Got Watts Electric Solar & HVAC

I finally jumped onto the Solar bandwagon. Although solar customers got better incentives for selling extra solar energy back to PG&E under NEM 2.0 in California (before April 2023), we wanted solar to have battery backup in the case of an outage. Our neighborhood has had numerous blackouts over the past few years, and with a young toddler at home it's extra inconvenient. To add insult to injury, PG&E is the inly game in town and electricity costs seem to always go up. Solar helps defray the electricity cost while charging up a backup battery for your house.

I chose Got Watts from a coworker's referral. There are tons of Solar Companies out there and lots of horror stories. My coworker is an extremely thorough engineer so I trusted his rec. I went with a 10-panel (4 kw) system with Tesla Powerwall 3 battery. The entire project took about 2 months to plan, engineer, secure permits and maybe 3 part-time days to install, commission, and startup. Got Watts deserve 5 stars as the managed the entire process and communicated throughout the process. Their crews were professional and did excellent work.

Specific Shoutouts:

1. Samantha is the first point of contact to size and price out your system. She used your annual PG&E statement and Google Earth to calculate number of panels and optimum placement of panels based on solar radiation patterns specific to your home.

2. Chris came out a few days later and used a cool drone to scan the roof and to examine the location of the electric panels, breakers, and garage layout. The position of the Powerwall Battery and Gateway were determines.

3. Mallory was the permit specialist and communication contact who also helped with scheduling. They handle ALL the paperwork and approvals - you just make sure to write checks for each milestone.

4. After two months or so, installation day arrived. They sent a 3-person roofing crew (led by Justin?) and later two electricians (Alex and Dan?). In about 6 hours the panels, gateway, battery, and steel conduit and connections were all done. The mostly worked outside and in the garage, and had to access our attic for some connections. Power outage was near the end and only lasted an hour or so.

5. Alex came back the same week and spent another 2-3 hours finishing up the wiring.

6. Finally, Marc came out the following week to commission, configure, and startup the system. We also managed to get our City Inspector scheduled same day to review and approve the system. Startup had some hiccups due to IT issues but Marc managed to fix it with Tesla Customer Support. The whole process took maybe 4 hours.

Highly recommend Got Watts for Solar. It is an investment but for me, the peace-of-mind to have power during blackout and brownouts is worth it, and I'm not 100% confident PG&E will get better. Its also nice to see our future electric bills drop. The payback period will vary - maybe 8 years or so which isn't too bad considering the battery is supposed to last 20 years and the panels maybe 25 years.

I just had a terrific experience with Got Watts Comfort Specialist Eric Schaefer.

With my 20 year-old HVAC system approaching the end of its life, I decided to look into heat pumps for my replacement. Eric assessed my house and explained the technology and advantages of heat pumps. He was very knowledgeable and was able to communicate effectively. There was no pressure to "sign up today" (looking at you Service Champions ).

When it's time to have a new HVAC installed, I'll be calling the great company Got Watts.

Got Watts installed solar panels on my roof in 2022 and I decided to add batteries in 2024. I called Sam Moore and she informed me that Got Watts was now certified to install Tesla batteries and that is what she recommended. Based on my electric usage, she recommended two Tesla batteries. A month later, Danny and Brian did a great job installing the new batteries and showing me how to use the Tesla app for the new batteries. Then Marc reviewed the install and coordinated the inspection with the city of Oakland. Marc also reviewed the Tesla app and made some changes to some of the default setting, which enhanced my understanding of the Tesla app.
Everyone I interacted with was professional and knowledgeable. The work is first class. I highly recommend Got Watts.

Great company, I can't say anything negative about them. I've used them twice so far to install my whole house fan and solar. Clean installation and had no issues. I would highly recommend this company to anyone.

Our solar panels (18 400-watt REC panels & 2 Enphase batteries) went live today and we couldn't be happier. Got Watts Electric did an amazing job from start to finish. Incredible customer service and their staff know their products and systems. I highly recommend them and would use them again in a heartbeat.

Two technicians, Brian and Brooke did a wonderful job installed Tesla wall connector very efficiently and kept me informed. Cleaned working area after job. Very professional and polite during this installation process.

We have a 20 panel system from Got Watts. They put the panels in the shade. As a result, it produces about 2.5 kw a day from November to March. Which is nothing.

We complained, they offered to wash the panels.

The inverter needed to reset. Rather than explain how to do it, they said to contact the manufacturer. "We install them, we don't support it after installation."

We found YouTube video showed us how to reset it in about 3 min. So they couldn't even be bothered to do that.

In other words, after sales support from them is YouTube videos made by someone else.

Unsurprisingly, the owner complained that with NEM 3.0, he thought his business would go under.

Probably better to go somewhere else if you want any sort of support or maintenance.

We just finished our 27 panel (11kW), two battery (10kW), solar implementation in Alameda, CA with Got Watts Electric. Our experience with them from the sales cycle, through design, permitting, installation and operational status has been first rate. After our experience with Tesla Solar, Got Watts was a breath of fresh air and they clearly knew what they were doing, even working with our local utility, Alameda Municipal Power (AMP).

The team, including Sam, Mallory, Dani, Marc, Justin, and Tyler, were professionals in every sense of the word and we are very pleased with the final result. I would not hesitate to work with them again and very much recommend.

Working with Gott Watts was one of the best decisions we have made since purchasing our house and deciding to add solar and a battery system. Every person we have worked with at the company has been so knowledgeable and provided exceptional customer service. Good communication is something that is hard to find in a company these days, and the Gott Watts team has been so communicative during this whole project. I knew when they were coming to do work, had timely follow-ups, and confirmed when work was going to be happening. They were agile and accommodated to our needs since my husband and I both have busy work schedules. We elected to do some additional inside electrical work, and Got Watts scheduled that and had great competitive pricing. I can't speak highly enough of the whole crew. A big thank you to the whole team.

Lindsey, Mallory, Sam, for all of the coordination and paperwork. Daniel, Brian, and Taylor for the electrical work and system install. The rooftop crew for the work done to get the posts drilled, conduit run, and panels set. Marc for making sure the system was ready for inspection and for the time he took to get it running and teaching us the system ins and outs. We plan on using Got Watts for any electrical, solar, and HVAC projects from now on.

Retiring after 43 years in the construction/enginering business, I have been very impressed and extremely pleased that I chose Got Watts to upgrade my solar system with a battery that will allow me to store excess power my existing array generates.
Everyone that I dealt with, from my initial contact to my completed project individuals were very knowledgeable and helpful.
The system is much more complex than I expected. Dan and his co-worker did a nice clean and well laid out installation of a fairly complex project. They made every move count.
I highly recommend Got Watts for any electrical, HVAC or solar needs you might have.
Tom T.