USA Leak Detector

I recommend this company for leak detection! Shane and Khalid came out and honestly it took about 20 mins for them to detect where our leak was coming from. Also, they were very friendly and patient with explaining everything twice to me, because it takes me a few explanations to actually understand everything. Lol Thank you, USA Leak Detectors!

They were timely and worked with the plumbers to pin point the areas that needed to be dug.

Another plumber suggest i call them to determine where my water main leak was since it was under concrete. Steve and Kahlil came out quickly and were able to determine the source of the leak and provide a quote. I wasn't able to get anyone else to quote so i had them come out to fix it the next day. They stuck to the quote even though it ended up being more work. They made my water main leak much less difficult to deal with.

They came right away upon request of service, appearing professional and offering lots of suggestions. However, they offered outrageous price for the fix knowing that it's urgently needed. I ended up hiring another company to come and discover the leak was not at the location they had pinpointed. I was very disappointed for paying a high price for their professional services that didn't help to solve the problem.

Suspected of Scam or gross incompetence.

1) My plumber could not identify a leak in my house and told me that it might be the hot water in the wall. So I rushed to hire the real expert USA Leak Detector. Their technician has the equipment and is supposed to find the exact location of the leak, right? They determined it was not the hot or cold water. Great.

2) So they proceed to check the train next to the hot/cold water line with their equipment. Identified it was the drain pipe. The drain pipe under a sink inside the bathroom wall goes down into the sewer line below the concrete foundation. So they are aware that the drain pipe behind the wall is a problem. Did they use their equipment to scan the wall for leaks there?

3) Instead, the technician marked the floor and ground as leak locations in the report - even though the drain pipe 3 feet above ground was cracked instead. In they marked the concrete foundation ground to be open and the sewer line repaired. Then their estimate came in as $6,249.00. I have received another two quotes to break the concrete foundation and fix the underground sewer pipe as per their same report: $2,800 and $3,800. It seems that it is very convenient for their technician to mark the ground instead of the above-ground pipe leak, and then proceed to give an estimate that is totally out of line with others.

4) Another plumber came and identified not the sewer under the concrete foundation, replaced the pipe, put in a camera, and showed no leak below the ground sewer. Frankly, now in retrospect, the sewer line is 3 feet below the concrete slab of the foundation, unless it's clogged which it was not, to have that much water coming out from the concrete to wet the floor seems unlikely.

5) Suspected dishonesty work, I called the company and asked for a refund because their technician did not find the leak location, yet marked a different and difficult location and gave me a quote that is way out of line with other quotes. I got an ear full of excuses, nothing but unstoppable excuses.

6) No refund nor apology was given. I should not have ignored the negative reviews here.

Thank you Shane! My father in law went without water for over a month. We live on 4 acres and the plumbing is all over this 4 acres. Shane walked the entire property and never stopped until he found the leak. Father in law now has water!
THANK YOU SHANE!

USA Leak found my initial leak.
It was located in one of my outdoor sprinkler valves.
After had it fixed, I still had another small leak. (about 0.2 gal/hour)
They came out, and eventually needed to use helium, but they found it even this tiny leak.

They were professional, friendly, and effective.
I would recommend.

It's 1pm and my stress has dropped 100x thanks to these guys. Nothing like opening up my EBMUD bill last night to a gigantic bill. After freaking out and figuring out it was my sprinkler system in the back, I arranged that to be taken care of. Shut off the main line and checked the water meter just to be sure. Holy Cow... at 8:15am this morning the water meter was still spinning fast. My heart dropped and my stress went through the roof. Main line leak that runs under my driveway and landscape.
USA Leak Detector to the rescue. Steve answered the call before they were open, got me scheduled for 11-1pm. Showed up at 12pm and started working. With their problem solving skills and tools, they figured out my leak and discovered that it was actually a different irrigation line. My Main Line was intact and I dodged a huge bullet. Steve came out with another supervisor and they were both so helpful and informative. It's 1pm now and thanks to them.... I'm gonna have a cold one and drop a huge Thank You in the karma world for these guys. They saved me some serious money. My lawn is toast but at least I don't have to dig up my driveway to replace that main line.

Responsive - check
Prompt and professional - check
Knowledgeable and informative- Check
Reasonable - check check check.

Hope you read this when your stress is through the roof and you need help. Call me!

I'm not sure how this Company got so many 5 star reviews but I'm writing about my experience with Paul in hopes of saving some of you from the headache that I had to deal with.

I spoke with Doug to get a leak detector scheduled at my house and Doug was very pleasant and great to interact with as he was very informative, told me they had a really high success rate of finding leaks, and the leak detector will actually reenact the leak to prove where the leak was. I later, found out that Doug is not even the right person to be taking customer calls. He was a consultant the Company hired to do data analytics but he was filling in for the other person on leave so everything he said didn't count.

Then comes Paul who shows up for leak detection work at my house. He was scheduled to come at 8am, but showed up around 8:50am instead which is fine as long as he finds the leak. He concluded that it was ground water and I needed french drain installed to redirect the water away from my house. I showed him that there are already french drain installed at my house and he said it wasn't done properly as the depth is not low enough and the pipe is too small. I asked him to include this in his report and he said he would. He also said he would detail out in his report how to fix this issue including the drainage system he would recommend, where to install them, and he'll even put in a quote estimate on how much it will cost to fix the leak. He told me I should get the report the same day, but if not the next day because they're busy which I was fine with.

I had to follow up multiple times until I actually received the report many days later, and the report is complete BS. Their so call report is 4 sentences on their invoice and the description they put on the "report" is inaccurate. For mine, it states that the downsprout was not working properly when they were working and it had no mention of ground water. It also does not mention anything about the existing french drain not working properly nor does it include any details of how to fix the issue and estimate to fix. Basically, nothing he told me he was going to include in the report was included.

I'm feeling SO much better than I did this morning! USA Leak Detector was able to send someone out within 48 hours and quickly isolated my problem, which turned out to be an outdoor irrigation leak. Not in the house so I was able to turn the main back on! Khalil took the time to explain things to me throughout the entire process and even pointed out a couple other issues that they recommended I address with my water company and handyman. Service was fabulous from the initial phone call to the written report that they sent afterwards with pictures. Thank you, USA Leak Detector!

Think twice before you use this company. If you are asked to pay for services up front, do yourself a favor and insist on paying only after they have performed the service.
I am experiencing water leaks in my home and sought their services to take moisture measurements, and identify the like sources/causes of the leaks. I was asked to pay for services and sign documents up front before any work was done. Promises were made about using the latest leak detection equipment and providing a report with the moisture measurements taken and images from the use of their infrared camera. One technician went so far as to promise that they'd be coming back within the next 30 days to ensure the job was done right, including taking measurements on a rainy day. That did not happen. Instead, they made an appointment on a date that I said I could not be available. I arranged for them to have access and raced back from my appointment but they were already gone. They then sent me a written report devoid of any moisture or other measurement data and incorrect information about the location of the leaks. When I asked them to submit a corrected report, they said that they don't provide certification, which is not what I asked for. I simply wanted the report to reflect the measurements and images they took and indicate the likely locations/sources of the leaks. They did not. So rather than helping to solve the problem, they took advantage of the situation and just took my money. I've asked for a refund and would not recommend using them.