Smart Rooter & Plumbing

We had our shower/tub back-to-back drain completely back up. The first plumber couldn't fix it and after a few phone calls to people who didn't sound like they knew what they were doing, I found Jim. He came right over to assess the issue and was extremely professional, knowledgeable and honest. He came back the next day and very thoroughly worked through the issue, starting at the roof and eventually finding that our sewer lateral replacement guy bypassed a house connection pipe causing the complete back up. It is hard to find a good plumber and as an architect, I respect Jim's do-the-job-right attitude. He'll be my go to person should our cute 1940's house have plumbing issues again! I would highly recommend Jim.

Fast response and immediate availability. Awesome customer service. Fair pricing. Highly recommend.

Jim was recommended by a neighbor, and he really got us out of a bind despite super weird, crazy, and old plumbing in Woodstock, Alameda. There is more to be fixed at some point, and I appreciated so much that he told us he would be willing to do those repairs rather than asking us not to contact him again. Thank you Jim!

We've requested their service a couple times. Once to replace a valve and the other for leaks in our bathrooms. Each time they are quick to respond and gets the job done. Will definitely be using again when we need a plumber. Thank you.

These guys were great - recommended to me from a neighbor on Nextoor, they did what they said on the tin. I texted Jim and he got back to me within minutes. They happened to be in the neighborhood, so they swung by to check out my problem. (The toilet needed to be leveled, steadied and reseated.)

In an hour they had removed the toilet, repositioned it, replaced the gasket, bolted it down and recaulked. Like new, in and out.

Calling them again for any other plumbing issues.

Jim has helped me out now on a few occasions and he's always quick to respond and quick to fix the issues I've had. 10/10 would recommend

Oh no!!! Had a water heater fail at 6:30 in the morning where the drain valve popped off and dumped 30 gallons of hot water all over my place. Cleaned it up and proceeded to find a plumber that would answer the phone at 7:00 in the morning. Left several messages with about half a dozen plumbers in the area and Jim at SmartRooter was only one to return my call within the hour. He truly is on the ball 24/7, which led me to believe he is truly about customer service. After hanging up, he was here within 50 minutes...talk about caring, I like it!

He and his crew were masked ala COVID, courteous, and protected the work surface...they demonstrated that they were truly are professionals even before turning one wrench. As 99.9% of us have that dread of the unknown house problems and if who you called would get it done right. Smart Rooter is the real deal. In my case it was clear that the unit needed be replaced, since it was way over due, who knew water heaters needed to be replaced every 15-20 years, its not a life time item folks. Jim also diagnosed a problem with the "isolation valve" in the plumbing which also needed to be swapped out since the valve was 30+ yrs old along with the water heater. He got that replaced while pulling out the old unit. They came back with a replacement water heater and necessary hardware in a couple of hours. Nice to see they had a true plumbing brand unit with them and not some do it yourself big-box store unit, you truly get what you pay for in my experience. They spent the next few hours setting up the water heater with requisite hardware and safety parts. And finally took to the time to double check functioning and explained the settings on it.

In less than a day he got the job done and hot water was running at home again, yay! I wouldn't hesitate to call Jim and SmartRooter again. He took the time to explain what the problem was, came up with a fair quote, got the replacement, installed it properly and cleaned up...no plumber dread or butt crack here. They will take care of you and your waterworks!!!

Great work Randy and Jim. Efficient and fast for my struggling drain, got it up and flowing in no time. Thanks so much and use these guys they are good. Appointment time was great as well they were right on time.

Oh, you know. Just called at 12pm and a technician was here by 12:30 fixing our backed up sink. By 1:30 he was done and I got back to my day. A set price for the work and it was cheaper than the other bids....and the timing couldn't have been more convenient!

I found this listing through the Yelp feature that allows you to get bids. I highly recommend doing this for services through Yelp! So simple and so easy. Thanks, Smart Rooter!

Our bathroom flooded and didn't know why. All I know is that I took a bath upstairs and perhaps it was related to that. I've used Smart Rooter & Plumbing before for my kitchen sink backup and they were awesome but I never left a review so I'm leaving one now. They couldn't get to me sooner for this time around so I used another plumbing which I'm regretting a bit. Smart Rooter & Plumbing will get to the source and will stay there until they are satisfied.

Quick response time. A little pricey for a simple repair, but it was kind of urgent.

Very professional would call again, but will question rates a bit more thoroughly.

For now...my sink works and I'm grateful for that.