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SWAGS Plumbing and Rooter
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Limited-time offer!
Get $100.00 off any Drain Cleaning, may not be… read more
Do you have a plumbing problem?
WAIVED DISPATCH FEE, may not be combined with any… read more
Water Heater issues, leaks, noises, NO hot water?
$250.00 OFF ANY WATER HEATER REPLACEMENT, may not be… read more
We specialize in home plumbing services.
Give us a call at (408) 721-5773 to book an… read more
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Locally owned & operated
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Emergency services
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Services Offered
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Drain installation
Faucet installation
Garbage disposal installation
Gas line installation
Drain repair
Faucet repair
Garbage disposal repair
Gas line repair
Review Highlights
“Jaime, without any hesitation and at NO CHARGE, took it upon himself to assist in re-installing my stove/oven.” in 20 reviews
“Got an Appointment almost immediately (faster than I could handle.) Tech (Matthew) came on time with a phone call ahead.” in 4 reviews
“By contrast, Swags said they could help us out the same day, with no extra charge for work on a Sunday.” in 5 reviews
About the Business
Swags Plumbing and Rooter is dedicated to providing all your residential plumbing needs, including installation of water heaters and plumbing fixtures, Sewer, Water, and Gas line repairs, installation and complete repipes. We have over 50 years of experience and are knowledgeable in all plumbing systems and plumbing codes. Our technicians are very clean and we promise to take care of your home, providing you with exceptional service and making your experience remarkable!
Location & Hours
Amenities and More
Ask the Community
Q:
I have a water heater that has a small leak and vibrates with loud noises after turning on shower for more than 3 minutes. Can you please advise if you can inspect and repair or possibly replace water heater? If so, what is an estimate for both?
A:
Hi John, please feel free to call us at 408-620-5544, so that we can go over the details of your request and provide you with the feedback you are looking for. Thank you!
Estrella H., Business Customer Service
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Overall rating
77 reviews
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- L E.San Jose, CA0391Feb 22, 2022
Call SWAGS first! VERY happy with the service and professionalism. I had a bit of an emergency (after hours of course) and Daniel helped right away. Went above and beyond in coming to my home after 8:00pm to see what could be done temporarily while waiting for the right truck/equipment. Technicians came first thing the next morning. (They were even a bit early! Lovely!). Very please all around.
Helpful 2Thanks 0Love this 1Oh no 0 - ErwinMenlo Park, CA01Jul 22, 2024
Summary: Great customer service, good work, fair pricing. I'll be using SWAGS again.
I got a quote for them for a dripping faucet. Their quote was reasonable relative to others. Happy I was able to make an appointment for the next morning. Daniel arrived promptly. He was considerate for my family's needs (e.g. where he parked). He explained the work he did. SWAGS kept to their word about pricing. Problems seems to be solved. I know who to call for our future plumbing needs.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jaime R.
Jul 25, 2024
Hi Erwin,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Daniel provided prompt, considerate service and that you were pleased with our pricing and the quality of our work. Our team strives to deliver exceptional service and clear communication, so it’s wonderful to know that we met your expectations. If you ever need any further assistance with your plumbing needs, don’t hesitate to reach out. We look forward to serving you again in the future! - Luis S.San Jose, CA06Jun 17, 2024
Excellent service from a knowledgeable and professional organization! Where to begin. First, I would like to thank Jaime and Christian for the patience and hard work they provided me. I can't begin to tell you how nice it was to have them come into my home and be curious to me and my family. This is the first I have heard of a company asking if they can help themselves in and out of my house while performing the job! That meant a lot to me! Second, they always arrived on time, wore shoe covers, and the work was beyond exceptional!
The job was to re-connect the plumbing underneath my kitchen island to my new farmhouse sink and install a new faucet, airgap, and soap dispenser. All this work was done within a two-hour time frame. I was particularly impressed when I asked last minute if they could install some wood framing to support the new farmhouse sink, a task the initial installers had refused to do. Without hesitation and at no ADDITIONAL COST, they did it! Their willingness to go above and beyond reassured me that I was in good hands! Stand up guys!
Lastly, when I had new kitchen island countertops installed, the installers refused to re-connect and re-install the stove/oven. Jaime, without any hesitation and at NO CHARGE, took it upon himself to assist in re-installing my stove/oven. This act of going the extra mile further solidified my belief that Jaime, his crew, and his company are superior to any other plumbing company I have ever dealt with. I will not hesitate to recommend them to my friends and family for any plumbing work they may need. Thank you once again, Jaime and Christian!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jaime R.
Jun 17, 2024
Luis,
Wow! Thank you so much for taking the time to write such a detailed and glowing review! We're incredibly grateful for your kind words and truly appreciate your business.
It means a lot to us that you found our team to be knowledgeable, professional, and courteous. I am especially happy to hear that Christian was able to exceed your expectations. At SWAGS, we believe in treating every customer's home with respect, and we're glad their attentiveness to detail and willingness to go the extra mile made a positive impact on your experience.
Their ability to handle the unexpected tasks, like framing for the sink and re-installing your stove, showcases their dedication to ensuring everything is functioning perfectly. We're proud to have such a skilled and helpful team!
We take great pride in exceeding our customers' expectations, and your recommendation is the highest compliment we can receive. Please don't hesitate to share our information with anyone in your network who might need a reliable plumber. We'd be happy to help them too!
Thanks again for your fantastic review!
Sincerely,
The Team at SWAGS Plumbing and Rooter - Mj C.San Jose, CA09Aug 25, 2024
SWAGS came out the day after I contacted them regarding a sluggish drain. Daniel was the one who performed the work. Prior to his arrival, he kept me apprised by phone of when he would arrive within the 2 hour window. Once he arrived, he was very conscientious about cleanliness and respectful of my home.
Daniel snaked out the drain and improved the overall situation. Before performing the work, he got into the crawl space and inspected the galvanized pipe to ensure it's integrity before snaking it out.
I would hire SWAGS back any time.
Good work Daniel!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jaime R.
Aug 25, 2024
Hi MJ, Thank you so much for your kind words and detailed feedback! We're thrilled to hear that Daniel was able to address your sluggish drain issue efficiently and with care. At SWAGS Plumbing and Rooter, we pride ourselves on our professionalism and respect for our customers' homes, so it's great to know that Daniel delivered on these values.
We also appreciate you noting the extra steps Daniel took to inspect the galvanized pipe before proceeding with the work. Ensuring the integrity of your plumbing system is a priority for us, and we're glad that this attention to detail made a positive difference in your experience.
We look forward to the opportunity to serve you again in the future. Thanks once more for choosing SWAGS Plumbing and Rooter!
Best regards,
Jaime
SWAGS Plumbing and Rooter - Gil T.San Jose, CA01Aug 22, 2024
I was able to schedule a same-day appointment with Daniel using the online app. It was simple, time-saving and the tech arrived on time and did the needed work without any issues. Their trucks are well-equipped and ready to handle most plumbing situations. Will definitely use them next time I need such services!
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Jaime R.
Aug 22, 2024
Hi Gil, Thank you for your wonderful feedback! We're thrilled to hear that scheduling your appointment with us through our online booking tool was smooth and convenient. Punctuality and efficiency are core to our service, so it's great to know that our technician Daniel arrived on time and completed the work seamlessly. We take pride in our well-equipped trucks, ensuring we're always prepared to tackle any plumbing issue. We look forward to assisting you with any future needs. Thanks again for choosing us!
- Fiena M.Campbell, CA11104165Jul 6, 2024
Had a drain clog, Daniel came out quickly, on time, courteous and resolved the problem for good value.
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Jaime R.
Jul 8, 2024
Hi Fiena, thank you for the review, I am gkad we were able to meet your expectations.
- Michael S.Sunnyvale, CA025Jul 25, 2024
Contacted regarding a faucet issue, and they wanted to charge $1000 to replace a kitchen faucet (parts and labor). Which seems *absurd* to me, given that I can go to Home Depot, get a good quality Moen faucet for $150 and install it in about an hour myself (which is what I did instead).
They did provide a free estimate to me though, and they are very responsive, so I'm giving them two stars instead of one.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jaime R.
Jul 25, 2024
Thank you for your feedback. We appreciate your honest review and are glad to hear that you found our team responsive and our free estimates helpful.
I would like to clarify some things to hopefully provide some perspective regarding our pricing. At the time of booking your appointment, we waived our dispatch and diagnostic fee as a courtesy. Our ability to be responsive requires a professionally trained team consisting of customer service representatives, dispatchers, and technicians. We are a licensed contractor with a significant amount of overhead; we must carry general liability insurance, workers' compensation insurance, insure and maintain all our service vehicles, and provide substantial compensation and benefits packages to maintain and retain a quality team that provide exceptional service and a quality product.
The benefits of using our company to replace your kitchen faucet include:
• We are a peace of mind concept company.
• You receive a professional installation backed by our service guarantee.
• Our fixtures are high quality and come with a two-year warranty on both the product and labor.
• We do not install low-quality inferior home center products.
• We account for any potential complications during the installation process, ensuring peace of mind.
We understand that some customers may prefer to handle smaller projects themselves, and we respect that choice. Our goal is always to provide the highest quality service and peace of mind for our customers. If you have any further concerns or questions, please don't hesitate to reach to out.
Best regards,
Jaime - AV T.Los Angeles, CA01055Jul 28, 2024
I had a clogged toilet and got a same day appointment. The guy was a professional and took care of everything very well. Just note that the $89 is a diagnostic fee. The actually cost will vary depending on what needs to be done.
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Jaime R.
Jul 30, 2024
Thank you for your feedback! We're glad to hear that our technician provided professional and efficient service for your clogged toilet. At SWAGS Plumbing and Rooter, we strive to offer prompt and reliable service for all our customers.
We apologize if there may have been some confusion regarding our $89.00 Dispatch and Diagnostic charge. To clarify, the following is stated when accepting our online booking terms:
“We have a Dispatch and Minor Diagnostics Charge:
We send a trained technician to your home; they will perform an evaluation and provide detailed repair options for $89.00. This covers up to 2 hours of minor diagnostics. This charge may be waived upon your approval of the work order.”
We also mention this at the time of booking over the phone with our CSR’s, and we apply the $89.00 toward the approved work.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Jaime
SWAGS Plumbing and Rooter - Nicole D.Sunnyvale, CA1202Feb 17, 2024
The technician seemed knowledgeable and very nice. Walked me through the steps he took and was very kind to answer my questions. I found it educational. I was happy with the situation when he left, but then sad/upset when I found that the issue still persisted afterwards.
My fault for not being very educated about plumbing.
Ultimately, I paid for someone to break through my ceiling to confirm it wasn't a toilet leak issue (whew) but a shower one. Perhaps the overflow or something else.
The session ended with me just watching the situation with a hole in my ceiling. When it began to leak again, I called the main line and the phone answering service couldn't tell me if I had to pay a second time for a follow-up appointment. It wasn't fully diagnosed the first time, so I didn't want to be charged for a 1/2 done job. Never really got a full answer about a charge.
I did get a follow-up call where there was talk of opening more of the ceiling. I was wondering if there was a less non-evasive way but apparently, the thought by the technical team was to break things open more.
Thanks to YouTube, marshall's/tj maxx where I bought a selfie stick, and my dad - we did the non evasive thing - used the phone to see further up into the wall from the ceiling hole and opened up the tub overflow. We broke nothing else but we think we found the problem. None of this was thought of by the technician!
We stopped the leak and While the situation is partially fixed (drying things and fixing the ceiling), I am looking elsewhere for the final solution.
Conclusion: I will call another company for further plumbing issues. Perhaps this place is good for some things like installing a sink, but I'd still choose elsewhere.
THANK YOU, DAD!
THANK YOU, YOUTUBE!Helpful 2Thanks 0Love this 0Oh no 2Business owner information
Jaime R.
Feb 18, 2024
Hello Nicole,
I want to begin by extending my sincerest apologies for the recent lapse in communication.
I am committed to addressing and rectifying the situation promptly. I will be reaching out to you by phone to gain a deeper understanding of the issues at hand and to ensure such lapses do not recur in the future.
Best Regard,
Jaime R. - Terry D.CA, CA21941May 1, 2024
We just finished a MASSIVE project with Swags. It's a top of the line company, and yes... with top of the line pricing. Sure there was a bit of a shock when we saw what we were about to throw down, but we ultimately decided that it was worth paying for premium service because we wanted ease and we didn't want to waste time and energy. Swags's work is high quality, their employees are highly professional, and most importantly Jaime is caring and beyond competent. Our house looked like the scene out of ET for many days, but without any of the anxiety.
Our flooring was well protected from the beginning to end, and the crew cleaned up after themselves every day, so we were never stuck with any mess. They always spoke in low voices and we never heard any foul language or gossip. Whenever we had questions, many of which were probably very beginner questions, they were answered with the utmost respect. We never dealt with any condescending, flippant, or cold attitudes, and we never felt rushed or pressured or diminished. (If you've had that experience with contractors and other vendors, then you know how much you want to avoid that ick feeling, especially inside your own home!) On top of that, there were no BS change orders, even when unexpected issues arose, which is very common on large projects like ours.
Jaime is who every business owner should looking to as an example of leadership and integrity. He's also very personable and has the of depth of someone with life experience.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jaime R.
May 1, 2024
Dear Terry,
Thank you immensely for taking the time to share your experience with SWAGS. It's truly heartening to hear such glowing feedback, and we're thrilled that your project concluded with such satisfaction.
We understand that investing in premium service can initially raise eyebrows, but we're delighted that you found our commitment to excellence justified. Delivering top-notch quality alongside seamless convenience is what we strive for, and we're delighted that it resonated with you.
Your kind words about our team, fill us with joy. We could not have accomplished this without Daniel, Christian, Pedro, Leo, Jorge, and Isaac. We are very proud of our team and the impression these fine gentlemen have left with you.
We believe in not just meeting but exceeding expectations, and your recognition of our professionalism, care, and competence means the world to us.
Maintaining a clean, respectful, and efficient work environment is paramount to us, and it's fantastic to hear that our efforts in these areas made a difference for you. We understand the importance of feeling comfortable and respected, especially within the sanctity of one's home.
We're extremely grateful for your trust in us and for allowing us to be part of your project. Should you ever need our services again or if there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you all the best, and may your newly transformed space continue to bring joy and fulfillment.
Warm regards,
The SWAGS Team! - Nickolas B.Santa Clara, CA162Dec 18, 2023
Had a leak under my main shutoff to house. Christian with SWAGS plumbing quickly identified the problem, purchased the replacement parts, and repaired it better than new (copper vs PVC) in less than an hour! Quality of work, timelyness, and friendly service were very appreciated! Will be using them again in the future.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Jaime R.
Mar 1, 2024
Dear Nickolas, Thank you for taking the time to share your positive experience with SWAGS Plumbing and our skilled plumber, Christian! We're thrilled to hear that he efficiently identified and resolved the leak under your main shutoff.
Our commitment to quality work, timeliness, and friendly service is at the core of what we do. We're delighted that you appreciated the service we provided, and we're grateful for your trust in our services.
We look forward to the opportunity to serve you again in the future. If you ever have plumbing needs or questions, please don't hesitate to reach out. Your satisfaction is our priority!
Best regards,
The SWAGS Plumbing Team