NUR HVAC

Summary: great value, high quality install that paid attention to details, owner and employees listen to and value customer feedback, clean work, high integrity business, responsive and communicative

Normally one would not describe their heating and cooling equipment as a work of art, but I hope to change your mind after describing how Fedor, Aleksander, David, Artur, and the rest of Nur HVAC did an impeccably beautiful install of a new heat pump and new ductwork, removal of old gas furnace, and removal of old asbestos ducts. Throughout the process, they made me feel like a highly valued customer. I would recommend them with zero hesitation to anyone looking for an honest and diligent HVAC contractor that performs top-notch work.

This will be a very long review. Nur HVAC is so awesome that I feel they deserve having a story written about my entire experience with them that was positive all the way through.

[Sales experience] After dealing with the shock in natural gas prices and the sweltering summers, I decided it was time to ditch my old inefficient gas furnace upgrade me and family to the latest efficient heat pump technology that both reduces my utility bills in the winter and provides air conditioning during the summer. I shopped around various HVAC contractors on Yelp, and I was fortunate to have Nur HVAC respond. David, the owner, came out to give me a quote, and I immediately had a great first impression of him and Nur. Unlike other companies who sent sales reps, David was highly knowledgeable in HVAC, and he listened to me and what I wanted as opposed to trying to push me a hard sale. David is a rare gem in the HVAC industry, where instead of trying to upsell every chance, he actually thinks about what is needed, what's a waste of money, and he conducts himself with the utmost integrity to give the best recommendation for me and not his own pocketbook. The integrity and honesty of Nur is seen when they automatically included permits and HERS testing in the quote. Several other installers I spoke to wanted extra for the permit, the implication being that the default would be unpermitted work. I continued conversing with David, and he would always respond quickly and professionally. At the end of the day, Nur came in with a very competitive bid, and it was an easy decision for me to choose them because of the rapport I developed with David.

[Install experience] Nur handled applying for a permit, and once the permit was approved, they immediately scheduled my install. This was a fairly large project, and they estimated that it would take about one week's worth of work. My install team was Fedor and Aleksander, and I cannot overstate how awesome they were. They showed up punctually every day at 9am in the morning and worked until 6pm in the evening until the whole job was completed. The pride that they took in their work is immediately apparent: the work was not rushed, no corners were cut, they made sure to do everything right all the way down the finest details, and they made sure to clean up every small speck of dust and dirt. For example, when putting in the new vents: they applied several sealant coats inside the vent box to make sure that the ductwork would not leak conditioned air to increase system efficiency. When they finished, they cleaned my attic and made it spotless. Fedor and Aleksander entertained my curiosity in the work and were more than happy to take my feedback and requests, which is further evidence that they actually enjoy the work and have a customer-first approach to their job. For example, there was an audible humming heard inside the home when the outdoor unit was first powered on, and they quickly acted on my observation to add vibration dampening materials that made the noise go away. While making small talk with Fedor, I learned that he used to work in the HVAC industry before he came to America, which explains the expertise and perfectionism that he brought to my job. If you end up working with Nur, I unequivocally recommend you to request Fedor and Aleksander to work on your job, you won't be disappointed.

[After install] Kseniia and Chinaza from the office ensured that the HERS tester and city inspector, who are third parties not affiliated with Nur, could be scheduled around my busy life. The HERS tester showed up on time, and he finished the HERS test within 30 minutes and told me that everything looked great. After this, Nur set up the city inspection so the permit could be finaled. Artur arrived on inspection day, and he helped ensure that the inspection process would be completed smoothly. The city inspector commented on how well done the install was, and he only had effusive praise for how well done everything was: the ducting, the air handler, the outdoor unit, the condensate line, and even how clean the attic was. On top of all of this, I am saving money on my utility bill!

When we looked at replacing our furnace, David and NUR were one of three quotes we got. The value in their quote really out shined the others.

From the first visit I was impressed. They didn't try and sell me but rather informed me. They provided information on rebates, county sponsored loans and tax breaks available. There was now follow up pressure phone call, just a query if I had any questions. I did and they happily came back out and we talked.

They walked me through the loan process and permitting procedure.

Once I committed going with them, they handled everything from there. Their staff were highly communicative and worked with me to solve any minor issue that came up during the installation.

Today my installed 4 units are fantastic and provide a very comfortable home. So happy.

I highly recommend NUR.

David and Ilyas are super friendly owners of this company!
They helped me a lot! They helped me with water heater repair with less than one hour. Great company, highly recommended!
Thank you!

Last month we installed HVAC in our unit. Everything is working great.
NUR HVAC (David in particular) did really good job. Honestly we had some miscommunication with management but working guys were so professional. They helped us get all permits, found a best solution for our type of property and finished installation in couple days. Couldn't be more happy!
100% recommend!

Michael Potapov from Nur HVAC was courteous/polite and most most importantly knew what he was doing.
Good work:
Satisfied with the work.

David and his team (Igor, Alexendar, Artur) were amazing. We replaced our 25 year old gas furnace with a Mitsubishi heat pump, which also added air-conditioning as a bonus!

I couldn't be happier with their service. Many companies aggressively push you to leave a review after a project, while others truly earn it. In the case of NUR, it's definitely the latter. They went above and beyond my expectations in terms of ensuring the system was working as efficiently as possible.

Our installation went super smoothly, and as you can see from the photos, they did a phenomenal job. The install is clean and tidy. Speaking of tidy, they even vacuumed my entire utility space under the home. I don't think it's been that clean down there sine we bought the house almost 20 years ago!

Anyways, after the installation we ran into a difficult to troubleshoot issue related to my pre-existing ductwork. It had nothing to do with the work NUR did, but David was absolutely relentless in trying to figure out what was going on. He didn't care that it wasn't due to anything they did wrong, he wanted to make sure the system worked optimally, and made many phone calls and researched the issue, until he figured it out.

I am quite confident that 9 of 10 companies would have simply said "the system is working within spec" and washed their hands of it. But David knew that something wasn't quite right, and without me pushing him, set off to ensure he figured it out. I really, really appreciate a business owner who operates this way.

Beyond that, I will say that he and his team were incredibly responsive throughout the project. He was typically available by phone or text, and if he didn't answer the phone, I would receive a return call usually within 20 minutes.

Lastly, they quoted me a very fair price for a Mitsubishi unit that was a higher-end unit compared to what his competitors were quoting. In fact, the efficiency rating for the unit was high enough that it qualified for the added $2,000 federal tax credit, which the other units did not.

Highly, highly recommend NUR.

I cannot recommend NUR HVAC (CA LIC 1109103) highly enough for their outstanding service, expertise, and professionalism throughout our heat pump installation process. From start to finish, they exceeded our expectations and made what could have been a daunting home upgrade into a smooth, well-managed project.

We initially reached out to three vendors for quotes to add cooling to our home, which previously only had a gas furnace with central air ducting. NUR HVAC immediately stood out from the competition. While one vendor only provided a phone quote and another offered less efficient equipment options, David (the owner of NUR HVAC) took the time to visit our home for a thorough walkthrough.

David's approach impressed us from the start. He listened carefully to our needs, focusing on efficiency and quietness, which were our top priorities. Instead of pushing unnecessary upgrades, David worked to find the best solution that would integrate seamlessly with our existing ducting system while adding the cooling capability we desired. His recommendation of a Mitsubishi 3 ton heat pump system was spot-on, offering superior performance compared to the other quotes we received.

The entire process was remarkably smooth, with clear communication at every step:

1. Free walkthrough and detailed quote
2. Complete handling of all permitting requirements
3. Professional installation
4. HERS testing
5. Finalizing permit approval

NUR HVAC took care of the entire permitting process from start to finish, which was a significant relief and added value to their service. They handled all the paperwork, submissions, and coordination with the city, making what could have been a complex and time-consuming aspect of the project completely hassle-free for us.

Throughout the project, NUR HVAC's responsiveness was exceptional. They were always quick to answer our questions and address any concerns, making us feel valued and informed at every stage.

The installation team, Adlan and Eldar, were exceptional. Their attention to detail was impressive, and they consistently checked in with us about our preferences for placement and orientation of the equipment. They offered expert advice while respecting our input, striking a perfect balance between leveraging their expertise and accommodating our wishes.

What truly set NUR HVAC apart was their commitment to cleanliness and thoroughness. After completing the installation, they meticulously cleaned the work area, leaving our home in pristine condition. They also took the time to explain the new system to us, patiently answering all our questions and ensuring we felt comfortable with its operation.

Beyond the technical aspects, NUR HVAC went above and beyond by completely handling all the paperwork and processes for the Peninsula Clean Energy loan and available rebates. They took care of everything, from filling out forms to submitting applications, making the entire financial aspect of the project effortless for us. They even applied a Tech Clean Rebate Discount and a Seasonal Discount to our quote, further demonstrating their commitment to providing value. This comprehensive support showcased their dedication to customer satisfaction and made the entire project much more manageable.

Throughout the entire process, David, Adlan, and Eldar displayed a level of kindness and professionalism that made us feel valued as customers. Their expertise was evident, but it was their genuine care for our comfort and satisfaction that truly stood out.

In terms of value, NUR HVAC offered the best bang for our buck. They provided top-tier equipment and service at a competitive price point, making the investment in our home's comfort and efficiency feel all the more worthwhile.

Recently, we experienced a heat wave, and I'm thrilled to report that our new Mitsubishi heat pump system performed exceptionally well. It consistently maintained our desired temperature throughout the house without any issues, even during peak heat hours. This real-world test has further validated our choice and NUR HVAC's recommendation, proving the system's reliability and efficiency under challenging conditions.

If you're considering any HVAC work, especially adding cooling to your home with a heat pump installation, I wholeheartedly recommend giving NUR HVAC a call. Their combination of technical expertise, customer service, and attention to detail is truly unmatched. They've earned our trust and future business, and I'm confident they'll exceed your expectations as well.

Don't hesitate to choose NUR HVAC for your heating and cooling needs - you won't be disappointed. They've set a new standard for what to expect from an HVAC company, and I'm grateful for the excellent experience they provided and the comfort we now enjoy in our home.

I'm very pleased with the service I received from NUR HVAC and their technicians. They came back several times (at no additional charge) to make sure the job got done right. Highly recommended.

They are the BEST HVAC company I have ever worked with.

Everyone is responsive and extremely helpful, whether it's
-Kseniia or Chinaza with scheduling,
-Ilias with his thorough inspection and explanations
-Shalai and Fedor with their seamless installation

Top to bottom they are the best to work with and have made everything seamless with the installation and troubleshooting with our new HVAC system. I can't recommend them enough

Unfortunately, they did not show for my appointment after I waited for them for two hours. Apparently it was an error in the scheduling software. This is the second company to no-show this week. They offered to reschedule, but needless to say I won't be using their services.

We had to unexpectedly replace the furnace in January. Quality of the work was great and techs were punctual, friendly, and polite. Pricing and scope of work was very competitive, which included the removal and replacement of the furnace, installing a new thermostat, and the permits/inspection. Very responsive on the whole and easy to get a hold of, though could have had better communication on the day the work took place (ex. when to expect power to be cut, when to expect natural gas smell in the vents, water heater pilot not relit). They took care of pulling the permits and scheduling with the city, and were present for the inspection several days later (no issues!).

Will gladly look to them again for any future HVAC needs!