KoxFix Solutions

Contacted Knox based on reviews here. I have a Keurig in my GE refrigerator and it stopped working.

Visit #1 - Feb 2 - paid $70 for visit. Two days later, it wasn't working again.

Visit #2 - Feb 8 - paid $130 for more work. Didn't solve problem. Offered $60 if I didn't want to replace parts but gave me a quote of $809 for repays and parts.

Feb 21 - I message to say please fix. Response is they need to order parts. Said ok - order them.

March 8 - I followed up because in two weeks there was no response.

March 15 - followed up and I was told they were preparing an estimate (they already had) - I said order parts

April 10 - followed up again - asked of he ordered parts, he sends another estimate, same as before

April 14 - I ask to please order parts

Followed up on
April 18, 21, 25, 30
June 10

Still no response. Pictures attached.

Filing with licensing and Better Business Bureau next.

Alex was very quick, efficient, and able to fix our broken freezer the same day we contacted him.
I have no idea how he was able to get behind the refrigerator but he pulled off a miracle.
We will absolutely contact Alex again if we have any issues with any kitchen appliances.

Got the refrigerator fixed quickly at a reasonable price! They even assisted me on another project.

Alex fixed a leak from one of the plastic tubes on the back of our GE refrigerator and also ensured our water dispenser and ice making machine were working. After he completed the work, one of our internal plastic tubes had a crimp and started a small leak. He returned and also sliced off the damaged section of the tube and reconnected. The refrigerator has been operating like new and thanks to Alex for making several trips to make sure the problems were corrected. I would recommend KoxFix Solutions for any future repairs.

Main element of my Thermador microwave oven went nuts. I called KoxFix and Alex showed up promptly and identified the issue. Part had to be ordered, so he had to come back on the next day.

Thermador does not make it any easy to service. I watched how much work was needed, you have to pull half way out the regular oven that lays below the microwave and then you can detach the microwave so as to reach for the side of it where the main element had to be replaced.

I am happy with the service. Price was fair and the service was perfect. I will have no doubt to call him again if I need other work.

Alex helped me with replacing the heating element for our Dryer.

Alex was -
1. Super Professional
2. Easy to communicate with.
3. Provided clear information, advice and a great estimate (cheaper than atleast 2 other people I spoke with)
4. Arrived on time and completed the required work
5. Reviewed the work with me

I recommend Alex to anyone who has any appliance issues

Very professional, he cares about the quality of his work and did the job well and promptly.
His prices are reasonable, I highly recommend his services.

Quickly diagnosed my problem with the dishwasher. Fixed it 15 mins. Came on time. They were the lowest priced quote I got.

Fast efficient service by a cute guy! Very friendly as well! Prices very affordable as well!

My washer drain was clogged, and KoxFix Solutions had great availability, fast responses to messages, and good quality work.