Photos & videos
Services Offered
Verified by Business
Cooktop repair
Appliance repair
Range repair
Stove repair
Review Highlights
“Scott was just here to look at my washer and then I asked him to listen to a noise my dryer was making as well.” in 16 reviews
“By 8:00 on Friday morning I had bought a new dishwasher and a very reasonable delivery/install/removal package.” in 2 reviews
“It was done for a fair price.” in 2 reviews
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About the Business
Business owner information
![Photo of Scott R.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Scott R.
Superior Appliance Service established by Scott Rodrigues in Alameda County, California in1985. Doing Appliance Service and Repairs in the Hayward, Castro Valley, Fremont, Newark, Union City, San Lorenzo, San Leandro areas. We have 38 years of Appliance experience and 27 years in business. Providing same day and/or next day, in most cases, service is important to Superior Appliance Service and their customers because, they want their customers to know that they are the priority. By taking customers on a priority basis they assist their customers to move forward with their daily agenda as quickly as possible. Our mission at Superior Appliance Service has always been to provide Fast, Friendly and Efficient Service in our Customers homes.
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Overall rating
29 reviews
5 stars
4 stars
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2 stars
1 star
- Bruce S.San Leandro, CA08Nov 10, 2021
They did the job I requested in a timely manner and all worked out. Very friendly and didn't mess around. Very reasonable prices for what they do.
Helpful 0Thanks 0Love this 0Oh no 0 - Penelope R.San Leandro, CA1273Dec 21, 2016
I have used Superior Appliance for every single appliance in my home from dishwasher to clothes dryer and I always get fast service and clear explanation about cost broken down into parts and labor.
I would be lost without Superior!Helpful 0Thanks 0Love this 0Oh no 0 - Silvia M.Castro Valley, CA041Apr 17, 2018
Scott did an excellent job of diagnosing and repairing our Jenn air electric burner! He let me know a time range when he could come by and called 10 minutes before his arrival. The burner works better than ever. We had it repaired previously by another company but that was a shoddy repair that was never quite right. Highly recommend Superior Appliance if you need any appliance repair!
Helpful 0Thanks 0Love this 0Oh no 0 - Bob S.Castro Valley, CA5231Jul 31, 2018
Mike at superior appliance is a very knowledgeable and helpful repairman. They answer their phone and show up within a day or two at the time specified. Our dishwasher was not washing properly and he explained the reasons why and made a valiant attempt to repair it but because the parts were no longer available, that was not possible. He refunded the cost of the parts that he attempted to use and recommended brands for a new dishwasher. I will certainly use his services again.
Helpful 0Thanks 0Love this 0Oh no 0 - Joe L.Woodside, CA19511Nov 24, 2014
PLEASE DO NOT EVER USE THIS COMPANY FOR SEARS INSTALLATION!
ZERO STARS - AVOID!
We've had a huge issue with them no call/no showing. We had one of their installers, Juan, come out on the 10th to provide an estimate to install a kenmore oven/micro combo, and a kenmore range that I purchased for my grandmother and my mother, fir Christmas. They're both disabled and elder, and haven't had an appliance upgrade in decades. Also so they can have thanksgiving dinner at home.
We had the estimate competed on that same day with the promise of them (Juan) coming out Friday to complete the installation. I was to provide payment at the end of the job, everything was great. Problem was, that they never called on Thursday, then they never showed up on Friday. My family had their old appliances removed that day to make room for the new ones, so were no without any mens to cook.
After spending several hours on the phone with Sears that Friday, and also Superior, the promised they'd come back on Saturday between the hours of 4-8. Again, they no called no-showed, leaving two elders without a stove or an oven to use. Calling them back on Monday, we got a SEARs supervisor (Audry) to call them and track them down, and they promised they'd come out Monday evening between 6-8pm.
They showed up, Juan and crew, to do the installation. They were ready to go. I then got a call from Mary Lou and Art from Superiors Front Office, demanding payment in full before the work even started. Full payment was 270.00. Keep in mind that up to this point, I'd spend 3,800.00 on appliances, 340.00 on SEARs installations, another 70.00 on superior sending Juan over to estimate the installation, and they were yelling at my elderly relatives about 270.00 dollars and were not willing to start the work until we payed them......
I refused to give them the balance (270.00) until they completed the work due to prior bad acts (them no-call no showing twice), then they packed up and left the house, leaving the family again without means to cook, AGAIN! I can't believe that they'd do this to anyone's mom or grandmom, especially around the holidays, especially knowingly leaving them without means to cook. What if it was their mom, or grandma.....
So, we're back at square one, appliances on the floor in the living room, and thanksgiving in limbo - I can't believe these people
Thanks Juan, Mary Lou, and Art.... Happy Holidays to you and yours....Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Scott R.
Jan 29, 2015
Wrong Company- Please verify the business you are reviewing. We are not affiliated with Sears.
Sorry for you experience with Superior Appliance Installation Company contracted through Sears. One of Many unfortunate experiences that my company Superior Appliance Service get confused with.
I own a small service repair company that is based in the East Bay, I am the sole owner and operator of Superior Appliance Service. And often run across companies using my name with slight differences to advertise services, installations and so on.
We are not contracted with Sears, Lowes, or any other big box or small box company to do installations. In fact we do not do installations at all. I would like to thank you in advance for removing your negative review about your bad experience with SAI and by asking you to add your review to the correct website/ yelp account with Superior Appliance Installations or on the Sears site.
Please feel free to contact me personally at 510-581-4140 for further explanation of the confusion on this matter.
Thank you for your time.
Scott Rodrigues
Sole Owner and Operator
Superior Appliance Service - george b.Castro Valley, CA45225Sep 1, 2010
Dont loose this number for Superior Appliance.
If something breaks in your house...he is the man. He has fixed our washer, dryer and both refrigerators over the years. The first couple times we used Scott, we also got quotes from other companies and his prices were the best and his work was...well Superior! Each time he came out and fixed the appliance with one visit...he had the parts in his truck.
You can also talk to Scott about current events....smart guy.Helpful 2Thanks 0Love this 0Oh no 0 - Susie Y.Hayward, CA086Mar 4, 2013
Am keeping this company as my " go-to for anything mechanical that breaks down."
Prompt arrival, fast repair time, accepts credit cards. He knows the quirks of the washer that broke down and fixed it quick. No hassle, no up service pitch. Just knowledgeable professional service from the get go. What's not to like.Helpful 1Thanks 0Love this 0Oh no 0 - Monica A.San Leandro, CA2183May 9, 2014
Scott is AWESOME! He is quick to respond and setup convenient appointments and gets our appliances back at full speed with just one appointment. He is affordable, wise and a straight shooter. We have had him work on all of our appliances and the repairs last and often improve the overall performance.
Also, I must say he is one of the most honest and trustworthy business owners I've worked with. In today's society it seems as though customer service and honesty are not as important as they used to be...
I recently remodeled my kitchen and one of my appliances was purchased without a service plan. We got it at the Sears Outlet and it was a great deal so we decided to not to take this option and figured there also wasn't a warranty. So, when our ice maker stopped working I of course called Scott. He came out and accessed that the machine was indeed broken and needed to be replaced, since our fridge isn't a cheap one the repairs sounded costly. When I brought this up Scott mentioned that it indeed must be under warranty, after I confirmed that with Sears I decided to go with the free option to replace it of course. Scott was happy to know this would be repaired to for free and advised me to move forward with this option, even though I was still considering paying him since it would be way faster and done right. Not many people would do that, in fact I think VERY few would.
Because of the relationship I have with Scott and his kind ways I decided not to purchase the costly service plan offered by Sears during my call, but to instead rely on the fact that I know he will be able to help if any new situations come up.
If you are considering any other option for appliance repair for any reason be it time or cost you're crazy!Helpful 1Thanks 0Love this 0Oh no 0 - John M.Castro Valley, CA01Nov 25, 2019
Don't bother with this company. Tried multiple times to get an appointment, but they don't answer their phone, or take a message. There is no excuse for this poor customer service. From the reviews I was ready to go with this company. If they even had a message that they were busy and would get back to me, my patience wouldn't have run out.
Helpful 0Thanks 0Love this 0Oh no 0 - Geraldine H.Castro Valley, CA43280119May 26, 2012Updated review
The biggest element is still working and regulating just fine. So the switch Scott put in is still working well. I cooked a pot roast yesterday and simmered it low and slow for 4 hours, and it kept it at a low simmer.
Superior Appliance is local, so it should be higher up on the listings, not like the other listings, who are out of the area, but say "serving" the particular area.Helpful 0Thanks 0Love this 0Oh no 0Feb 14, 2012Previous reviewI called Scott and told him what the problem was. When he came over, he determined the problem was the switch. My stove is electric and the widest burner that I use most has stopped regulating; when it's on simmer, it's on full-blast high. I don't know what happened for it to do that. I called another repairman before Superior, he said nothing was wrong with it. I just lived with it for a while because I was frustrated. When I got tired of my pans warping, (and I surely was scared I would ruin my good ones) I called Superior based on all the good reviews.
Scott ordered the part, and he said we would have to pay for it first and then he would call us to set up another appointment to get it installed. We had a little problem coordinating the time, but we tried again the next day, and he got the new switch in. My husband was the one who was home, and he really liked Scott, too.
When I got home from work, I couldn't wait to try my "new" burner. I cooked rice. I thought since I would have to bring it to a boil and then simmer, I could test the regulating capability. It was perfect. Brought it to a boil slowly, and then I simmered it, and it performed as I hoped. The next test was bacon the following day. And it, too, was a success. When I was still in denial about the switch, even on low, the bacon burned, and that pissed me off.
Anyway, call Superior because Scott is good, and he'll fix your problem.
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