Magnet Appliance Repair

Fast response time! Sergey was very knowledgeable, efficient, and thorough. He was able to order parts for my front load washer repair and fix it all within a few days after contacting Magnet Appliance repair. If we ever need appliance repairs in the future we definitely will contact Magnet repair. Thanks Sergey!

Sergey was so professional and helpful, gave an honest recommendation on how to fix our malfunctioning and older built-in fridge and several options based on what our future plans were. I trusted his assessment that we had a freon leak and could short term refill but that long term we should either replace the closed system or consider a fridge replacement. Really appreciated his expertise!

Very easy to work with this company. They are very transparent for what the quote covers and respond quickly to texts and messages. The technician, Sergey, had to deal with a few obstacles from some of the DIY kitchen projects from one of the previous owners. He came up with great workarounds to get the job done.

They asked a lot of questions and asked for pictures so that they be ready with the necessary parts to fix the fan at the back of our double oven.

They were the only ones that bothered to ask what they could to give a proper quote. Other companies wanted to come out first to provide a quote even for a common prob typical with the brand of oven we have. Obviously the quote could have changed if Sergey found a different issue after seeing the oven and diagnosing, but the fact that they wanted to be as efficient as possible ahead of the visit was puts them over the top.

tl;dr - 5 Stars Well Deserved

During the weekend, our LG washer machine stopped draining. I got the dreaded OE warning.

Thinking it was a simple fix, I pulled out that black rubber tube thing and drained the water but not much came out. Then I pulled out the filter thing that looks like a plastic hair curler and then whoosh, a torrent of water came out and flooded my laundry room. Let's just say I yelped a four letter F-word multiple times.

Multiple towels later, I tried YouTube to fix the problem but nope, more water just filled the tub of the machine. So I decided to turn to the pros. I looked up appliance repair and Sergey with Magnet Appliance Repair popped up with raving reviews.

My tip on searching Yelp reviews is to always sort by Elites. This will filter out all the bots and BS. To my surprise, Yelp Elites had given 5 stars!

So, even though it was the weekend and he was closed, I thought, I will message via the Yelp app and maybe on Monday we will schedule something because nobody likes going to the Laundromat.

Well Sergey knows how to use his smart phone because almost within the hour he responded. We set up a time for Wednesday (September 21st), which is the day I am writing this review and he said he would be by between 10 AM and 12 PM.

He called 20 minutes before arriving and came with booties of course. He was able to find out the problem with my laundry machine. It sounded like the drain pump had an issue. Instead of automatically saying to replace the pump, he did a drain clean and found that something had gotten clogged inside the pump.

He took apart the washer and got to the filter and found the culprit. It was my wife's reusable makeup pad. AAAARGHHHH!!! He was able to remove the pad and checked several times to make sure the water was draining.

Sergey also checked my LG refrigerator because the ice machine had stopped working. He provided an estimate but we rarely use the machine since the Tri-Valley has hard ass water and we just buy the ice from Costco. But if ever decide to fix it, the diagnostic fee would apply to the future repair. He suggested that since my fridge is less than 2 years to call LG first.

At the end of the day, Sergey was punctual, communicative, and efficient. I told him as he was leaving that I hoped to never seen him again. But if I ever do see him again, it will mean that something else f*cking broke and that Sergey would be fixing it.

* Expensive lesson learned, I will be checking Amazon immediately for washing machine mesh wash bags.

Give him 5 stars and recommend him for your appliance needs and repair. My Whirlpool front load drier needed a new pulley installed as the drum was not spinning properly and making a horrible sound. Sergey owner operator of the company came in took a review of the issue and showed me the issue. He quickly repaired the device and clean the inside of the appliance. I was up and running in about an hour.

I would recommend Magnet (Sergey) for your appliance repair.
Our dryer stopped working and I called and spoke with Albert (very helpful) and he was able to contact Sergey and set up a same day appointment with a 2 hour time window. Sergey called 30 min prior to the appointment to let me know he was on the way and asked a few diagnostic questions to verify he had the parts he might need. When he showed up he went through a comprehensive diagnostic process. He was very detailed when explaining the issues and the repairs needed. He was able to make the repairs and the way he left the unit was better that I expected. I would call Magnet again for my appliance repair needs.

Sergey totally deserves the 5 star rating on Yelp!
Our Miele dishwasher was broken, at first we allowed Miele's third party company to do the diagnosis, we bought the part per their instructions but the dishwasher was still broken. They came out a second time l, provided another diagnosis and they couldn't leave our door any faster.

That's when I called Sergey for our crisis, at that point we have been hand washing dishes for 3 weeks. :(
Sergey showed up the next day (today!), spent his time doing the diagnosis (way more detailed than the previous company we used), and he had the part in his vehicle!!! That's what a good company looks like!
Sergey fixed our dishwasher on the same day. When I called my husband about the good news, he couldn't believe it! Imagine if we had gone with Sergey in the first place, our dishwasher would have been fixed 3 weeks ago!!!
Seriously, go with Sergey, he's kind, patient and very knowledgeable! Thank you so much Sergey!

While my parents are on their cruise, I had the daunting task of getting things in order for them before they return. I called this place twice last week, left a voice message too and no one called back yet!!!

I highly recommend this company! The technician, Sergey could not have been better. My LG washing machine stopped in the middle of the cycle. Sergey discovered an electronic component had gone bad, ordered a new part, and installed it a week later. It is now running perfectly. In addition, Sergey is very nice, pleasant to be around, professional and extremely competent. I would highly recommend Magnet Appliance Repair!

Sergey was amazing. He explained the issue very clearly and even drew out a diagram to illustrate the issue we had with our refrigerator. He then explained how to proceed with repair and provided cost. Quality service. Highly recommend.