Kirei Cleaning

We were in the midst of finding a new cleaning company to clean our apartment, and based on all these yelp reviews,decided to try them out. We are very picky - and have gone though a few others that weren't detailed enough. We crossed our fingers for this one!

Julios team arrived punctually and got right to work. They were kind, efficient, professional, and detailed. Also very reasonably priced considering they bring all of their own supplies. This incuded eco-friendly cleaning products! :) I am definately using them again and reccomend Kirei Cleaning to anyone looking for a 5 star cleaning company!

Erika and Andrea did an excellent job cleaning my place. They did everything I asked and more. I will definitely ask for them again.

Jannette and Andrea are Best... They did an amazing job. My second time using this team at Kirei and I will be back.
thank you

Got a move out service done from them recently but was disappointed by the level of service. They mostly cleaned the things that were in plain sight if you're doing a cursory scroll of the apartment but left lot of cobwebs and dust near the corners. Earlier, they mentioned it takes 3 hours but they came late and left little earlier.

Wouldn't recommend them for move out unless your landlord have eyesight issues.

I've never had to write a negative review until now, but my recent experience with their move-out cleaning service and my subsequent attempt to address the issue with them were completely unacceptable. I feel compelled to share my experience.

Based on my research prior to booking, I understood that professional move-out cleaning should encompass a thorough cleaning of every nook and cranny in your home or apartment. This typically includes sanitizing high-traffic surfaces in the bathrooms and kitchen, cleaning all windows, deep cleaning cabinets, drawers, countertops, and appliances. All with the end goal of smooth move-out inspection and transition.

However, the cleaning team missed an entire cabinet, which was left in the same condition as when we vacated (see pic 1). They also neglected to clean the interior windows, the patio door, and even the balcony (see pic 2). These areas are considered accessible per strata bylaws therefore must be cleaned before moving out.

We paid a premium for their carpet steam cleaning service, but the results were disappointing. Not only were there dust and dirt left in the corners of the room, but they were also visibly present on the front surface of the carpets (see pic 3).

When we messaged them to raise this issue, their response was shockingly dismissive: "place in unlivable condition, 7 garbage bags, no touch-ups." They even attached a photo from their cleaning, apparently thinking it justified their poor job. It's important to note that their services were paid by the hour, not by the amount of garbage bags used throughout the cleaning -- which summed up to an excessive $600 + tips for 3 hours of cleaning.

At the very least, they should consider removing the line "No matter the type of building or business, or size of the mess, we can help" from their website because apparently, handling 7 garbage bags for a move-out cleaning is beyond their capabilities. I also need to mention that they've left the garbage bags inside the unit -- and I was the one who at the end had to dispose of them myself.

Lastly, all of these were contained in the kitchen area and by no means rendered the place unlivable. I've attached the picture they sent us when they referred to our place as "unlivable" (see pic 4), allowing you to judge for yourself if that's truly the case. Also, this issue has nothing to do with the poor steam carpet cleaning and their overall lack of attention to detail in other parts of the unit. We're absolutely displeased with their horrible communication and apparent lack of concern.

In the end, we booked another cleaning company that did a far superior job at a fraction of the price, leaving us satisfied. For these reasons, I cannot, in good conscience, give them more than 1 star. We aren't happy. They've left us with more frustration than cleanliness, and my money would have been better spent elsewhere.

The Kirei team includes kind people, who are skilled at keeping our home clean on a weekly basis and we are grateful for their help

We used Kirei for our move-out clean as our realtor recommended them to us. We were thrilled with the quality of their work it was excellent. We are so
pleased knowing we are leaving our condo sparkling clean for the new owner.

I would highly recommend Kirei.

Carlos did a great job with the carpet cleaning for our property. He was on-time, courteous, professional, and cleaned up after the job. Scheduling and quoting process with Diana was easy and efficient as well.

Overall a very good experience.

I requested a move in cleaning from the team and I just wanted to share that the team was very accommodating and did a great job! Thanks so much! My new place felt 100 times better afterwards. I would absolutely use them again. In addition, their time estimate was spot on and the total cost was extremely budget friendly!

Antonia and Jannette cleaned my condo yesterday. I moved in on Friday and the place was left very dirty. I provided them a list and they did everything. It was a deep clean and they were here for four hours (I thought it would take more time). They arrived on-time and are experts on cleaning and very professional and friendly. I am so happy

In addition, a shout out to Julio for his very timely texts and squeezing me in and this was done during his time away from the office enjoying Canada Day.

Thanks so much to all of you. I highly recommend these two ladies and company for all of your cleaning needs. Charmaine

We requested move-in cleaning from them reading the reviews. Our normal cleaner does a better job in an hour than they did in 4 hours.

I called them again and they came for a second cleaning. They did a better job after I pointed to the dirty areas. Overall it was a hassle. I do not recommend.