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41 reviews for Cartelligent that are not currently recommended
Note: The reviews below are not factored into the business's overall star rating.-
- Bryan D.
- Belvedere Tiburon, CA
- 0 friends
- 4 reviews
I did receive a follow up email
8/19/2015 Hi Joseph,
I'm sorry to hear that you weren't completely happy with your Cartelligent experience. I'd… Hi Joseph,
I'm sorry to hear that you weren't completely happy with your Cartelligent experience. I'd love to set up a call for you with our VP of Sales to see how we can help you resolve your issues. Let me know the best email and number to reach out and I'll make sure the two of you get connected.
Best,
Jessica Read more -
- T G.
- San Francisco, CA
- 0 friends
- 10 reviews
After reading the Cartelligent brochure, I was excited about using their service and contacted them the next day. However, after talking to one of their representatives and being given a hard sell on the benefits of their services as well as being pitched with an up front fee it occur ed to me I might as well spend 30 minutes on the Internet and save the money. Really, what is the difference of being hit with a hard sell by a buying service rep or talking to a car salesperson? Ultimately, I sent my local BMW dealer my criteria and using Edmond's as a guide determined a low, fair offer on a new 09 335i. The transaction with the dealer was seamless. Alek from BMW of San Francisco was professional and no nonsense. He also did an excellent job of educating me on my new car when I picked it up. For me using a third party was just not worth the money.
My advice is if you know what you want and what you are willing to spend why incur an additional fee. -
- stuart k.
- San Francisco, CA
- 0 friends
- 3 reviews
They are Car salesman remember that.A lot of promises and what i thought switch and bait tactics.Do not order a car from them that is not already in another dealers inventory .If they say its on the way that means that its not there .This happened to me for 3 weeks and later given an it got damaged on the way excuse but for $5000 more I can get you similar.
Beware12/13/2021 Hi Stuart,
We're frustrated by the inventory situation as well. I've reached out to you several times… Hi Stuart,
We're frustrated by the inventory situation as well. I've reached out to you several times since you wrote me last week, because I believe I can find a solution that will work. Please call or email me at your earliest convenience.
David Read more -
- E G.
- San Mateo, CA
- 258 friends
- 7 reviews
- 6 photos
After posting my previous review, Cartelligent contacted me and we tried to figure out where things went wrong. They refunded the fee and offered to work with me again pro bono the next time I needed help. Mistakes happen but what's more important is how you deal with them. I really appreciate the way Cartelligent handled this situation and I'm updating my review to reflect the great customer service, conflict resolution, and the refunded fee.
Cost savings - 0/5
Customer service - 1/5
Delivery - 5/5
Average = 1.5
2 main issues:… Time savings - 0/5 Cost savings - 0/5 Customer service - 1/5 Delivery - 5/5 Average = 1.5 2 main issues: the process took a long time (months) and the price of the car ended up as more than what dealers offered me on my own. I'm not sure what I paid for, except the delivery. I went inbound to Cartelligent, curious and hopeful that it could save me time and money. I'm a first-time new car buyer, so I thought I was a good candidate for the service. I already knew exactly what car I wanted and bought the $495 package, since I was going to finance. This should have been a quick process but it ended up adding more work and stress to my load to deal with them phoning it in on an easy sale. Ironically, I was worried about being taken for a ride at a dealership, but now it feels like that happened with Cartelligent. I had a bad experience working with Bryce, who seems like a nice person, but had poor, sporadic communication, including long waits between emails (responses often took about a week and only after I prodded), missing scheduled calls, and overpromising on timeliness. I would normally be more forgiving in a typical client relationship, but not with repeated lapses and definitely not when a major value of the company is saving you time (it did not). The process took ages, and I can only blame that on Bryce's communication. Even so, he promised several times that I may have a car ready for me within days. Days turned into weeks, into months. All that time, I could have been in a car, had I only dealt with it myself. The kicker was that the price they got for me after "researching the best deals" was horrendous, and above MSRP. Within 10 minutes after receiving their price, I was on the phone with dealerships and got hard quotes for much lower. And I've never purchased a new car before... so, again, I'm not sure what I was paying for. Thankfully, they were able to get the original dealer to go down to price I was quoted from other dealers, since they didn't want to miss out on a sale. If that hadn't happened, I would have canceled the service and asked for a refund. Delivery happened without a hitch. Great job on that. It boils down to a lot of wasted time and energy with Cartelligent. I could have walked into a dealership and gotten done with it in, yes, a long day, but it would have saved me months of back and forth. Plus, I would have had a car, and an extra $495 :) Read more1/6/2016 (My sincere apologies, I posted a response the other day and it seems to have disappeared)
I know our… (My sincere apologies, I posted a response the other day and it seems to have disappeared)
I know our branch manager Rich Reiber reached out to you and is getting you a full refund. Please let him or I know if you have any problems with the credit or if I can facilitate connecting you and Rich. I know he'd love to discuss your experience and see if there's anything else we can do for you. Read more -
- Marilyn S.
- Firestone Park, Firestone Park, CA
- 0 friends
- 3 reviews
I just bought our second, or maybe third, car through Cartelligent in Sausalito. Christian Roettgers was most helpful with finding the car, dealing with my trade in and doing all the paperwork. If, like me, you hate dealing with car salesmen at dealerships, Cartelligent is the way to go! Highly recommended
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- T J.
- Oakland, CA
- 8 friends
- 103 reviews
- 14 photos
In a Nutshell: I received exceptional service beyond expectations. You can use this service with confidence & be sure to ask for Casey Gleason.
The long story: I recently had the pleasure of interacting with Cartelligent for my car-buying needs, and I must say, their service was nothing short of outstanding. Oh my gosh, I have been driving the same car for 16 years and the thought of navigating the modern car market was overwhelming in the extreme, especially in a post-pandemic world. Everything has changed from how they sell the cars, to what models are even available. I was out of my depth at every level. This is where Cartelligent, and particularly Casey, came into the picture.
From the very first call, I was immediately impressed by the warmth and promptness of his response. Casey was more than just a car advisor; he was a true ally and expert, with a clear passion for his work. He was on my side in the ME vs. DEALERSHIP fight. He took the time to really delve deep into my needs, wants, and concerns, answering what felt like a million questions with patience and expertise - not just about the cars I was considering, but about the service that Cartelligent provides as well. His approach was far from the typical sales pressure, in fact there was zero pressure at any time. Instead, he was 100% focused on my comfort and satisfaction. He was methodical, efficient and very responsive.
Within 24 hours of my initial call, Cartelligent presented me with exactly what I was looking for. They offered a choice of a few different cards from 3 different brands, each fitting my specifications and budget perfectly as we discussed. I was thrilled with the cars and prices they were able to come up with - this far exceeded anything I'd be able to do on my own. This level of personalized service and exquisite attention to detail was truly impressive.
But the real testament to their exceptional service came when a completely unexpected unicorn deal for the EXACT car with all the features I wanted and very few miles fell into my lap. Because, even after investing his and his teams' considerable time and effort, Casey was truly genuinely happy for me and he understood completely when the unicorn deal was just too good to pass up. His response was not just professional but truly heartfelt, reflecting a deep-rooted commitment to customer service. That right there told me everything I needed to know.
Casey's dedication to his clients goes beyond just making a sale. It's about building relationships and making sure clients are satisfied -- even if it means the business comes second. Also, his willingness to help at any time further cements my belief in their service.
Though I didn't end up buying a car through Cartelligent this time, their service has won me over. I know that for any future car purchases, Cartelligent will be my go-to. The convenience, the elimination of hassle, and the sheer quality of their service make it a no-brainer.
I want to say congratulations to Cartelligent on having an Account Manager like Casey who truly understands the meaning of 'customer service.' He and his team have set a high bar for others in the industry. Thank you for making my car search a remarkably pleasant experience, despite not concluding with a purchase. You can be sure I'll be returning for my future car needs and recommending Cartelligent to everyone I know.11/30/2023 Glad to hear you had such an amazing experience with Casey. We greatly appreciate your support and… Glad to hear you had such an amazing experience with Casey. We greatly appreciate your support and for taking the time to leave a review. Read more -
- Don J.
- Fremont, CA
- 0 friends
- 3 reviews
- 1 photo
When your car is delivered they store it inside a clean spacious warehouse. They spend all the time you want to describe the car, its features, and how to use it. I worked with the Menlo Park office ( Jonathan) and they are great. Zach who works of the the main office, I believe, is clear and to the point. The offer for my potential trade-in was very low compared to dealers, so I went elsewhere.
7/17/2023 Thank you so much for sharing your great experience with Zach and Jonathan. I also appreciate your… Thank you so much for sharing your great experience with Zach and Jonathan. I also appreciate your feedback on the trade-in. Thank you for taking the time to share. Read more -
- Teh L.
- San Francisco, CA
- 0 friends
- 1 review
This is my third time I buy a new car with Cartelligent and everytime has been a great and hassle free experience! I love Cartelligent! Pay a low service fee and Just let Cartelligent know what specific car you want, color, model, and they will find it and shipped to their location in San Rafael and you just pick up the car after signing a few docs...no headaches dealing with a car salesperson at a dealership. Christian Roettgers was my Cartelligent agent this time arouind and he found the exactly the car my wife wanted and she is very happy..."Happy wife, happy life!" Christian was very thoughrough, respectful, and helpful all the way from beginning to end. I will definitely recommend him and Cartelligent to anyone who is interested in buying a car! I will definitely go back again in the future.
1/26/2023 Thank you so much for taking the time to share your great experience with Christian and our team. I… Thank you so much for taking the time to share your great experience with Christian and our team. I really appreciate it.
David Read more -
- John H.
- San Francisco, CA
- 0 friends
- 1 review
professionals who make it simple and hassle free to purchase a car. wonderful experience with Christian and Amber. many thanks!!
1/16/2023 John,
Thank you so much for taking the time to share your great experience with Christian, Amber and… John,
Thank you so much for taking the time to share your great experience with Christian, Amber and our team. I appreciate your support!
David Read more -
- Alex A.
- CA, CA
- 0 friends
- 1 review
Love Cartelligent. Super user friendly and have been a customer now across multiple years, leases and now a purchase. Christian went above and beyond to find just what we needed and worked through tough logistics. Highly recommend.
1/5/2023 Thank you so much for taking the time to share your great experience with Christian and our team. I… Thank you so much for taking the time to share your great experience with Christian and our team. I appreciate your ongoing support. Read more
10 Reviews Removed for Violating our Terms of Service
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- Madeline B.
- Mill Valley, CA
- 0 friends
- 18 reviews
- 1 photo
This review has been removed for violating our Terms of Service
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- Madeline B.
- Mill Valley, CA
- 0 friends
- 18 reviews
- 1 photo
This review has been removed for violating our Terms of Service
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- 0 friends
- 0 reviews
This review has been removed for violating our Terms of Service
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- Susan V.
- El Cerrito, CA
- 0 friends
- 47 reviews
- 10 photos
This review has been removed for violating our Terms of Service
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- Chad M.
- San Francisco, CA
- 0 friends
- 24 reviews
This review has been removed for violating our Terms of Service
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- Alex P.
- San Francisco, CA
- 0 friends
- 0 reviews
This review has been removed for violating our Terms of Service
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- Andrew F.
- San Rafael, CA
- 0 friends
- 0 reviews
This review has been removed for violating our Terms of Service
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- Mike B.
- San Rafael, CA
- 0 friends
- 1 review
This review has been removed for violating our Terms of Service
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- Jon T.
- Cerritos, CA
- 23 friends
- 9 reviews
- 3 photos
This review has been removed for violating our Terms of Service
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- 0 friends
- 0 reviews
This review has been removed for violating our Terms of Service