Toy Shop

If I could give this place 10 stars I would. I don't often have car repairs (knock on wood) but when I have, I have brought the two cars I have owned in the last 18 years to Toy Shop. These guys are skilled and HONEST, professional and trustworthy. On this last visit, I brought my car in for a second opinion after the chain brand place where I had gone for new tires (Toy Shop does not do tires or I would have gone there) which was recommending about $1000 worth of work that I was skeptical about. Toy Shop flat out told me the opposite of what the tire place had said! Gave my car a thorough inspection anyway and sent me on my way. I appreciate the honesty that I can expect out of Toy Shop and will always bring my car here for any major work.

The only issue with them is that it's hard to reach them by phone. So you gotta go in and make an appointment in person, and chances are that appointment won't be for like a month. THEY ARE THAT GOOD and in demand. So, if you need repairs fast, they might not work for you, but if you can wait a bit it's worth the wait 100%.

Cody, my guy, you rock. I've got a '99 4Runner and I feel like they know these inside and out. Bring them a pile of well sourced parts and they'll slap them on there faster than you can drop it off. Last big job I had them to was a full poly bushing kit and suspension work.

You really do need an appointment in advance, and calling to make one rarely works. Just go in, you'll see why it's this way. These guys are BUSY and get booked out like a month on average. They know their shit and get business because of it. The only people working on my rig other than me is them. Much love, Toy Shop.

THE best most honest repair shop for my Camry XLE EVER. Started off with the dealership when it was new and quickly switched to The Toy Shop after a recommendation. UNbelievable reasonably priced service and the guys that run the place are the BEST. I wouldn't ever consider taking my car anywhere else. I will have to own a Toyota for the rest of my life so I will able to take it here.

ONLY does Japanese cars. What the heck? I even had a simple non-specific (non-engine) repair to be done and they said no to my German old VW. Really? My old shops did ANY make and model

Toyshop is professional and trustworthy. I don't plan on going anywhere else for repairs and service. We feel cared for like family. Thank you!

I never got to visit because of their absurd system of requiring a deposit for an appointment that is always way far in advance. By that time, I would be on Muni or have gone elsewhere. In fact, I ended up just getting another car. Honest.

I honestly am at a loss of words for Toy Shop. My experience here has been nothing but amazing.

I been here on two separate occasions now. One was years ago to replace a window that was broken into. The second time was recently in the past 1-2 months. I been having major battery issues where the car dies on me every month. I originally took it to another shop because Toy Shop is always super busy so you need to schedule for an appointment and getting in touch with them over the phone is tough. That was my biggest gripe about Toy Shop but after my recent experience, I will definitely go to them if I am able to wait for an appointment.

On my first, recent visit, I was recommended to go to them because they specialize in Toyotas (my car is a Scion tC). I had to wait almost a month for them to have openings for this visit but it was worth it. Wayland diagnosed that my car may potentially have a parasitic draw and ran tests on the car. I even asked him to check out my hood cable because I was having issues with it too.
When I went to check on my car, he told me they were not able to find the cause of the draw but cleaned up my battery hoping that's enough to fix my issue with the battery not holding its charge. He also adjusted the cable and suggested I get it changed in the near future to avoid problems. He took his time to explain things to me and made it easy to understand which I especially appreciate as someone who knows little to nothing about cars. I was not charged for this visit.

Fast forward, 2 weeks later, my car battery had issues again so I brought it back to Toy Shop and waited about a week for an appointment. This time I asked for an oil change, hood cable replacement estimate, and of course, the battery problem. They changed my oil the day of the appointment and told me the hood cable actually doesn't need replacing, just needed some lubricant. Wayland wanted to get down to the cause of my problem so I left the car with him for 2-3 days. He took me by surprise by not trying to sell me a hood cable replacement I didn't need when he was the one to first suggest I replace it AND offered to keep my car at the shop to further investigate. I feel like most places would definitely try to make money off of me and not even put in as much effort if they couldn't find out the cause of my issue. I got a call today from Wayland telling me he put in a higher capacity battery because he suspect the battery I was given, was faulty. It would not charge up on his slow charger. He did not want to charge me for it Incase it doesn't solve my problem and told me to give it a try for 1-2 weeks. I felt bad and asked if he's able to take my old battery to the other shop for a refund since it's under warranty. He said he will do further tests to make sure it's a bad battery and have a talk with the other shop. He and his team is going WAAAAY above and beyond and never giving up. He wouldn't even let me pay for the oil change service and basically said "you know what? Just come back another time and we'll worry about that at a later date." I'm freaking speechless that I did not have to pay a penny for all that time and trouble but I'll definitely head back to update Wayland on my car and pay for the oil change then.

Heard these guys were good mechanics and that they don't answer the phone. So when my car needed work, I went in person to ask if and when I can get my car in. Without asking me what was wrong, I was told the next available appointment was one month away. What?! I need brakes now. Most of us aren't psychic enough to predict when our cars will break down to book that far in advance. Found another mechanic that diagnosed my problem based on the symptoms I described. He then schooled me on how and why the (suspected) part failed. He too was busy but told me to drop car off the following week. I did and my car was fixed by the next morning. Price was reasonable too. Idk, Toy Shop may be great for scheduled maintenance but if your car need immediate help, forget it.

I felt really bad for walking in one morning and not realizing they were so busy and that I needed an appointment for my starter to
be replaced. But the mechanic saw how badly I needed it and took my car in on the spot and it was repaired a few hours later. Reasonably priced and they seem very knowledgeable. They really are Toyota specialists!

If I could give 100 stars I would!!! I have nothing but amazing things to say about the Toy Shop and the people that work there. They have helped me time and time again, and I couldn't be more grateful. I'm not exaggerating when I say that they have restored my faith in humanity with their kindness and honesty. I understand close to nothing about cars, and they always explain everything to me and only suggest what is absolutely necessary for my car to drive safely, instead of trying to upsell me on every other thing (like many dealerships or mechanics try to do). The most honest, genuine, and humble business. I don't trust any one else with my car. Thank you, Toy Shop!!! :)