WAVE Appliance & HVAC Repair

I have a front loading Electrolux washer, the door wasn't closing correctly which means you can't use it. Someone called me from wave within 20 minutes and a tech was at my house 3 hours later. He found the latch was bad and would need to pick up the part. He came back the next day, fixed and we are all good. Great service all around.

Quick response. Reasonable price. Weird thing happened when first Agent left to get a part. Took pretty long time; much longer than he estimated and then a different Agent arrived and repaired dishwasher.

His technology was not working so they billed me remotely the following day.

The best of everything edible! It's not just the amazing fruits, vegetables, meats, pastas, pastries, spices, breads, wines, preserves, frozen foods, and desserts. It's everything, and it's epic!

I did not use WAVE's services, but did communicate with representative Anna M. through Yelp multiple times. I reached out to over 20 HVAC companies to schedule an appointment, and Anna's customer service was the best I received, to the point where I felt it'd be wrong to not leave a review.

Of note, the majority of companies did not seem to bother to read what I wrote - I started with, "Hello, I hope you're well. I'm looking for availability this week in the evenings at 6:15pm or later. I live in San Leandro." And most other representatives would ask what city I live in, and then try to book me for morning and afternoon appointments. Anna immediately attempted to book me for an evening appointment and didn't ask me where I live, which I appreciated.

Furthermore, in terms of value, WAVE offered the best: "Our diagnostic fee is 60$ for each appliance, and it will be included in the final repair cost once you give us the go-ahead." Most companies asked for $80 to $99, and some of them stated the fee is separate and would not be included in the repair cost.

Thank you so much for your prompt responses, well-written replies, and overall courtesy and professionalism. Take care.

I just had a gas sensor / pilot go out on my 2009 LG drier. The repair was very fast and efficient. It took about an hour which included vacuuming out the exhaust duct and interior of the machine. Now it's basically working like new, so we were happy with the repair.

It's always a good day when one finds reliable and honest people to help with projects one can't do on their own. Our Samsung four door fridge turned into a freezer. Ruined a boat-load of food. WAVE quickly booked an appointment and came to take a look. They had to order a part, which came in over the weekend and so we had a second appointment for a Monday install. Sadly, the repair didn't work (never buy a Samsung fridge! They should stick to TV's and stereos!), and so they refunded us all but the estimate fee, which was more than generous. We will get a new fridge, but if any of our other appliances fail, we will not hesitate to call WAVE for the repair!

Got a same day appointment, and he was able to fix my dryer on the spot for a fair price. Much appreciated!

Chris of WAVE appliance is what appliance repair USED to be: Knowledgeable, competent, communicative, and responsive.

My Kitchenaid refrigerator was making beeping noises and running continuously. So many places wanted to replace the assumedly bad board (quite expensive as they're now only sold in full sets of boards, even if you only need one), but Chris recognized that likely just a capacitor needed replacing. Quick work with a soldering iron and all is good.

Thanks Chris; you get my appliance vote in the future!

Sergey of Wave Appliance did an amazing job! The response time was incredible - texting within a half an hour of my outreach and arriving within a few hours plus texting before arrival. Our Kenmore Elite front loading washing machine was exhibiting an "OE" message and not draining after the wash cycle. Sergey arrived on the scene and immediately took control and diagnosed our appliance problem. Within minutes he retrieved a washing machine motor from his car and returned to fix our problem. As just like that, our washing machine worked again. Sergey was extremely professional and resolved problem leaving area clean. Highly recommend and well worth the value. We will definitely use Wave in the future for any appliance issues.

Great service!! We had ongoing issues with 2 washing machines that another repair company just could not get fixed. One call to Wave and they fixed the problem! The technician was so nice and did a great job. We will be using them exclusively from now on!!