Wingz

Do I hear any bids on a ride from the San Jose airport to Sunnyvale? Vehicle must be recent model, mechanically reliable, clean (not dirty and of course not stolen!) with a spacious back seat, and trunk to hold up to 4 pieces of luggage.

I had my ex-wife's husband, Ed, pick up the wife and I from the terminal B arrivals at San Jose Airport.

The wife, like all the ladies, packed too much for carry on and had to pick up luggage at the carousel. By the time we got the luggage, the crowd was at its peak

The place was packed as two large planes arrived at the same time, with 400 passengers requiring 200 vehicles to pick them up, in an arrivals area that could only hold 8-10 cars at a time. Who was the knucklehead who redesigned this airport mess!?

Ed could not see us, among the hundreds, and with no stopping, had to make another loop pass, and 10 minutes, to find us.

Next time, we called on my ex, she said that she and Ed were busy, and could drive us to the airport, but not pick us up 6pm on a weekday at the airport.

We used a cab, and paid $40 for the 13 mile drive to central Sunnyvale, plus another $6 for tip. Cabs cost $15 minimum, and average $3 a mile. Highway robbery.

Next trip, the ex and husband are conveniently out of town for our drive to and pick up from the San Jose Airport.

I check Yelp looking for airport shuttles, and come across Wingz.

I go to www.airportshuttles.com, enter our home address and airport destination, along with a time and date for pickup.

We get bids from a number of forms of transport, including bus, shuttle and private car. Wingz is the private car company, and bids $27.50, each way, which includes all gratiuity.

We accept that bid, bill with the credit card, give them our cell phone number, and shortly thereafter receive by e-mail a picture of the car, and the driver. Oliver in a late model metallic red Mazda CX-7 mini van.

One day before the trip, we receive another e-mail with a change of driver/vehicle for the ride to the airport.

We get a text message 30 minutes before pickup time, and confirm by text.

20 minutes past pickup time, driver Harjinder arrives, in a late model BMW 535i. Harjinder is apologetic, tosses the 4 luggage into the trunk, and the wife and I into the back seat of the black BMW. Riding in style to the airport., with Harjinder driving like he's on the BMW test track in Munich!

Next trip, the ride back from the airport to the home.

We miss the connecting flight home. I call Oliver, our wingz driver, tell him that instead of 8pm, we won't arrive until 9:47pm. No problemo says our driver.

We arrive at gate 12, give Oliver a call, and walk the 2/3 mile to the arrivals past gate 28. Whoever designed this airport forgot to put in the surface escalators! No luggage to pick up this time!

We get to arrivals, along with 100 other people, and wait for our driver. 5 minutes later I see the Mazda emblem on the wagon in the dark, and wave my cap. Oliver sees me for the first time, and dodges a few vehicles to get to the curb.

20 minutes and 13 miles later we are home, with Oliver hauling our two heavy carryons up the 16 stairs of our front entrance. Now that's service! $5 extra tip for you , buddy!

Over a month ago, I ended up moving from Miami, Florida to Van Wert, OH. I sold my home and had to put my stuff in storage. I had to wait until I took possession of a home in Van Wert, OH that I bought which would take a month. This necessitated my stay in a hotel up there. My family and I were going to fly up there, but just one problem: we have a cat.

How do we get to the airport? We had no one that could give us a ride. Uber still does not offer services to take your pet on the vehicle, leaving it up to the individual driver to decide. I didn't want to have to deal with that. I did some research, and I found Wingz. It's a lot like Uber but they specialize in getting people to and from airports. More importantly you can arrange for pickup at a particular time and they accept pets! Awesome!

I arranged pick up to Miami International Airport and put in the notes how many bags and the fact we are also taking a cat. Miguel Angel, the driver, picked us up and took us to the airport. The Chevy Suburban was clean, roomy and quite comfortable... more than big enough for the entire family including my cat.

If you need a ride to the airport with your pet, check out Wingz.

I am extremely disappointed with the service provided. The drivers have been consistently rude and unprofessional, which has made the experience unbearable. This level of service is unacceptable, and I will be strongly recommending to my company that we discontinue using this service immediately.

My flight from Newark to Dallas was delayed due to weather in Dallas and my scheduled driver, James decided that he didn't want to wait for the flight and said he would get us another driver. When we arrived in Dallas, no driver, no ride, just an email excuse that no drivers wanted to accept the pickup. They offered a $5.00 credit if I ever wanted to use them again. I will never use them again and will advise anyone who does consider using them not to. Stranded at the airport with no ride.

I've used the service for about six trips now. The drivers are generally punctual and friendly. Only once did someone cancel on me, pretty much leaving me stranded. In that case, the company booked me a Lyft for about half the price Wingz charges. But here are the downsides. For airport pickups they have to know your flight info, including flight number. I don't think that's necessary. I don't think they have enough drivers working with this service, and I don't think it's very popular either. Every trip my driver has asked me if I'm making a return and if I already booked it. It's off-putting to be honest. And finally, their service can only be booked two hours in advance (thus making it likely you'll be stranded if your driver cancels or doesn't show), and their prices are 3 to 4 times higher than the competitors for what I would say is not a luxury or premium experience.

My driver is 20 minutes late picking us up. I could take Uber XL for half the price. SFO to SJC

Consistently on time and knowledgeable. Best way to get to and from SFO. Reservations can be made several days in advance.

It was an epic FAIL.
First time using the app. I use Uber Black for airport pickup. But I was attracted to three of their marketing pitches:

1. Drivers wait for you, not the other way around: Epic fail, I waited 10 minutes for the driver. The flight was delayed 27 minutes, but I had built in a 22-minute cushion for my pickup time, so I thought it should be fine. But the company sent the driver to another job as soon as they saw the flight tracker showed my flight was delayed. Not considering the pickup time I entered, which would only be 5 min late. I requested 5:15pm pickup and the gate arrival was 5:20pm.

2. The driver will wait for you 30 minutes: Nope, as soon as they see the flight is delayed, the driver dashed and picked up another job. Yet, they did not cancel or reschedule another driver. They kept the original driver, so I had to wait for the driver to finish another job!

3. To ensure a smooth pickup, communication is key: Failed; I texted the driver for the delay, but I had a 20 min cushion for pickup time, so I know it should be fine. The driver even replied, "okay." Yet, she still dashed. I even text the driver as soon as I touch down. Still, useless to communicate with the driver.

If they had canceled my booking, I would have been on an Uber black in under 5 min. If I cancel, I will get charged and need to argue my way out. I didn't want to cancel the driver either. So, I stood there watching all the Uber Black pickups and looked pretty stupid. The Wingz fair was the same as Uber Black (I checked) but with a Dodge SUV and a soccer mom driver (no offense)! Stupid me!

First time and last time! This company does not have the knowledge or driver pool to compete with Uber or Lyft at the airport. Point-to-point, maybe, but not the airport pickup.

Terrible customer service! Wingz Applied a $17 luggage fee for a snowboard even though we were in communication with the driver 2 days before the ride and fully disclosed all our luggage. No mention of extra fees until we paid the tip.

A few hours after the trip, We received an email from Jasmine (customer service) saying we were being charged $17 for the snowboard.

We explained to jasmine via email that we had been in communication with the driver and included screenshots of the text exchanges. Note in the text messages driver insisted he could fit our stuff and never mentioned any extra charges.

Jasmines response was poor and horrendous customer experience! She said we didn't declare the snowboard so will be hit with the fee. She ignored all communication with the driver! For $17 Wingz have lost me (and my family who a frequent travellers) as a customer.

I do not recommend. Customer service is poor.

Downloaded app, set logistics info 1 week before pickup, was told I'd be contacted to Confirm that a driver will pick me up. Day of departure I reach out to confirm via email and app. Get a response that they will confirm pick up from OAK airport. Flight departs. When I land I'm notified by text that they won't be able to provide a ride and that they'll give me $5 for the next trip and to seek alternative modes of transport.

first and last time I'll use Wingz. Save yourself time, don't use Wingz.

I've been using Wingz for years and have always had a great experience. I booked a ride last week and received a response within 24 hours. The assigned driver, Claudio, arrived exactly on time and was very courteous. Made it to the airport with time to spare.