sing Alan's praises again. He followed up to flush out the Takagi and change out the busted computer board as he said he would do to make sure it's running optimally.
He was guiding another young apprentice, Chase, who wisely following his guidance throughout the process.

David, our tech, is very knowledgeable and was quickly able to diagnose and fix our issues with plumbing. Highly recommend these guys, they were very efficient!

First tech that ever came out was great. Polite, knowledgeable, excellent work.

Next tech was not. Spent a lot of time and still couldn't diagnose where smell in shower drain was coming from. Homeowner found it later in two minutes. Build up of gunk just inside lip of drain. Not sure how this guy missed that.

Third visit, second tech again. Rolls up with such a chip on his shoulder that it prevented him from being able to listen to a woman. Consistently ignored what I was saying because machismo-impaired, asking the same questions over and over that I kept answering. Wouldn't believe me about what the appliance repair person had assessed and diagnosed. Wouldn't believe me about the location of the washer and dryer directly on the opposite side of the wall (kept looking at the ceiling???). When I finally asked why the attitude, he stormed out.

Called dispatch. She seemed not at all surprised. She asked me to leave message for owner, which I did. No call back.

Against my better judgement, called them one more time for one more job. Requested first tech. Lo and behold, he calls out sick the morning after the Niners play in the Super Bowl. Shocking.

Unfortunately this now delays a subsequent bathroom repair project.

Have shared my experience with other house managers in the area to warn them.

Do not recommend.

I have Takagi tankless waterheater that stopped working. The unit displayed an error code that pointed to a possible blower issue. Rather than taking it apart I thought I would go to the Takagi website for a local repair plumber. Called Salet plumbing and was told its no charge to come out to diagnose the problem. So I made the appointment.

Jacob from Salet came out. We went to the waterheater. He asked what was wrong. I said it was displaying an error code. He then pulled out a ipad type tablet and scrolled. He ended up with one saying to look at the blower will be $580 and go from there if is not the problem. This was minutes after arriving. Never even unscrewed the panel to look inside. At that moment, I decided to go back to a traditional waterheater.

So it was free for someone to come out. $580 to pull out a screwdriver.

Our hot water heater's pilot light went out and stayed out (cold showers for a week). I called two other companies before George Salet - one of which just tried to sell me on a new water heater but couldn't tell me why or what the diagnosis was so I thought they were trying to pull a fast one on me (I'm a female homeowner and unfortunately blue collar folks assume I won't understand and don't try to explain their thinking. It sucks.). Several hours of research later, I started pulling out the thermocouple and was ready to make the repair myself (a $25 part, the first guy was going to charge me $495 for, no thanks) but then saw that the entire unit was corroded (the first guy had not pulled out the cover at all so could not have confirmed that). Because of my research, I knew that I did in fact need a new water heater.

I called George Salet plumbing, got a wonderful person named Ryan who came out the next morning and gave me the run down of all my options and priced it out there on an ipad. He was able to come back the same day with my new water heater and installed it the same day. I'm beyond pleased with this great company and would highly recommend them. In fact, I'm going to recommend them to every female homeowner I know because not only did he treat me with respect, he also explained the pros and cons of the 6 and the 12-year warranties, and was exceptionally nice and professional doing it. Thank you so much, Ryan! You've renewed my faith in plumbers!

I had a minor plumbing emergency this morning and John from George Salet plumbing was here within an hour to fix it for me. He was very pleasant, knowledgeable and professional. Price was reasonable and offered a senior discount. I will definitely call George Salet and request John for any further plumbing needs. Very pleased.

Jacob and Danny came for free consultation service at my house.
They analyzed the situation and give me a recommendation, which did not bring income to their business. However, I am going to call George Salet when I need to replace my tankless water in a couple of years. They are young guys, yet very professional and confident. I really like them both.

Recommended by a friend who has used several times over the past few years. Totally positive experience. Friendly phone 1st contact. Appointment set in a reasonable time and repair scheduled. Jose and another gentleman came the 1st time to assess the situation and provide a quote (very reasonable!). The part was ordered and the next appointment, Jose came alone and worked on the water heater, fully cleaning the inside control area and changing out the defective part. Service was friendly, efficient and very reasonable, especially considering the repair took a bit more time than originally estimated. Despite that, they stuck to the original price quote.

Fair, efficient, honest - Definitely going to be my "go to" plumbers for future needs.

I asked for an ball park estimate on a new water heater, since mine is on the older side, and Jose took the extra time to pull up a few estimates for me and give me an idea of some options for the future.

A+ experience. Could not have asked for better. (A thank you to my friend Jean AT for the solid recommendation!)