Verified License
Yelp confirmed a business or employee license.Photos & videos
Services Offered
Verified by Business
Review Highlights
“Exceptional service, my technician Chris went out of his way to meet our needs and I'll hire Oro next time I need a plumber.” in 26 reviews
“I would highly recommend the company & Enrique to do any of your plumbing issues Thank you for the great service!” in 13 reviews
“Jorge Hernandez from Oro plumbing was on time, very professional and gave us a very reasonable quote for our clog kitchen sink.” in 5 reviews
You Might Also Consider
in General Contractors
in Plumbing, Excavation Services, Water Heater Installation/repair
in Water Heater Installation/repair, Plumbing, Hydro-jetting
About the Business
Business owner information
![Photo of Jonatan B.](https://s3-media0.fl.yelpcdn.com/buphoto/KsPC3iYZAiqpEBYbHqV9nw/90s.jpg)
Jonatan B.
Oro Pro Plumbing, Inc. is your honest, efficient, reliable plumber, who ensures any projects completed will be done with excellence. We specialize in tankless water heater installations, service repairs, and drain cleaning. Customer satisfaction is the especially important for a long lasting professional relationship, we hope to gain your trust. 24/7 emergency calls are available!
Location & Hours
Amenities and More
Ask the Community
Q:
Do you guys do downspout drainage installations away from the house property? Also, what about crawl space sump pump drainage systems where rainfall will tend to accumulate under the house?
A:
Hello, we can help with that. When are you looking to make an appointment ?
Jonatan B., Business Owner
People also searched for
Recommended Reviews
![Photo of Username](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-19e0a8ff85b15f4bbd79.png)
Overall rating
211 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Jenifer D.Brentwood, CA05Jul 22, 2024
Chris is very patience, attentive and knowledgeable in what he does. I couldn't be more pleased with his work.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jonatan B.
Jul 24, 2024
Thank you. we are happy that you were pleased with Chris. We are here for any future plumbing needs!
- Pritesh M.Belmont, CA85211Aug 10, 2024
I had a poor experience with this plumbing company. I called them to diagnose an issue with my Navien tankless water heater. They quoted me a range of $220 to $650 for the diagnostic, which seemed fair depending on the complexity or time spent. Unfortunately, that was where the fairness ended.
The plumber arrived and spent most of the diagnostic time on the phone with Navien's technical support--over an hour, as they don't deal directly with customers. To my shock, they charged me $620 for this! When I asked to speak with the owner, he simply said they quoted a range, and since the plumber spent 1 hour 30 mins, the charge would be $650, though he "generously" reduced it by $30. The plumber was at the house for 15 mins more since we were waiting to talk to the owner.
The owner justified the price by claiming it was for specialized Navien knowledge. But if they truly had specialized knowledge, why did they need to rely on tech support to diagnose the issue? I requested a cost breakdown, and they couldn't provide any details. Given that typical plumbers charge around $175-$225 per hour, this was ridiculously overpriced, especially since they didn't even fix the issue!
With their outrageous prices and complete lack of transparency, I absolutely would not recommend hiring them. Save your time and money, and look elsewhere.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jonatan B.
Aug 10, 2024
Thank you for reaching out to us regarding your recent service. We understand your concerns about both the charges and the work performed on your Navien tankless water heater.
First, we sincerely apologize if you feel the issue was not resolved to your satisfaction. Our primary goal is to ensure our customers are completely satisfied with our work. We would like to point out a few points:
- our tech was onsite for 2 hours and 20 minutes
-Naviens protocol is to do a proper diagnostics with them on the phone to ensure their product was installed properly and components are at the proper readings. This ensures Navien properly documents any and all diagnostics we run so they keep track of all issues in their system and provide you warranty if the issue is with the unit.
We found an internal check valve issue and a cross over in your newly remodeled portion of the home.
While it’s unfortunate that your previous plumber and contractor could not find the issue, we diagnosed everything and found the issues.
Regarding the charges, we would be happy to review the invoice with you again to explain the work that was done and the associated costs. We strive to provide fair and transparent pricing, and we want to make sure you have a clear understanding of the services provided to you.
We appreciate your business! :) - Jazmina S.San Mateo, CA073Sep 11, 2023
This is our third service Oro Pro Plumbing. Today they replaced our water heater. Jorge as always was very friendly and professional. Oro Pro Plumbing is top-notch, quick to respond and most importantly transparent and honest about their pricing and what needs to be done.
Thanks again!Helpful 0Thanks 0Love this 0Oh no 0 - Mary K.Inner Richmond, San Francisco, CA06Jun 26, 2024
I got their info from my last landlady who always vetted her service well. They haven't disappointed. They are quick to respond, available for appointments, on time, efficient and respectful of our space. They suggest ways to save money and always provide detailed estimates. I've had work done on two sinks and our washer and will continue to use them.
Helpful 0Thanks 0Love this 0Oh no 0 - Brian R.Redwood City, CA012May 15, 2024Updated review
My hot water heater no longer working. Chris Bautista came out within a few hours, tried for a while to reignite it, including new ignition, but no deal (it was 9 years old and had not been serviced by previous owners). Chris put in a new one later that day, working well.
Helpful 0Thanks 0Love this 0Oh no 0Apr 21, 2023Previous reviewAfter a pool removal, we found we had a leak in the garage and adjoining crawlspace. We were worried about a water pipe crack. Jorge and Danny came out, asked some questions, looked in the crawlspace, and garage, then figured out it was a leak in the dishwasher (which is over the crawlspace and shares a wall with the garage). Quite a relief, plus they did it all with clear communication and a good rapport. I will definitely use Oro again.
- Tim M.San Francisco, CA02Aug 8, 2023
Beware their pricing. After paying the $240 first visit fee, I was given an estimate for $1200 to fix a leaky tub drain. I asked for them to break down the $1200 amount - how long to fix, how much for parts. The technician (very nice, BTW) said they don't do that. Got on the phone with the manager and he told me they "don't do business that way."
He promised to get back to me with at least a list of the parts they were going to put in. Never did. I've never worked with a contractor (electrical, plumbing, tiling. etc.) that didn't show me how much the materials cost (usually they give you the receipt). Makes me feel they have something to hide and are taking advantage.Helpful 1Thanks 1Love this 0Oh no 1Business owner information
Jonatan B.
Aug 8, 2023
I appreciate you bringing up your concerns. We briefly spoke over the phone and we explained that we are a flat rate company and do not provide break down of all of our parts. If we did, then we would have to do it for all of our customers. When is comes to plumbing, there are a lot of parts involved but rest assured we use the best products out there.
We mentioned that it would take two technicians approximately 2-3 hours to complete. We also mentioned that we were going to change some drainage parts if needed to rework and install a new waste and over flow. We feel our technicians provided an answer and were very thorough but it was not the answer you were looking for.
We hope you decide to call us again in the future. We stand by our pricing as we know our technicians are well trained and their workmanship and skills go above and beyond. :) - Jan 6, 2022
Took 2 visits for completion of broken bathtub cartilage. 1st visit left me without a bathtub or shower with dripping water that cost me hundreds of gallons.
Was about 1 month before they were able to return and fix it for real. Blaming their supplier the unavailable part.
Had to show them I can get my hansgrohe cartridge with 1 inquiry before they responded.
Total cost $360 first visit
2nd visit $700
Part if I ordered online was $180
No shower available for 1 month
Does this sound good to you?Helpful 5Thanks 0Love this 1Oh no 0Business owner information
Jonatan B.
Jan 6, 2022
Hi David, we apologize you feel this way but you are leaving out some key information. It did not take one month for us to resolve the issue. It was 2 weeks. The part we ordered was actually special ordered part due to the expensive brand you had. In it being special order it takes some time to get to us. We did advise you of that. We did not just replace the cartridge it was a complete rebuild kit. Therefore all the components in the Hansgrohe shower valve had to be rebuilt. The product you found online comes from a 3rd party meaning the quality is not the same therefore that's why it is cheaper compared to us getting from a plumbing distributor whereas they provide high quality products. Also a reason for the 2 weeks was you were contemplating ordering the part yourself until you decided for us to order the part. We highly apologize for the inconvenience this may have caused you but we made you aware of everything at hand and were completely transparent about costs and timing. Feel free to contact us again if you have any other plumbing needs and we will be glad to work with you
- Emily T.Flushing, NY10243Feb 18, 2022
Chris Bautista from Oro Pro plumbing was a lifesaver! He came to our rescue the same day at 9:30 PM at night, a couple of hours after we phoned in our emergency (see photo attached).
Chris was very knowledgeable, attentive, and professional -- he took great care to contain what could've been a very messy situation and was gentle with our delicate homes (the building was constructed in the early 1900s). He was very helpful and efficient and answered all of my and my neighbors questions as well. Thank you, Chris, for all that you do!Helpful 0Thanks 0Love this 0Oh no 0 - Gary A.San Jose, CA01Mar 28, 2023
My hot water was barely coming out in the upstairs bathroom. I had gotten two quotes previously, both wanted to cut through the shower wall and redo plumbing. A shower just put in 3 years previous. I didn't want to cut!
Oro Pro came by my home. They took out the valve. Removed a cartridge from the valve. Adjusted the hot limit stop so hot water could flow. Cleaned it out and put it back in. Hot water flowed. It was fixed. No cutting up my shower, no huge fee. They were honest, helpful and fair! I will use them again.Helpful 0Thanks 0Love this 0Oh no 0 - Aug 2, 2021
A few weeks ago, I tried unscrewing an old garden hose from my front yard faucet, only to have a pretty fast-flowing leak emerge from underground. California Water Service (CalWater), the regional utility, was able to quickly come over and temporarily bypass the water from the street meter to my house via the water hose faucet.
The CalWater guy told me I could keep the temporary hose for a couple weeks, and to take my time in finding a good plumber. I set about looking through both Thumbtack and Yelp to find several and get quotes. The worst quote was from a guy who showed up with his partner & told me it'd take at least a couple weeks to get the work done while he charged me $280/hr for the privilege. No thanks!
The best, obviously, was Oro Pro! Though they did charge me a nominal fee to come out and do the estimate, they also had the fairest price with the best plan and timetable. They had the ground dug up and the new pipe installed in LESS than two days! :-D What took the most time, however (& naturally!) was for the city/county to come out and approve the work. Immediately afterward, however, Oro Pro finished up quickly & professionally.
A *huge* shout-out to the entire crew for their immensely professional work and for keeping me updated in real-time on their progress!
I'm going to use Oro Pro from here on out for all my plumbing needs.Helpful 1Thanks 0Love this 0Oh no 0
Other Water Heater Installation/Repair Nearby
in Plumbing, Water Heater Installation/repair, Hydro-jetting
in Water Heater Installation/repair