Review Highlights
“Thank You Standard Supply and Mario Perez for being so kind in our moment of needing buttons for a high school physics project!” in 6 reviews
“The guy here, Jason or Jacob, had the ignitor for our heater which was broken and freezing us in our own house over Christmas.” in 4 reviews
“I installed the new capacitor, and enjoying writing this review in my house with cool air circulating around.” in 5 reviews
Location & Hours
Other Heating & Air Conditioning/HVAC Nearby
in Heating & Air Conditioning/hvac, Water Heater Installation/repair, Solar Installation
in Plumbing, Heating & Air Conditioning/hvac, Electricians
in Heating & Air Conditioning/hvac
Amenities and More
About the Business
Appliances, Appliance Parts, Heating & Air Conditioning (Equipment, Parts & Supplies)
Ask the Community
Q:
I know on their receipts, they say all sales are final, but do they do exchanges if we received the wrong part?
A:
People also searched for
Recommended Reviews
![Photo of Username](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-19e0a8ff85b15f4bbd79.png)
Overall rating
78 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Alan Z.Sacramento, CA02Aug 12, 2024
6/28/2024
Apoogies for the delayed review.
Old school customer service at it's finest. Ron and the rest of the staff I encountered (sorry, I cannot recall their names), were top notch, know their stuff and eager to share., making sure I knew how to install the parts I purchased. Thanks for being there.
Side note: I say poo poo on the bad reviews. I don't think the reviewers were in the same establishment that I was.
AlanHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Gina C.
Aug 26, 2024
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that Ron and the team were able to assist you effectively and make your experience memorable. Your kind words about our customer service truly mean a lot to us.
We appreciate your perspective on the other reviews as well. It’s always great to hear from customers who had a positive experience. If you need any more help or have any questions in the future, don’t hesitate to reach out!
Thanks again, and we look forward to serving you in the future. - Will C.Fairfield, CAJul 10, 2024
Nice location and they seem to have parts that most places don't carry . Customer service is decent , and the people behind the counter are very helpful . Every time I go into the store the service is really good , sometimes the phone service is just so so .
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Samuel W.
Jul 17, 2024
Thank you for your feedback and for recognizing our store's unique inventory and helpful in-store service. We're glad to hear that your visits have been positive overall. We also appreciate your comments about our phone service and will work on improving it to provide a better experience. If you have any further suggestions or need assistance, please let us know. Thanks again for your support!
- Ashtyn G.Elk Grove, CA6581119Sep 27, 2023
Horrible customer service. Waste of time dealing with this company.!they gave me the run around for 11 days. And the final straw for me was Sam ;the general manager. His attitude was very arrogant, nasty and appalling, after I brought this to his attention- he continued to chastise me. As a multi business owner I'd hate this to be the representation of my business. And if the owner Mario is aware- then that speaks volumes on how he runs his "family owned" business. Made multiple follow ups after they asked me all these questions just to respond with a hasty attitude after I asked why do I keep getting told different things. I'd never spend a dime here.
Helpful 2Thanks 1Love this 0Oh no 0Business owner information
Samuel W.
Nov 5, 2023
We are genuinely sorry to hear about your recent experience with our company, and I want to extend our sincerest apologies for the frustration and inconvenience you've encountered. Your feedback is invaluable, and I assure you that we take it seriously.
Please know that your feedback will be addressed internally, and we will work diligently to rectify the issues you've encountered.
Once again, we apologize for the inconvenience you've faced, and we genuinely hope that you might consider giving us another chance in the future to demonstrate the quality of service that we aim to provide. - Jason B.Woodland, CA03Jan 9, 2024
These guys are super knowledgeable and kind. I pulled up as they were closing their security doors and they opened up for me to buy a small part. Any other place would have told me come back tomorrow. Absolute standup guys. Come here please stop ordering from Amazon.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Samuel W.
Jul 17, 2024
Thank you for the fantastic review! We’re thrilled to hear that our team’s knowledge and kindness made a difference, and we’re glad we could assist you even as we were closing. Your support means a lot to us, and we truly appreciate your recommendation. If you need anything else, don’t hesitate to stop by!
- Gino L.Folsom, CA8811Aug 17, 2023
THE BEST provider for any home needs! My home A/C broke during the peak of summer! Standard Supply was the only store that had the part I needed, and were able to verify exactly what part I needed and how to install it! Saved me so money and nightmare in 100 degree heat! THANK YOU STANDARD SUPPLY!
Helpful 0Thanks 1Love this 0Oh no 0Business owner information
Samuel W.
Jul 17, 2024
Thank you for the wonderful review! We’re thrilled to hear that we could help you with the right part and installation guidance during such a critical time. It’s great to know we could save you money and make your summer a little more comfortable. We appreciate your kind words and are here if you need anything else!
- Karen L.Sacramento, CA1404749Sep 3, 2021
It's so nice to have a parts store in town. I always ask these folks first before looking online and their prices are usually much cheaper than buying online. They haven't had every part I've looked for, but then again I'm cheap and want to repair old appliances so often it's the manufacturer discontinuing the part, not these folks.
Recently I shot them an email with my parts list and they called me same day, and was able to pick up within 48 hours.Helpful 0Thanks 0Love this 0Oh no 0 - Dave D.Sacramento, CA342Jan 13, 2023
I needed a freezer light and water filter for our refrigerator. Standard took the time to make sure I was getting the correct part and ordered it for me. Very knowledgeable staff who are focused on doing the right thing.
Helpful 0Thanks 0Love this 0Oh no 0 - Moradi S.San Mateo, CA042May 16, 2023
One of the worst experiences I've had. They quoted a price on the phone, and I go to the store and they're trying to charge 1.5 times that price. Very misleading. Very disappointing and a waste of time. I guess you got a wonder why there's no prices on any other items, so they can rip their customers off. And Stan has got to be the least professional employee I've ever seen. Very bitter guy that needs to find a different place.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Samuel W.
Nov 5, 2023
I'm sorry to hear about your experience, and we appreciate your feedback. We apologize for any pricing confusion you encountered, and we'll work to ensure better transparency in the future. Your comments about Stan will also be addressed. Thank you for bringing this to our attention. We hope you will give us another chance in the future to make amends.
- Hannah K.Sacramento, CA68Jan 15, 2022
In the last two months, we've had to replace parts in our washing machine, our furnace for the HVAC, and just yesterday the oven. Each time my honey has been able to find the parts he needed at Standard Appliance, and he thinks very highly of the guys at the counter there. They know their parts, and they know their inventory. Sure you could try buying parts online, and if you get lucky you will save ten cents, but when your appliance isn't working--when it's so cold in your house your dogs are giving you dirty look as they huddle under blankets, or you have a big basket of wet laundry that s too soaked to put in the dryer, or an unfinished batch of cookies and the oven wont get over 200 degrees, nothing beats a local business with a diverse inventory and competent knowledgeable staff.
Helpful 3Thanks 0Love this 1Oh no 0 - Steven D.Sacramento, CA05Nov 16, 2022
Old school service! Ordered a part for my dishwasher at 8 am and picked it up by 1 pm. Thank you very much and you've got a customer for life!
Helpful 0Thanks 0Love this 0Oh no 0
Other Heating & Air Conditioning/HVAC Nearby
in Plumbing, Water Heater Installation/repair, Heating & Air Conditioning/hvac
in Heating & Air Conditioning/hvac