SilverRide Senior Transportation

Wonderful experience in a time of need. Straight forward service.

As a person with mobility challenges, I need a lot of help.

THANK YOU!

I have used SilverRide 3+ times to pick me up from outpatient procedures and have never had the experience promised. Not only do they charge $40 to deliver me to my home which is less than a mile from the surgical center, but also they are always 15-30 minutes late. I've called each time to let them know and they continue to do nothing to improve the service. Today my experience was even worse. I called SilverRide when the driver was not there on time and the gentleman I spoke with said the driver was coming from an hour away - where he lives and will be 15 minutes late. I mentioned that this happens each time, and that's why I deliberately tell them to get me :15 early! He actually blamed the surgical center and said they said I would not be ready. I asked the front desk and she said that was false. I also mentioned to him that the drivers just drop me off on the sidewalk. He seemed horrified and said that they are paid to escort passengers from the car, help them unlock doors and continue up stairs. I said that has never happened.

Well, today the driver dropped me off on the wrong street. A cross street, up a very high SF hill where stopping is illegal and there is no place to pull-over. I asked the driver why they weren't dropping me off at my address and they said it was the fault of GPS. So I had to hurry out of the car under anesthesia as we blocked a lane of traffic and then navigate a steep hill. AFTER SURGERY. I don't know why the surgery center uses them because I have mentioned lack of care before. The crappy thing is the surgical center won't let patients use UBER or Lyft, even though Uber has a special Uber Care ride you can request, where they actually assist the patient!!!! It's insane to pay $40 for a 5 minute ride and then be dumped off on the wrong street while under anesthesia. DO BETTER.

My fiancé received a call back on a job he had applied for back in December. (He went through all the requirements before starting the job & then was told "nevermind") Fast forward to yesterday (2/29/24) in the afternoon he received a message asking if he'd still be interested. After talking it over we considered getting a van for him to do this (all of our current cars are too small, which was even mentioned initially) as we are both currently in the medical field and find this would be beneficial. However, as you can see he was given NO TIME to respond and ZERO patience to work with.
She was told he is currently on call with his current job and would get back to her some time today.
(He looked at vans for an hour last night, thanks for wasting his time...twice.)

How unfortunate that a company with such a high turn over rate would be this unprofessional, lack patience and communicate so poorly.
Just look at your reviews, you lost out on someone
who CARES.

My mother in law was dropped off last Friday in front of our front door of our home without our knowledge. Driver did not call the family and allowed her to be there unattended. I'm very upset to see how someone can just leave an immobile elderly person in their wheelchair, alone at their house, knowing they are not able to move and tend for themselves. There should be a protocol in place, of what to do when scenarios like this happen. This is truly a liability factor. How about if she had fallen off her wheelchair, if she was dehydrated from the heat, or any random person could have easily robbed or hurt her and no one would have known. This company should retrain their drivers and inform them what the rules and regulations are. Truly unhappy & upset with their service.

SR care for the society and its partnership with major transit agencies has made transportation for the disabled more easier. Feel proud to work for SR and hope to grow more .

Silverride drivers are kind and friendly and almost always go above and beyond. I recommend this service to everyone I know.

This company only offers compact sedans for elderly transport and charge a premium price. They are only still in existence because old people don't know how to use Uber.

They offer nothing a handicap person needs. No wheelchair entry. Literally only compact sedans, the worst type of car for transporting elderly and handicap. Might as well start offering motorcycles.

Poor communication between the company and drivers. Top management people are neglected with low business visions. Lots of issues within the organization that are hidden.

DO YOURSELF A FAVOR, DON'T HIRE THIS COMPANY......today, after having made a reservation and silver ride confirming, silver ride ignored me for 5.5 hours. pickup was supposed to be at 10:30 they finally arrived at 3:30pm. although they were notified i would be late, i (and the hospital) made no less then 6 calls trying to be picked up. dispatcher lied to my face 3 times saying they were on their way x3 and the hospital told them i would not be discharged x2 for an (outpatient procedure). even the driver said: "i trade stocks everyday, until they call me for a job, i was just called."
5.5 HOURS late- and they had the nerve to charge me. for a ride that is 4X the cost of calling a car.
never again.

I paid $75 to be driven 4 miles and the driver was 30 mins late so I was just sitting outside the hospital. Could have used Uber for a quarter of the price and a more reliable timeframe.