Hiel Cafe

Ordered the soufflé pancake and it was exactly what I wanted! Heavy on the whip cream and plenty of fruits to go with it. Paired with their oat milk latte and it was a perfect breakfast! The cafe itself has plenty of room inside where I was able to work for a bit. Highly recommend when you're in the New West/Burnaby area looking for a local coffee spot!

FROM HIEL CAFE TO HELL CAFE!

Was gona leave a 5 star but not anymore
since they dont respect their customers like they used to, so for now you earned your self a twinkle little star. I and my family been regular customers for years but they're attitude changed. Let me show you why... They don't greet you when you walk in or out the door like they used to, the only ones greeting you now are the crickets in the back. The new asian girls they hired seem to be very spoiled with no manners. When you ask a question or ask for help you get short rude mechanical robot answers. Lately they been acting very weird and strange as they watch us through the side window as if we came in to steal their cheesecake or walk past our table when we play chess giving us dirty looks and when we look back they pretend they dont see you. The atmosphere use to be great in the past but now this cafe turned into a circus freak show. Both their attitude and business is rotting and my review wont stop here, Im also making a youtube video recomending people not to come here, so stay tuned folks! Many other people have also been treated like poop and complained about the extra low quality service they got. This place need's to learn how to shine their customers shoes and treat them like fine gold, otherwise will have a whole lot of angry, unhappy people on their hands.

HIEL Café

The Soufflé Pancake $16.50
Prawn & Smoked Salmon Sandwich $12.50

Review: I think this is a really solid café! Since 2020, I've been seeing this place all over TikTok and have been dying to go! Luckily, I was able to have the chance to go visit recently!

I would like to start off with the soufflé pancake which is what this café went viral for! The dish includes two HUGE fluffy pancakes which is topped off with a delicious sweet whipped cream and fruit! I would like to note that this soufflé pancake has a very "eggy" taste which is unlike any other pancakes that I've had. I do really enjoy the taste of egg yolks so it was very tasty for me nevertheless! The whipped cream was the perfect sweetness and texture as well!

As for the sandwich, I was pleasantly surprised! I usually hate sandwiches and salad but this was very different! I love how the sandwich was stuffed with huge juicy jumbo prawns and smoked salmon I think their choice of cheese wasn't the most ideal as it was a bit strong and overpowered the prawn and smoked salmon taste. I would've liked if a milder cheese like mozzarella was used!!

Overall, I would definitely come again and I would love to try all the different flavours of soufflé pancakes that are offered on the menu! I would like to point out though that the ambience and vibe of the café wasn't as cute and aesthetic as I would have hoped

Rating: 8.5/10

Greeted warmly by the front counter staff as we perused the menu. Wife orders the croissant french toast and I the waffle brunch. We also got a couple drinks I forgot what wifey ordered but I got a latte.

They give you a buzzer to retrieve your order when it is completed. Wife's croissant french toast first bite was good it was filled with banana and strawberries but as you go along and eat more the sweeter your mouth gets. Good for those with a sweet tooth.

My waffle brunch came with waffle, smokie sausage m, fried sunny side egg and a mini bowl salad of sliced cucumber, tomatoes, avocado topped with sprouts. The waffle itself very fluffy though I wish the exterior was crispy. The sausage was a sausage nothing special, they score it crisscross on the top and it was cooked well. The salad, I think had a dressing on it which I think Gave it an odd taste. It wasn't gross nor was it good just every bite I was wondering what is that odd flavor.

Over all decent cafe. Good if you're local and nearby but I won't make a special trip just to go.

This is a dish worth indulging for every week. What more can you ask for, rich and tasty cream, fresh garnishes, and a light, ethereal souffle pancake, and it's freaking huge. Glad to wait 20 minutes for an amazing dessert meal made to order while we take in some amazing espresso drinks.

The location is suprisingly big, easy to get to with plenty of free parking. And the friendly charm of the staff is just icing on the cake.

Updated my review - I'm not sure how to quote the previous one. We came on a Saturday and had a chance to try their waffles and soufflé pancakes as a family. They take a long time to cook - often 25 min or more - but dang it a worth it.

Oreo waffles
Strawberry waffles
Crème brûlée soufflé

These three were all amazing. Huge dishes and I had the crème brûlée. The flavor is AMAZING. Rich, sweet but not too sweet, very fluffy, light. I would have them again in a heartbeat. I almost don't feel like telling others but this place is the bomb for sure.

Always good service, drinks and food here. I'm especially loving the beetroot latte for Valentine's Day.

I visited Hiel Cafe to meet up with a friend I haven't seen in a while.

The decorations are cute and their customers are pretty quiet that afternoon, even though the cafe was almost full. I actually prefer that over being in a loud space.

We got some warm drinks, and they were reasonably priced. Our drinks came at a decent amount of time, even with a line up. I really enjoyed my London fog and the cookie was so cute!!

The washroom is just outside of the cafe. Service is friendly. I'll come back again!

Love coming here on a rainy day, perfect ambiance. Big windows for natural light, plants galore, and classic cafe music. The staff are all super polite. Everything off the menu has been fresh and flavourful. Personally, I recommend the salmon poke bowl, and the caramel brûlée soufflé pancake (SO FLUFFY.. one of their signature dishes!).

I loved everything here! The mood was so nice: the noise level was low with relaxing music, and the space is open and just effortlessly pretty (and it's on the corner so there are two walls of windows, yay for natural light). The seating inside looked pretty comfortable, but I chose to sit at one of their two outdoor tables. Although their patio space is elevated away from the sidewalk so you have space, and their chairs are also comfortable, the ambiance just isn't as pleasing as it is inside because the block isn't the most scenic and it's missing the music, but I'll always choose outdoor seating and still enjoyed it out there!
The people were so nice. I took a while to decide what I wanted and had a few questions about the drinks, and the barista was very sweet and patient. When I went back inside to bring my plates in before leaving, both of the baristas thanked me enthusiastically. They bring the food and drink to your table, and mine came out pretty quickly.
I got the Veggies and Brie Panini, a slice of Red Velvet Cake, and an Einspänner. I'm usually more inclined towards tea and with so many tea drinks, it was a tough choice, but the Einspänner called to me and it was very nice! The sweet cream layer was very rich but the drink as a whole wasn't too heavy and the sweetness to the cream was just a light touch to smooth everything out. Kind of a unique drink and I'd highly recommend it! The panini was also very good and a little bit different from the veggie paninis I usually get because it had fresh veggies instead of roasted, but I thought the crunch and brightness was nice. I really liked the herbiness of the sandwich. Also the dressing they used on the side salad was so good, it was kind of similar to the ginger dressing you get on the side salads you get at lots of Japanese restaurants, but more complex. The cake was a delicious way to end the meal! The cake was super fluffy and the cream cheese frosting wasn't too sweet. Everything was very nicely presented but I thought the cake was especially pretty. The prices are reasonable for the portion sizes (which are neither particularly big or small) and the high quality.

I came here twice already! The first time my husband and I ordered a matcha latte (remember to ask them NOT to put sugar....it was quite sweet in terms of matcha latte!), soufflé pancakes abs croissant French toast. The soufflé pancakes were amazing!!! Two pancakes were in a dish. Very fluffy and soft and tasty!! The cafe also gave a lot of fruits. Indeed two people could share the soufflé pancakes but we also ordered the croissant French toast. We were quite stuffed by the time we finished both dishes. the croissant French toast was great as well!! We rarely saw cafes or restaurants would make croissants as French toast. It meant they soaked the croissants into egg mixtures abs pan fried them like the regular French toast.

We ordered regular breakfasts - croissant sandwich (with ham and egg) and brunch waffles (egg, smokey and cheesy sausage, salad with avocado, tomatoes and cucumbers, and waffles with maple syrup). The quality of all these food was okay but we could have these better somewhere else (at other western restaurants).

Overall, everything is good. But I highly recommend trying their soufflé pancakes. That's their signature dish here!!

They have a small parking lot right next to the building. Free for half an hour. If you do dine in, you can park on the streets. Lots of free street parking in the neighbourhood.

Customer service was good. Pricing was reasonable. I would definitely want to come back for the soufflé pancakes.