High Street Bridge Self Storage

DANIELLE IS AWESOME !!! I have had my storage space for several years, and stumble in there on odd days and at irregular hours, and Danielle is the person who is always there to collect my rent. She is amazing! Completely professional, but also friendly and warm. And the facility itself is definitely safe and secure and gets my highest recommendation.

Admittedly, nobody should get all mushy or sentimental over a storage facility. But Danielle definitely elevated the transaction beyond the norm. She offers a warm, personal experience, and the brief interaction elevates the ritual of paying the rent on your storage space to almost a social event that leaves you glowing for the rest of the day.

USE TO BE A GOOD STORAGE PLACE BUT....LOOK AT DATES OF REVIEW-OLD!
Do you wonder how the reviews on Yelp look like thesis on how great this place is? How old are these reviews? It USED to be trust worthy but now- I don't think so. I am sure the owner will promptly respond to this review and say whatever he needs to. If you are like me and depend on auto pay- good luck. Yes, the place is clean- it should be. Friendly staff is a good thing- then they are not. Yes, the names of walk ways are of streets in Alameda- how cute. Yes, they give free locks. THEN they ding your account for late charges even on auto pay because for some reason it does not go through- three times for me. I even had a bank employee, on a three way call, helped straighten out the information needed for an auto pay arrangement. I also put it on a credit card. It was finally arranged, so I thought. I left the country for three months only to find out the payments were not made and my unit was going to auction within a week! Deal breaker! I went to pay and rescued my precious pictures/stuff and all is well. Admin said they sent emails but upon review in front of them, (all mails, spam, etc.) no emails. They said they do not know what happened but I was charged $29 each attempt and ended up $200+ on service charge just this time around. Deal breaker! I MOVED OUT ASAP to a storage place just down the street... so clean it looks high tech and very busy with tenants. High Street storage, not so much. Don't be easily impressed.

This is the best storage place around. Friendly staff. Sheri is the best, top-notch
. I've used this storage for 17 years total time. Clean, professional, well kept. I can't begin to think of another place to use for storage.

Highest praise and gratitude for two wonderful employees, and high praise for the facility itself.
Rick helped me so much when I got sick and couldn't finish moving out by closing time, and refused to accept one penny of money from me in payment. It means so much more than just the help with the work in this age of nastiness in our country. THANK YOU, RICK!
And more thanks to Jessica, who also was so generous with her help and her time, and helped the reputation of High Street Bridge Storage.
THANK YOU, JESSICA!
We also have praise for the fair pricing and superior facilities. At our other, outdoor storage units, rodents got in, and there were ... bad, bad consequences. NOT here!

Fast response, clean facility, and Shari is on top of everything. Have been with them for 3 years and happy to recommend them

This place is the absolute best. Sherry and her team go above and beyond for you. They made moving from the East Coast to the West Coast a breeze. They allowed me to send my stuff there and they moved it into my storage unit at no extra cost! This is not something they normally offer, but I was in a real jam and they helped me out. I wanted to send a few small items via UPS and as long as they weighed less than 25 pounds they took them. They allowed me to sign all my papers online and I was also able to checkout using a mover as long as they attested the unit was empty. Their customer service is amazing, all the women that work there take their time explaining everything to you. Nothing seems to be a bother. They are such lovely people, I'd definitely recommend them.

I've been renting a unit here since June and it's been great! No issues, great friendly staff, and easy communication. My stuff did collect dust, but I was warned beforehand about the location of my unit and the proximity of the entrance. All of my stuff was protected in plastic so I don't mind a little dust. Overall would definitely recommend!

Best self-Storage in Oakland. A little pricier than other places, but well worth it for the longer hours, sweet staff, and availability of carts for convenient loading and unloading from the parking bay. They were also immediately responsive with COVID-19 precautions, initially only letting one customer into the facility at a time (though they have now returned to more regular operations on that front).

MULTIPLE break-ins to my unit. No record despite having video cameras. They were friendly and highly recommended by a company that was excellent to work with (and also highly recommended) when I moved in. Tremendously disappointing.

Edit after the below reply: Also when I reported the fourth(?) or so break-in I was told that someone from corporate would contact me directly, and instead only received the below online denial. Further, at one point they said they could provide me with a record of all the times my unit had been accessed within the past week or so by the end of the day, then rescinded, pushed the length of time back, and rather than giving me a record of the times it had been accessed (per their security/alarm system), provided me with video records. It seems highly plausible to me they could have been covering up other times the unit had been opened and only informing me of the ones that were actually me/that they had video evidence of. Items stolen, pages torn out of a book.

I am just so impressed by the quality of service, space, safety, cleanliness and ease working with this company. I stored my stuff for almost a year. Had to come in and out several times. Super kind staff and professional.
At one point, I lost my key (because my keys and wallet were stolen in another part of Oakland). They broke the lock for no charge within 15 minutes of the request.

I will definitely use this service if I am ever in need of a storage again.

Thank you guys!