Highlights from the Business
![WALK_INS_WELCOME](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_walk_in_welcome_v2@3x.yji-73cd45012d00163e691f.png)
Walk-ins welcome
![DISCOUNTS_AVAILABLE](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_discount_available_v2@3x.yji-f3163a9461c5d7e0aa03.png)
Discounts available
![OFFERS_COMMERCIAL_SERVICES](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_offers_commercial_services_v2@3x.yji-b75f5ce54cf024e1564d.png)
Offers commercial services
Photos & videos
Review Highlights
“I've been with Soma Storage for almost 20 years now, and so far, it's been an amazing, and safe storage journey.” in 37 reviews
“Examples: -- I use their concierge service, so that SOMA will accept deliveries and place them in my unit.” in 44 reviews
“A big shout out to Nanette in the front office who kindly refunded me my next month's rent that I already paid.” in 10 reviews
About the Business
Business owner information
![Photo of Nanette S.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Nanette S.
Conveniently located on the corner of 11th Street and Mission Street, in the heart of downtown San Francisco, SOMA Self-Storage is dedicated to serving the local community with storage solutions for homes, apartments, businesses and more. We offer the SOMA Self-Storage advantage - San Francisco's new standard for personal storage.
Location & Hours
Amenities and More
Ask the Community
Q:
Are units accessible 24 hours a day?
A:
No, our access hours are 7 AM - 6:45 PM, 7 Days A Week
Mari C., Business ManagerQ:
I am inquiring how much would it cost for a 5x10 space in your facility.?
A:
Hi Alexis, we are currently running a 50% off special on our 5x10 unit. For you, it would be $123 for the first 4 months of renting. We have all our available units and prices available on our website or feel free to give us a call at (415) 861-5500… more
Mari C., Business Manager
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Recommended Reviews
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Overall rating
184 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Katie G.Sausalito, CA38852Dec 22, 2020Updated review
I WOULD GIVE THIS PLACE 6 STARS IF I COULD! I have had a storage unit here for over 3 years and I absolutely love it.
Service: 5 Stars! From start to finish the staff's service is wonderful. They help you review all storage options, make the paperwork process very simple, and continue to provide you with service that is above and beyond. Whenever I have a request or question they work to provide the best solution for you as soon as possible. Staff is extremely professional, polite, and will go the extra mile. One employee even stayed after his business hours to help me move units in order to get it done!
Billing/Updates: 5 Stars! You can set up automatic payments and will receive all billing information and invoices on time each month. This storage facility is also on fixed rates so there are no price fluctuations or surprise charges made. Whenever there is a holiday closure or building update, they make sure to email everyone with plenty of notice and post it on a bulletin at the entrance and in each elevator to keep all clients well informed.
Cleanliness: 5 Stars! The entire building (office, storage units, and bathrooms) are all extremely clean and well maintained. The entire staff is constantly attentive to what is going on in the building and will resolve any issues or clean anything immediately. This is an enclosed building so there are no weather damage or bird concerns in these storage units, unlike other outdoor storage facilities. The staff have taken all necessary COVID precautions to keep the space safe during this time. Additionally, they even decorate the office for each season and holiday which is an extra nice treat.
Space/Organization: 5 Stars! The building is well laid out with two main front elevators off the parking area. It has a good flow with plenty of room in each hallway and elevator. They have many large moving carts available as well that help maneuver around the space easily. I have never had to wait for a cart or for the elevator long at all the entire time I have had a storage unit here.
My colleagues and I all have our own storage units here for work and absolutely LOVE this group and storage building. Anyone who gets a unit here will not regret it!
A BIG THANK YOU TO Nanette, Nicole, Mark, Richard, Nancy and the entire SOMA Self-Storage staff! The whole Humanscale team and I really appreciate and care for all of you. :)Helpful 1Thanks 0Love this 0Oh no 0Dec 28, 2018Previous reviewThis place is the best on all accounts.
1) Service: 5/5 - The SOMA Storage team here is incredible! They are friendly, good communicators, attentive and helpful with any questions or challenges you have. They remember all requests and will follow up as soon as possible.
2) Cleanliness: 5/5 - The building and units are immaculate. The building interior is updated and everything is kept very clean and organized.
3) Safety: 5/5 - They have security systems, door codes and TV monitors to track everything happening in the building. All units are on a security system too.
I would recommend this place to anyone in a heart beat! Thank you SOMA Storage team. - Hardy G.Templeton, CA03Aug 12, 2024Updated review
SOMA was great to deal with. The facility feels very secure: access code to enter and exit, banks of surveillance cameras being actively monitored, etc. We moved our stuff in during May and moved out in August. The staff were always very attentive, knowledgeable and friendly--not a place where they are faking it or just bored and only care about a paycheck. They are problem solvers. Also it was nice to not have any hidden charges for checking out mid month, or to find other fees tacked on. Special shout out to Monica, Aly, and the young man whose name escapes me. Thank you!!!
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Mari C.
May 22, 2024
Thank you so much! It is good to hear that you appreciated the clean and safe facility and that Aly and the team provided such great customer service. Please come by again soon.
May 19, 2024Previous reviewThe facility is run well, feels safe, and the storage unit was clean and easy to move our stuff into with wide corridors, and plenty of carts. Prices are excellent considering most of the competition have lousy reviews due to staff not being around during posted hours and security problems. I selected SOMA because we wanted a secure location and didn't want to be at the mercy of staff who show up late and leave early.
Aly was super helpful on check in, and didn't rush me even though it was near closing. Everything priced as it should be--no gimmicks. Likewise the guys working there with her were happy to help out and cared about customer satisfaction.
Very happy with SOMA. - Alexandra D.San Francisco, CA661596May 3, 2024
This is hands down the best storage facility I've ever used.
It's immaculately clean, the elevators are huge, the staff is professional and friendly, the password-protected gates prevent trespassers, there's parking inside. It's not climate controlled but it has good air flow and I think I'm not going to have a problem with mildew like I have at other facilities. The spaces are all framed with corrugated metal and have chicken wire across the top.
My one kvetch is, spaces are only 8' high and *could* be higher but the chicken wire prevents storing above 8'.
I'm not there often but when I am, I never see anyone else on my floor, though I have occasionally run into other renters and chatted with them in the parking area. They all seem super respectable. I only mention this because I've rented at some places where the tenants seemed quite sketchy.
Like any commercial rental, it is not rent-controlled. When I moved in they said they would not raise my rent for 8 months and then it would go up no more than 7%. I hope they stick to that! Even 7% every 8 months will add up quickly. In two years I will be paying 22% more than I am now.
That's better than Public Storage which is infamous for low-balling people with low move-in rents and then raising the rents a huge amount within a few months.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mari C.
May 8, 2024
Thank you, Alexandra! We appreciate the detailed and complimentary review and we are happy to hear you appreciate the clean and secure facility along with the professional and friendly staff. We take pride in our facilities and our rental increases are due to market prices while staying competitive with the surrounding facilities but we remain transparent about our prices. Again, thank you for the high rating and review and we hope you will come by again soon!
- Sep 21, 2023
Pros:
- They usually have deals and promotions, so make sure you check in before committing to something!
- Great location downtown.
- They have a parking lot inside the building that is access code protected.
- They make it easy if you want to get a diff sized storage by letting you know immediately what is available and if nothing is, putting you on a waitlist. They also are nice enough to keep us updated through the waiting list process to see if we are still interested.
- Fair prices for the city.
- Nicole! She has been amazing. Always knowledgeable and friendly. We love working with her.
- Super secure.
- Clean.
- They have trucks you can rent.
Cons:
- The hours. I wish it were 24 hours, but I understand their hours are standard across other storage companies.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Mari C.
Sep 27, 2023
Thank you, John, for the detailed and wonderful review! We are so happy that you appreciate all of the pros the facility offers and understand the one con. It is so good to hear you were provided with such great customer service. Please come by again soon.
- Ellie H.San Diego, CA02Jul 31, 2024
SOMA self storage is the best self storage in town. The staff is friendly, helpful, and provides quality customer service. Before relocating from San Diego, my husband and I decided to call SOMA self storage for more information. The service we got over the phone was exceptional. The woman over the phone was knowledgeable and friendly. She answered all our questions and was able to provide us with more storage information. When we got to San Francisco, Mark helped us off load the 20" ft U-Haul into our storage unit. He is super helpful, hardworking, and one of the most friendliest people we've met. Moving can be incredibly stressful, but their friendliness and helpfulness made the transition much smoother. Thank you all for the warm welcome and the excellent customer service is greatly appreciated. Thank you for making this experience a positive one!
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Mari C.
Aug 7, 2024
Thank you, Ellie! We are so happy to hear you have received such great customer service and that your move was made easier by the helpful team. We appreciate knowing your experience was a positive one and hope you will come by again soon.
- Dave D.Pueblo, CO06Mar 23, 2024
They had great deals, since moving to this area from southern california, I've been having some things stored here. I feel they provided a great value ands ervice. Everyone here was super nice. They have a great location downtown. Parking wasn't a problem anytime I would come in.
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Mari C.
Mar 27, 2024
Thank you, Dave! It is good to hear you appreciated the value and service, along with the location. Please come by again soon.
- Michelle C.San Francisco, CA1084097Dec 28, 2023
At first, I thought I was going to have a hard time with getting into my unit because I had lost my keys. But the staff helped me through the procedure in cutting my lock. Alex was really friendly and ensured that I would be able to get into my unit on time. He even provided a courtesy lock for me to replace my old lock. Not to mention that this storage facility is way safer than most others that I have seen in the area. Highly recommend this location for storage!
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Mari C.
Dec 29, 2023
Thank you, Michelle! It is so good to hear that Alex was so helpful when you lost the key to your unit. We are happy to know your issue was resolved quickly and efficiently. Please come by again soon.
- May H.San Francisco, CA0207Dec 18, 2023
With costs being so high in SF, renting storage space in the city is probably the last thing I'd spend money on. However, I have boxes of medical supplies shipped to me every month that I don't have room for in my studio apartment, but need easy access to.
I was initially suspicious of SOMA Self-Storage's nearly 5-star rating amongst the 2 or 3-star ratings of its peers. But from the initial conversation to having rented my space for ~4 months now, I can say the 5-star rating is TOTALLY deserved.
Everyone I've dealt with have been great, but a shout-out to MARK in particular for going well above and beyond. Examples:
-- I use their concierge service, so that SOMA will accept deliveries and place them in my unit. He noticed that most of my medical supplies are color-coded and he stacked them accordingly.
-- Whenever he sees me loading up my car with boxes, which are pretty heavy, he comes over to help me.
These sound like small things, but they make a huge difference to me! And it's such a contrast to pretty much any other place nowadays where people can barely manage doing the minimum (and they want a tip for it).
You don't have 24-hour access and the monthly rate isn't cheap, but what sold me, in addition to the service, was:
1. they do run specials (mine was during the Labor Day promo)
2. they DON'T nickel and dime you.
Examples:
-- I forgot to bring my own lock and they loaned me one, so that I could get the promo and return a few days later with my own lock. Most places would require you to buy one of theirs if you didn't have one at the time of signing. -- they require insurance, but rather than force me to buy their insurance, they mentioned that my rental home insurance may already cover the storage space if I live nearby. I checked and they were right! Saves me a bit of $ every month.
3. the "fine print" is reasonable (yes, I actually read the entire agreement)
4. The facility is super clean, I feel safe, here, and there's professional pest control (there's a small cylinder (dumbbell?) shaped device in each unit)
5. Free use of a van (but just for move-in)
6. 13-foot (?) vehicle clearance into the building and free/convenient parking for unloading/loading with carts, of course
7. No trash cans, but free cardboard box recycling area
8. They can accept deliveries and deposit them in your unit (for an extra fee)Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Mari C.
Dec 29, 2023
Thank you so much, May, for the detailed and complimentary review! We are so happy to hear you have had such a great experience with us and appreciate all that the facility has to offer. Please come by again soon.
- Karen J.San Fernando, CA01May 18, 2024
This week was my first time ever using SOMA's services; I am so grateful to all the staff, but especially Marks'. I recently had surgery and was afraid of how I was going to be able to lift all by boxes, but upon letting Mark know, he took care of everything, from unloading my car to loading the unit. It made a world of a different in my healing process and in my experience at SOMA. I highly recommend this place to anyone looking for a storage unit! Thank you, Mark!
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Mari C.
May 22, 2024
Thank you, Karen! We appreciate the new business and are so happy to hear that Mark and the team provided such great customer service. We hope you heal quickly and come by again soon.
- Kristen O.Las Vegas, NV01Jan 22, 2024
I have rented from SOMA Storage for 9 years! I run a holiday program for a non-profit in San Francisco! This December we served over 500 homeless and low income families. We couldn't do this with the help and support of SOMA Storage.
The units are clean and well maintained. There is a covered garage, units are secured with an access code and it is in a great location downtown. They also have a van and/or truck you can rent, which is incredibly helpful when we are clearing out our rented units.
I can't say enough about the staff! Nanette, Nicole, Mark, Richard and Alex! They are incredible. So helpful during our December craziness. I am so grateful to have them as partners while we are serving the community.
I highly recommend SOMA Storage!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mari C.
Jan 31, 2024
Thank you so much, Kristen! We appreciate the amazing review and continued business throughout the years! We are happy to hear your program was successful and helped so many people. It is also good to know you appreciate the units, facility, and friendly customer service. Please come by anytime!
- Mike S.San Francisco, CA02Apr 17, 2024
Mark and his team run a clean ship. The units are dry and clean. The building is solid for an even climate. They are helpful and professional. It is clear a lot of people use this place because it is reputable.
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Mari C.
Apr 24, 2024
Thank you, Mike! We are happy to hear Mark and his team provided such great customer service and that you appreciated the facility. We hope you will come by again soon.