Sur La Table

I had a cooking class with Andrea and she was fantastic!! Very professional, kind and patient in teaching our pastry class. She went through the recipe carefully and explained everything!!!
I really had a great time and hope to come back again for another class. Plus you get to take home delicious food you made.
Thank you for a fun time!!!!

I recently took a cooking class at Sur La Table in Palo Alto where we were supposed to learn how to make braised short ribs. While the class was enjoyable and had a good concept, it didn't live up to expectations, especially given the cost.

The class lacked hands-on opportunities; most ingredients were pre-cut and pre-measured, and the experience felt more like a demonstration than an interactive session. The instructor and the assistant struggled with the Instant Pot, which was quite surprising. We ended up having to restart the cooking timer because they didn't realize the Instant Pots weren't functioning correctly, adding to the frustration.

With only one or two students getting to participate directly in the cooking process while the instructor made a main pot for sharing, it felt less engaging than anticipated. Given these issues and the price of the class, it didn't seem worth the expense.

I highly recommend the cooking classes at Sur La Table. For about $100 per person, you get a fantastic two-hour culinary experience. I contacted their executive chef, who helped organize a private event for my group of nine, and the team was very accommodating to the vegetarians in our party. It was an incredible experience! We prepared a delicious salad, pappardelle bolognese, and ricotta egg ravioli. You can even bring your own alcoholic beverages to enjoy during the class. Plus, all participants receive a 10% discount on purchases!

Came here for a cooking class that was a Valentine's Day gift from my boyfriend and had so much fun!

In our class we made a strawberry cake, sticky toffee pudding, and pork wrapped in pastry dough. Our teacher was super friendly and helpful. He showed us how to do each step clearly and let us do most of the work by ourselves, but was there when we needed help. I feel like they did a good job at picking the recipes since we did a bunch of different steps and it didn't feel like we were doing the same thing over and over again. We made caramel, made the pork mixture, sliced and decorated a cake, etc.

I took away a star because you have to work in groups of 4 but I noticed that most people in the class came in a groups of 2. It was fun working with other people but the class isn't cheap and for the amount they charge, I feel like you should be able to choose if you want to work with just your group. I will say that you come out of the class with a lot of pastries to take home.

I think this is such a cute date idea, activity to do with your friends and/or kids! It's a little pricey but I still think it's worth it and they have different recipes on different days.

This was the worst customer service experience I have had in recent memory. Looking at other reviews makes me think this store needs a new staff or it needs to shut down all together. I bought a wooden cutting board. My wife soaked it in warm water to get some stains out. It promptly cracked through the middle and became unusable (please see photo). I went in to replace it. I showed them my credit card record of the purchase (please see attached) Note that that contains both the time and location of the purchase. There is no reason to doubt that board was from that store-it also says Sur La table on it. As soon as the person I was talking to realized I had no original receipt he entered into lecture mode. He used the socratic method to maximize the knowledge I retain. He said things like 'I have guidelines to follow. You have a job, right? You know how at your job there are guidelines? We have them too.' etc. I asked to talk to a manager. He said he is the manager. I asked to talk to his boss. He said I should come tomorrow (as if I have nothing better to do than to go and argue several times about a defective cutting board). Avoid this store. And mangers, please find people who have the temperament for customer service.

Strange customer service experience especially with the caucasian male. Felt like I was slightly being followed around, and others were being treated much better than myself.

Just took a super fun cooking class with Andrea. We cooked a French dinner. A tart, chicken, asparagus and pot d'crème for dessert. Delicious if I may say so myself. The store and staff are cool.

I signed up for a cooking class this afternoon for a 7pm dinner for 2 people on the cozy meal website. This class was at the Sur La Table in Palo Alto.
My sister was in town for her birthday and we had a whole evening planned out. After I booked it, I received an email saying it was pending chef approval. I then called the Cozy Meal 800 number and wanted to confirm it was in fact booked and not pending. I was on the phone with the rep who told me the chef had just approved the class for us both. I was charged $187.  We canceled our other plan as we really wanted to do the cooking class and were so excited we got in.

We arrived to Sur La Table in Palo Alto at 7pm sharp. We walked into the cooking room, were greeted, put on aprons. We then noticed we didn't have name tags. We walked up to the chef who told us she had us on NO reservation, she did not have our names nor did they have space for us or ANY extra FOOD for us to even join the class. I showed her our booking made through Cozy Meal, and she said she didn't know why there was a lack of communication to her.

I have honestly never had an experience this poor. I am honestly still stunned by the experience and operation of this whole thing. We drove 73 miles to get to this class on time, we were doing this as part of a birthday celebration. When I called , the woman apologized, and said she would issue a refund and told me to have a good night. Unfortunately, this experience was not repaired by issuing me a refund after wasting 3 hours total of my life.

I will be letting others know this app is absolutely horrible and not ever using it again. This is absolutely unacceptable, and I am sad a company like Sur La Table has partnered with Cozy Meal if this is how operations work. I was a HUGE fan of Sur La Table, but this experience was absolutely unacceptable.

Sur la table was awesome. It had a beautiful location, great staff, a beautiful store, etc. The summer camps were so fun and enjoyable, I look forward to going there again!

Overall, we were extremely disappointed with our experience at Sur La Table's cooking class. The combination of a poorly organized booking process, an underqualified chef, and insufficient resources for participants resulted in a frustrating experience that fell short of our expectations for a special birthday celebration. We hope Sur La Table addresses these issues to improve future classes for others.