Hotel X Toronto

First I would like to say as a hotel this place is first class and hit the marks for attention to detail. I booked a massage for my fiancé at the spa and she absolutely loved it!
Now to the negative. The restaurants and rooftop bar. Having spent over 600 US dollars to stay 1 night it's really disappointing to be told that every restaurant was fully booked. This happened at both restaurants and the bar after the concert. We could clearly see there was plenty of empty tables and room for us. It made for an extremely awkward time just trying to enjoy the hotels establishments. We had to pull the we are staying here card in order to get into these restaurants or we would have been turned away! Word of advice. Book half the tables and leave the other half for walk ins and waiting list. I'm sure waiting for a table when you have a room is not a big deal to most. Being turned away is absolutely unacceptable. I understand Toronto is a big city and like to appeal to the rich but I can honestly say I have never been turned away from some of the nicest restaurants in manhattan. Just saying.

OMG, this hotel experience far exceeded my expectations. My family of 4 stayed at the Hotel X Toronto by Library Hotel Collection for 4 nights in June 2024. Every element of the experience - front desk staff, concierge services, quality of the room & view, amenities, housekeeping, shuttle service, pool reservations, etc. was spectacular. This hotel experience restored my faith in the service industry, and I would absolutely recommend people to give this hotel a try if you're staying in Toronto.

Highlights:
- Front desk staff goes above and beyond. Francisco, in particular, became my best friend, and it was such a joy to speak with him whenever we had a question or request. He never seemed annoyed even though we had a lot of questions initially.
- The quality of the room was the best one could expect. And the views of downtown are breathtaking.
- The shuttle service was a game changer. The hotel provides shuttle service to anywhere with 5 km (you have to reserve the shuttle ahead of time), and since the hotel isn't smack in the middle of downtown, it really helped us get a head start on the day and bypass either a 30 minute walk or an Uber to get into town.

I could go on and on, but try it for yourself. I can't stop sharing about this hotel.

Horrible service. Staff was very good at ignoring. They advertise multiple bars and restaurants within the hotel, most of which were closed or you needed a reservation.... EVEN to get a drink at the bar when and if they acknowledged you. Room service for 4 beers took over an hour. The elevators were a forever long wait the entire day and the stairs were marked private for employees only. Our room was $500 but we still had to pay $35 to park our car, in which they never gave us a ticket to exit in the morning.

DON'T WASTE YOUR MONEY HERE!

This review is strictly for their banquel hall experience. Went to a company event that was held here. Their service team from front desk reception and everyone whom i encountered was EXCELLENT! The space is really nice I can feel the luxury from right when entering and the service A+++. Very nice and modern. Would book a night here to stay in the future. A+++

*This review is strictly a wedding review*

I've been to 4 weddings this summer, and this venue was the best out of all of them. It's located near the harbourfront right next to Ontario Place and the ceremony took place on the 4th floor right on the rooftop terrace overlooking Lake Ontario.

Cockatil hour was by far the best at this place. The servers kept coming out with full platters of food and the bartenders were super friendly. The drinks were also nicely mixed.

Heirloom beet salad: I gotta be honest. While it looked really pretty from a presentation standpoint, this salad just didn't have enough dressing. I did my best to mix everything together to get a harmonious bite but the greens were still dry on the end of every bite.

Truffle gnudi: Really tasty but super rich and salty (almost too rich!) LOL. I tried to help my gf polish off hers but the richness piles on quick. Had to take a break in between bites to just let the flavours marinate in my mouth.

Beef tenderloin: The beef was perfectly cooked medium rare. The meat cut super smooth just like butter and gravy was a nice touch.

Yuzu meringue pie: Great dessert. Sharp citrus of the yuzu balanced out by the sweetness of the meringue and tart shell. Really pretty presentation.

The reception bar was twice as impressive as the outdoor bar during cocktail hour and the bartenders were hilarious but also mega talented.

My ONE gripe with the whole event would be the ventilation in the reception/dining area which was in the crystal room on the hotel's first floor. While it was certainly beautiful, there was no air conditioning or ventilation whatsoever (I'm not sure if it was just not working that day or if they just don't blow air into that room). Anyways, my gf and I were sat next to the side door and eventually one of the managers came around to open it so that fresh air could blow through but until that point, all of us were boiling because the sun was shining down fully through the transparent glass exterior of the room and it was a 33-35 C day. As soon as the side door was opened, all the guests started applauding loudly lol.

Oh yea, and they need to invest in better speakers for weddings as well. The speakers that they provided just kept crackling and crackling with static every 5 words LOL. But this is easily remedied.

All in all, this venue is spectacular for weddings.

I stayed here while in Toronto for a business trip. The hotel was beautifully decorated and had spacious conference rooms. The staff was very helpful in setting up the various rooms for our meetings and took care of all the technical connections.

The rooms were small and cozy. From my room, I had a gorgeous view of downtown Toronto, with Lake Ontario in the distance.

They have a rooftop bar and lounge, where we went to unwind at the end of our busy day. Full bar, great music, and room for dancing.

WOW. Love this 5 star hotel. It has so much to offer. There is a roof top heated pool, spa (extra charge), swimming pool, tennis court, a gym and much more. I was staying in their junior one bedroom suite. It was a corner suite and it had a spectacular view (you can see the CN Tower and the Water/ Ontario Place). I loved it.
The suite has its own master bathroom (shower and tub) along with a separate half bathroom, a working office area and a living room. The room cleaning here was top notch. Everything looked very nice and clean. Internet was working great. Staff were helpful. They restocked everything during room cleaning. The hotel has two restaurants. I went to Roses and I found the food meh. I will need to try the other restaurant another time. The hotel is out of nowhere or not centrally located in downtown. However, it is very close to the highway making travelling onto/getting to the highway a lot faster or easier.

Note that this hotel only has one entrance. The side entrance doors are locked.

My favorite is that this hotel doesn't give their guests cheap shampoo, lotion or soap. They provide l'occitane branded soap, shampoo and conditioner.

Thumbs up to this hotel. My stay was very enjoyable and pleasant.

This is a great hotel. Luxurious with beautiful views of Toronto and Lake Ontario. The staff is amazing - Jarret at the rooftop bar, Quincy serving poolside and Caitlyn at Valerie were fantastic. The rooftop pool is gorgeous and the staff will extend your slot if they can..and the water is warm. Highly recommend for comfort and proximity to Budweiser Stage! Especially Quincy!

Great modern hotel. Lots of great amenities. Booked this hotel after our holidays in Iceland. A quick stopover in Toronto before heading home. I wanted to view the city and be near downtown. It was pricey but worth it for view & rooftop pool. We stayed for 3 nights. Only really used the rooftop pool, which was amazing had it to myself several times. I wish I had running shoes to use the gym. Our room was clean, spacious bathroom, had a desk, seating area, king size bed was comfy and amazing views. Our reservation included free self underground parking. Staff was very friendly and helpful. Other notables: had a art gallery, a library and rooftop bar and restaurant, also had an arcade while we were there, which my husband enjoyed. It was my husband's 50th birthday, was a nice treat in our room. I liked the location, near highway near downtown, 20 minutes to airport. Overall, great hotel.

Two friends recently got married here and it's also where we stayed for their wedding weekend. While the location is a little far from the hustle and bustle of the city, the rooms have some great views, the service was stellar, and overall, it provided a pleasant escape!

We arrived at 11:00 am the day of check-in and were SO thankful they let us in our room early. From the get go, service was on point. Throughout the entire check-in process, there was always someone by our side, and the bellhop graciously walked us through all of our room amenities, like the Nespresso coffeemaker, and had ice sent to our room right away because I was in need. Throughout the weekend, no request was too small.

Our room was located on the 15th floor and had an amazing view at sunset. Besides that, the bed was very comfy, bathroom large, and it had all the amenities that we needed. The shower pressure was especially remarkable as was...

THE GYM. I wasn't really on vacation to workout, but couldn't resist visiting the gym which was so beautiful! It had all the equipment you could possibly want and it all seemed fairly new. The two indoor tennis courts were BEAUTIFUL. I immediately regretted not bringing my racket. For $20, you could also take part in any of the group fitness classes which included yoga and a HIIT class.

We tried room service one night which took awhile, but our burger was tasty. We also went to Maxx's for breakfast one morning which again, took a longggg time, but the food was good. It was our first trip away since having our baby, so we also added on the "Romantic Rendezvous" champagne and chocolate covered strawberry option and they were seriously some of the best chocolate covered strawberries I've ever had. All of this doesn't come cheap, but with the exchange rate, it wasn't too bad.

The wedding itself was so pretty! I would definitely encourage anyone looking into getting married in Toronto to consider Hotel X. As a guest, it was so convenient to stay where the wedding was taking place, especially in the middle of winter.

All in all, I really can't complain about our stay and would definitely look into staying here again if I'm ever in Toronto.