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Review Highlights
“Thank you all doing an amazing job and made me feel so comfortable for my very first child experience!” in 8 reviews
“But I was so happy with my time at the hospital that I thought I should give the nurses from the Birth Center a big thumbs up.” in 5 reviews
“She is also being seen by a third doctor, that is as compassionate and carrying, as the doctor from her second visit.” in 9 reviews
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About the Business
Mills-Peninsula serves as the major receiving hospital for most emergencies on the Peninsula and is the official destination for emergencies at the San Francisco International Airport. The award-winning Emergency Department department is open 24/7 and administers critical care for stroke, heart attack, car accidents, sports injuries, poisoning - or any medical or psychiatric emergency. Additional Services include Mental Health / Substance Abuse; Cancer Center, treatment & care; Cardiovascular Services; Family Birth Center ; Obesity Surgery; Women's Health; Diagnostic imaging & treatment ; Orthopedics; Senior Health; Classes & Support Groups
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Ask the Community
Q:
Can my husband stay with me during my hospital stay?
A:
Depends on which unit you are in. The general rule is of course! Hope that helps. Good luck!
Angela L.1 person found this helpfulQ:
What are visiting hours at the hospital?
A:
Hi Jeannie, Thank you for your question! We do not have restricted visiting hours at the hospital, and encourage patients to see family and friends in moderate numbers… more
Emily M., Business Customer Service1 person found this helpful
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Overall rating
372 reviews
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- Joyce W.San Mateo, CA9105Apr 16, 2016
Mills Peninsula Health Services is one of the most foremost top medical hospitals
in the United States!
Just recently, I have had radical left breast cancer surgery, and have received the
highest quality of service and medical treatment, that would be recommended highly
to everyone!
As Catherine Mills-Peninsula and Dorothy E Schneider myself, I am most dedicated
to establishing this prominent medical center as one of the highest top-rated in the
world!
Located in sunny San Mateo and Burlingame, CA, this medical center on the
Sutter-Health medical center network, is perhaps the forte and creme de la creme
of the health care industry!
Highly recommended and definitely a fortissimo experience!Helpful 0Thanks 0Love this 0Oh no 0 - 91443845Aug 17, 2024
My mom recently sustained a pelvic fracture (basically the butt bone from a fall-I told her there is a new meaning to a pain in the butt!). It is quite a painful type of fracture actually. She had a great stay at Sutter Mills Peninsula on the orthopedic floor.
Every staff member we met was wonderful. People helped us that weren't even assigned to her and with a friendly smile. Even the manager (I believe her name was Pat Jones-forgive me, if I get it wrong, I am doing it from a poor memory as it is and didn't get a chance to write the names down). Anyways, she is the manager on the orthopedic floor and she even came into help me move my mom to the bed. Many managers won't even do this calling for help, but she was right in there helping and explaining things about pelvic fractures, the lift devices,etc. She was amazing. It was a great, cohesive team all working with each other that I observed throughout the stay from CNAs, nurses, case manager, etc.
Also noted that the floor was very calm which was peaceful and nice. I have been around many hospitals and many are chaotic, not peaceful, busy and this was very nice. I am sure they were busy but when they were with you, our nurses were very attentive to my mom. All the nurses that were assigned to her were wonderful, capable and had a good bedside manner. I am sorry I did not get every nurse's name, but Marilyn was her day nurse and I think there was a Gina (not sure, but I think I remember that name on the board). Hope the hospital looks up their names on the days my mom was there and give them kudos from us and let them know they are on Yelp!
THANK YOU for as pleasant a stay that we could have given a fractured pelvis! And I am in the medical field, so I know good care when I see it as I come from the best facility (albeit retired early) ;)!Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Sutter H.
Aug 27, 2024
This is so great to read. Thank you! - Social Care Team
- Dec 9, 2023Updated review
1501 Trousdale Dr
Burlingame, CA 94010
Okay, I changed my opinion about this hospital.
On a sunny Saturday, I visited my favorite Aunt in your ICU. I was there for over four hours. During that time, my niece and I were thoroughly briefed by an RN and Doctors on her condition and care. We watched a bedside ultra-sound. We also spoke to specialists as they came to provide care. Each one spent time explaining their procedures to us. My Aunt was in good spirits, and was happy to have so many visitors.
Thank you.Helpful 20Thanks 4Love this 17Oh no 0Business owner information
Sutter H.
Apr 2, 2021
Thanks for taking the time to share your feedback, Steve. We'll be sure to pass it along to the right team.
Laura, Social Care TeamMar 24, 2021Previous reviewI'm not a patient here, but I had to pass thru your Covid-19 screening procedure. It's different than what's used at Kaiser or County Hospitals, and you collect personal info. I was asked to fill out a form saying I don't have Covid-19, then I gave my name, phone # and email address. Then I asked the young lady...."how does this prove I don't have Covid-19?" She said she knows I'm ok because I go to hospitals all the time, and get screened at each one. She's right, I have been to nearly every hospital in the SF Bay area, and have passed their Covid screenings.
All that trouble, you should just scan everyone as they walk thru the door. - Sep 7, 2023
Came here to run some tests with my Dad. I had to drop him off at the front. They have a bench where he could wait.
Parking is free, which was nice. The staff were super nice and accommodated my Dad nicely. They really run people through this placeHelpful 11Thanks 0Love this 12Oh no 1Business owner information
Sutter H.
Sep 10, 2023
Thanks so much for taking the time to tell us about your experience. Our care team will be thrilled to read this!
- Social Care Team - 3746184201Dec 14, 2023
Hospitals. It's often easy to find out what is wrong... so I understand harsh reviews. They are useful & that's great because there is the ability to improve!
Mills has been around for a long time- and yet it is modern, tech-savvy and the doctors and nurses work as a team.
Our stay is at Christmas-time. The most heart-wrenching time to be here. However, we have been happily surprised at the willingness to find out what is REALLY wrong. We are here for a cardiac issue, that means a BP check every 2 hours... that means lights on at 2am and 4am etc, with questions and possibly consultations. The staff and Docs are great! We appreciate their diligence and thoroughness.
The meals are hot, tasty and well-prepared + big variety on menu. Delivered in about 30 minutes / or preorder.
The Room is super clean and comfortable. I was invited to stay with my hubby- wow, a bed was made up for me! Variety oof rooms, clearly marked with cautions like "fall hazard" marked on the door.
Nurse / doctor names are marked on a white board so changes are easy to see.
I am so grateful that everyone explains what they are doing, in a courteous and thoughtful way. I am confident they will figure out the issues, but while that is on-going he is resting peacefully. this is the best place for him to be, safe and calm. Thanks Mills, it's our first time here, and you are super stars.Helpful 5Thanks 0Love this 3Oh no 1Business owner information
Sutter H.
Dec 15, 2023
Hi Jacqueline, it's so great to read about your experience. Thanks for the shout out! - Social Care Team
- JC C.San Francisco, CA1581Nov 13, 2023
Good level of care, but facilities need some updating.
We've used this facility for years. The medical care has generally been quite good, but the facility could use a refresh.
For example, this is what the seats look like in exam rooms. Fabric chairs were a poor choice to begin with and they've gotten filthy over the years. It's time to replace these with chairs that are easier to clean and disinfect. The current ones are disgusting.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Sutter H.
Nov 23, 2023
Thanks for bringing your compliments and concerns to our attention, JC. We'll be sure to pass them along to leadership.
Laura, Social Care Team - SuZy Q.Millbrae, CA107084Sep 6, 2023
I'm writing to submit a complaint and observation about my experience with a few of your hospital employees yesterday. I was waiting for an elevator's arrival and when the doors opened, three (3) female employees were standing in the elevator. Out of consideration for their possible exit, I asked if they were going up. I am both an expecting mother and I had my 2 year old daughter and elderly mother in my care so I wanted to be considerate and if they were planning on exiting and not going up, I wanted to give them space to exit the elevator. To my surprise, my courtesy question was met with complete silence and zero response from them.
So I paused for a moment when there was no response and decided to walk into the elevator assuming they were not exiting. That's when one of the employees asked another employee "Why didn't you say anything?" to which she replied with an attitude, "I don't need to say anything" and they started giggling and mumbled some other words under their breath. I wasn't paying close attention because I was so shocked that they would be so rude to react and respond in such a manner. As an expecting mother with a toddler and elderly mother in hand, I was already stressed about having a smooth hospital visit and experience for the day. We came to get our flu shot and this experience absolutely did not help because they made me think that I wasn't deserving of a space on that elevator.
When I came into this hospital facility and environment, I expected much more professionalism and personability from staff. When I think of a hospital setting, my first thought is the quality of care I will receive from beginning to end. During a time when there's another strain of COVID around and we Flu Season is around the corner, we arrived already a bit stressed only to leave feeling worse.
Unfortunately their actions were a disgrace to their work field and environment and made me feel very unwelcome and very uncomfortable to continue coming back to this hospital. My experience at other Sutter Health facilities has been different and great and I definitely did not expect this kind of behavior from this Sutter Health location and your professional staff members.
They exited on the 2nd floor, we got in the elevator at 1pm on Sept 5, 2023.
I know their actions don't reflect all of Sutter's staff however please address this with them because I would hate for any other patients to deal with this type of unprofessionalism and behavior.Helpful 6Thanks 1Love this 1Oh no 1Business owner information
Sutter H.
Sep 12, 2023
Hi Suzy. As mentioned in response to your Google review, we believe everyone deserves to feel welcomed and supported, and we're sorry your and your family's experience doesn't seem to reflect this. Our Patient Experience team is a great resource you can utilize if you're up for discussing this further, and they can be reached at (650) 696-5565 or https://sutterhealth.org/feedback.
Jeremiah, Social Care Team - Jill L.Redwood City, CA02Feb 22, 2024
Do not use this hospital!
They don't care about you and your love ones. Their focus is strictly on their protocol call. Very insensitive.Helpful 4Thanks 1Love this 1Oh no 1 - Julia A.San Francisco, CA4312760Mar 9, 2024
My 6 year old was admitted and "treated" by Dr Kenneth Yu on 3/16, he carelessly misdiagnosed my little girl watching her suffer from fever 105 and just dismissing it as, "this is not dangerous" - saying "it's a virus", It wasn't a virus (and tests showed that), it was a UTI, but he didn't bother to even order simple tests to discover that. Because of him, my child suffered for 2 more days for no reason. I can't believe how careless and dismissive he was. And this is with outrageous charges that you get charged. Shame on you, Dr Yu and Peninsula Medical Center. You wouldn't have been less rich if you ordered a simple urine test! **do not take your children here! These people have no clue what to do in pediatric cases **
Helpful 3Thanks 1Love this 1Oh no 0Business owner information
Sutter H.
Mar 14, 2024
Julia, this is tough to read, but we appreciate you sharing your concerns about your child's experience. We'll make sure the right leadership see your review and encourage you to contact our Patient Experience team if you want to address this further: (650) 696-5565.
Jeremiah, Social Care Team - Clem Y.Mountain View, CA034Sep 8, 2023
This is more of a warning than a review. Duplicate charges for procedures done in the ER. Not only do they bill your insurance for the ER copay, but every single thing. Also, beware that some of the ER physicians they use may not be part of the hospital and therefore instead of charges considered as in-network, you will get billed for out-of-network charges. Unfortunately, they don't disclose this and you pay for it later.
Definitely go to an urgent care facility if you can, otherwise, you may see a big bill. And yes, some of their healthcare techs can seem rough around the edges, but their nurses in the ER were much more friendly.Helpful 4Thanks 1Love this 2Oh no 0Business owner information
Sutter H.
Sep 14, 2023
Thanks for sharing your compliments and billing concerns, Clem; both are extremely beneficial for us to improve going forward. Our team works closely with a billing team we can refer you to. While we can't make any promises, it'd be good for them to review your charges. Please send us your full name, phone number, and a copy of your review to social@sutterhealth.org if you want to proceed.
Jeremiah, Social Care Team - Ryan M.San Carlos, CA09Feb 5, 2024
First the upper floors, ICU and hospital are good, but the traveling nurses spend time just chatting on their phones rather than checking on patients. Now the ER needs help. They leave loved ones with high BP for 4 hours and do not give them anything. BP way dangerous level due to anxiety and not why they came in.
WORST was the young light blonde ER nurse at 4 a.m. shift on Wednesdays. She is anxious, paranoid and threatens family members to call security if they don't do as she says over a simple thing like asking why mom was forgotten for an hour. Yes they left her with no care while we went to get her something to eat as they said the ER has nothing to eat or drink? She went off, "Are you blaming me...I just came on shift...I don't need this..." She should NOT be a nurse. It was shocking as we are in healthcare ourselves and retired nurses, and we would never ever treat a patient or family member like that! This gal was off her meds or psychotic. She paged for help from another nurse who had to pull her off the case and calm her down saying please forgive her. Don't you background nurses? Threatening to have a family member thrown out is sick when they did nothing but ask why she was left alone, not even hooked up to monitors as they forgot her!Helpful 5Thanks 1Love this 1Oh no 0Business owner information
Sutter H.
Feb 7, 2024
We're sorry to learn about the long wait and not feeling supported during your and your family member's experience, Ryan. We take your concerns seriously and would like the opportunity to speak with you directly. Please contact the Patient Experience team at (650) 696-5565.
Jeremiah, Social Care Team
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